THIS IS MY 5TH TIME REPORTING THIS ISSUE TO THE MANUFACTURER THEY HAVE ALSO HAD A FINAL REPAIR ATTEMPT AND DECLARED NO ISSUE EVEN THOUGH AS I WRITE THIS THE PROBLEM STILL EXISTS. I WAS PARKED FOR AN HOUR AT A STORE I COME OUT TURN ON THE VEHICLE PLACE THE CAR IN REVERSE CAR FREEZES UP WON'T MOVE FROM ON OR RUN AND CANNOT CHANGE …
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THIS IS MY 5TH TIME REPORTING THIS ISSUE TO THE MANUFACTURER THEY HAVE ALSO HAD A FINAL REPAIR ATTEMPT AND DECLARED NO ISSUE EVEN THOUGH AS I WRITE THIS THE PROBLEM STILL EXISTS. I WAS PARKED FOR AN HOUR AT A STORE I COME OUT TURN ON THE VEHICLE PLACE THE CAR IN REVERSE CAR FREEZES UP WON'T MOVE FROM ON OR RUN AND CANNOT CHANGE TO DRIVE OR ANYTHING ELSE ENGINE LIGHT CAME ON AND REVERSE SYMBOL CONTINUES TO BLINK CAR HAD TO BE RESTARTED TWICE AFTER THIS TO GET IT TO DRIVE TO GO HOME.
NHTSA ODI #11265480
14,246 miles · Sep 30, 2019
Power TrainService Brakes
BRAKES GRAB DANGEROUSLY HARD. AND, TRANSMISSION GETS STUCK IN FIRST GEAR, VERY DANGEROUS WHEN IT OCCURS ON A FREEWAY OR INTERSTATE HIGHWAY. THIS IS AN AVIS RENTAL CAR FROM THE PHILADELPHIA AIRPORT. THEY RENT VERY LOW STANDARD CARS FOR ECONOMY RENTALS.
NHTSA ODI #11265247
100 miles · Jul 19, 2019
Electronic Stability Control (esc)Fuel/propulsion SystemPower Train
2019 JEEP COMPASS LATITUDE PURCHASE DATE: 7/14/19 MILEAGE: 26 FIRST INCIDENT: 7/16/19 MILEAGE: APPROX 75 ON WAY HOME FROM WORK APPROX 7:00PM. AUTO START/STOP FEATURE ENGAGED, STOPPED AT STOP LIGHT IN TRAFFIC. ENGINE SHUT DOWN AS NORMAL, TRAFFIC LIGHT TURNED GREEN, TOOK FOOT OFF OF BRAKE TO ACCELERATE, CAR WOULD NOT ACCE…
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2019 JEEP COMPASS LATITUDE PURCHASE DATE: 7/14/19 MILEAGE: 26 FIRST INCIDENT: 7/16/19 MILEAGE: APPROX 75 ON WAY HOME FROM WORK APPROX 7:00PM. AUTO START/STOP FEATURE ENGAGED, STOPPED AT STOP LIGHT IN TRAFFIC. ENGINE SHUT DOWN AS NORMAL, TRAFFIC LIGHT TURNED GREEN, TOOK FOOT OFF OF BRAKE TO ACCELERATE, CAR WOULD NOT ACCELERATE AND HAD TO PUT IT INTO PARK AND PRESS THE START/STOP ENGINE BUTTON TO GET THE CAR TO RESTART AND THEN RAN AS NORMAL SECOND INCIDENT: 7/18/19 MILEAGE: APPROX 100 ON WAY HOME FROM WORK APPROX 5:30PM. AUTO START/STOP FEATURE DISABLED, DRIVING DOWN THE ROAD, CAR IN FRONT TURNING RIGHT, SLOWED DOWN TO ALLOW THE OTHER CAR TO TURN, COMPASS WOULD NOT ACCELERATE AGAIN AFTERWARDS. PULLED OVER AND STOPPED COMPLETELY, EMERGENCY BRAKE LIGHT CAME ON AND ALERTED THAT IT HAD SOMEHOW BEEN ENGAGED (I DID NOT ENGAGE IT). HAD TO PUT CAR INTO PARK AND PRESS START/STOP ENGINE BUTTON TO RESTART CAR, THEN DROVE AS NORMAL. AS A RESULT OF THESE TWO INCIDENTS I DO NOT FEEL SAFE DRIVING THIS CAR.
NHTSA ODI #11233474
300 miles · Apr 29, 2019
EnginePower TrainUnknown Or Other
I BOUGHT A 2019 JEEP COMPASS LIMITED 5 DAYS AGO ALL SEEMED WELL AT FIRST THEN ON THE FIFTH DAY I WENT ON MY LUNCH BREAK AND CAR WOULD NOT TURN ON. TRIED LOCKING, UNLOCKING, PUSHING THE START BUTTON REPEATEDLY. AFTER ABOUT 20 MINUTES CAR STARTED ON THE WAY TO MY DESTINATION THE CAR STALLED AND WOULD NOT TURN ON AND AFTER A FEW MI…
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I BOUGHT A 2019 JEEP COMPASS LIMITED 5 DAYS AGO ALL SEEMED WELL AT FIRST THEN ON THE FIFTH DAY I WENT ON MY LUNCH BREAK AND CAR WOULD NOT TURN ON. TRIED LOCKING, UNLOCKING, PUSHING THE START BUTTON REPEATEDLY. AFTER ABOUT 20 MINUTES CAR STARTED ON THE WAY TO MY DESTINATION THE CAR STALLED AND WOULD NOT TURN ON AND AFTER A FEW MINUTES FINALLY RESTARTED. AT THE DESTINATION CAR AGAIN WOULD NOT TURN ON AFTER BEING STATIONARY.
NHTSA ODI #11204568
2,000 miles · Apr 9, 2019
Electronic Stability Control (esc)Power TrainUnknown Or Other
LESS THAN 2500 MILES AS OF TODAY. SINCE START OF LEASE IN JANUARY: CHECK TIRE PRESSURE SYSTEM LIGHT ON, CHECKED 5 TIMES PRESSURE IS FINE. CAR STALLS AND STOPS WHEN DRIVING ON HIGHWAY. DOES NOT ACCELERATE. CAR FAILS TO START, SAYS PRESS BRAKE AND START BUTTON BUT DOES NOT START UNTIL 3X OF TURNING OFF AND ON. SOME…
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LESS THAN 2500 MILES AS OF TODAY. SINCE START OF LEASE IN JANUARY: CHECK TIRE PRESSURE SYSTEM LIGHT ON, CHECKED 5 TIMES PRESSURE IS FINE. CAR STALLS AND STOPS WHEN DRIVING ON HIGHWAY. DOES NOT ACCELERATE. CAR FAILS TO START, SAYS PRESS BRAKE AND START BUTTON BUT DOES NOT START UNTIL 3X OF TURNING OFF AND ON. SOMETIMES D FLASHES; SOMETIMES A@ FLASHES ON SCREEN. DOES NOT ALWAYS RESTART AT TRAFFIC LIGHTS WHEN A@ IS NOT PRESSED. FOR THIS REASON I ALWAYS PRESS A@ TO REDUCE STALLING. CAR WILL NOT INITIALLY START WHEN A@ IS PRESSED. IN THE LAST THREE WEEKS: ENGINE NOT WARM ENOUGH NOTICE APPEARS CONSTANTLY DESPITE WARMING CAR 5 PLUS MINUTES IN 60 DEGREE WEATHER. REAR PASSENGER SPEAKERS CRACKLING AND STATIC SOUNDS. STRANGE CREAKING SOUND WHEN ACCELERATING, BRAKING OR DRIVING AROUND 30-35 MPH. STALLING/GEAR ISSUES/FLASHING R AND D CAUSED CAR TO GO FORWARD OVER PARKING LOT BUMP AND INTO GRAVEL DITCH INSTEAD OF REVERSING.
NHTSA ODI #11194928
2,216 miles · Mar 18, 2019
Air BagsElectrical SystemPower Train
TL* THE CONTACT OWNS A 2019 JEEP COMPASS. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE FAILURE LEFT THE CONTACT STRANDED ON THREE OCCASIONS. ADDITIONALLY, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KENDALL DODGE CHRYSLER JEEP RAM (LOCATED AT 13355 SW 137TH AVE, MIA…
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TL* THE CONTACT OWNS A 2019 JEEP COMPASS. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE FAILURE LEFT THE CONTACT STRANDED ON THREE OCCASIONS. ADDITIONALLY, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KENDALL DODGE CHRYSLER JEEP RAM (LOCATED AT 13355 SW 137TH AVE, MIAMI, FL 33186, (786) 231-2120) TO BE DIAGNOSED, BUT THE DEALER WAS NOT ABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 2,216.
NHTSA ODI #11187488
Mileage unknown · Feb 6, 2019
Electrical SystemEnginePower Train
TL* THE CONTACT OWNS A 2019 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN 35 TIMES WITHOUT WARNING. LESTER GLENN CHRYSLER DODGE JEEP RAM FIAT (1199 ROUTE 37 W, TOMS RIVER, NJ 08755, (732) 240-8832) WAS NOTIFIED SEVERAL TIMES, BUT HAD BEEN UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A PERMANENT R…
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TL* THE CONTACT OWNS A 2019 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN 35 TIMES WITHOUT WARNING. LESTER GLENN CHRYSLER DODGE JEEP RAM FIAT (1199 ROUTE 37 W, TOMS RIVER, NJ 08755, (732) 240-8832) WAS NOTIFIED SEVERAL TIMES, BUT HAD BEEN UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE TO PROVIDE A PERMANENT REMEDY. THE DEALER INDICATED THAT THE VEHICLE'S COMPUTER MAY BE THE SOURCE OF THE FAILURE; HOWEVER, THE PART WAS ON BACK ORDER UNTIL MID MARCH OF 2019. THE VEHICLE WAS NOT REPAIRED. A LOANER VEHICLE OPTION WAS NOT PROVIDED. THE CONTACT WAS UNCERTAIN IF THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBERS: 18V524000 (ELECTRICAL SYSTEM), 17V670000 (ENGINE AND ENGINE COOLING), AND 16V907000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CONTACT WAS WAITING ON A RESPONSE TO DETERMINE THE GUIDELINES TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 0.
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500, 1500 Classic and Jeep Compass vehicles. The windshield wiper arm or arms may loosen, possibly causing the wipers to not operate properly and reduce the driver's visibility in certain weather conditions.
Consequence & remedy
Consequence: Reduced visibility increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will tighten the wiper nuts, free of charge. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W25.
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence & remedy
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE22013 · False Overheat Leading To Loss Of Motive Power
Opened Dec 2, 2022 · Closed Dec 10, 2023
Status: closed (inferred from source dates) · Engine; Engine And Engine Cooling
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Engine And Engine Cooling
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Engine
On December 2, 2022, the Office of Defects Investigation (ODI) opened PE22-013 to investigate allegations of loss of motive power accompanied by high coolant temperature messages on the dashboard of Model Year 2019-2020 Jeep Compass vehicles. At the time this investigation was opened, ODI was aware of fifteen Vehicle Owner Questionnaires (VOQs) for Model Year (MY) 2019-2020 Jeep Compass vehicles alleging a loss of motive power (LOMP) while driving. The LOMP events were often accompanied by a high coolant temperature or coolant temperature too high message appearing on the dashboard of the vehicle. In most incidents, the high coolant temperature or coolant temperature too high dashboard messages spontaneously self-corrected or were corrected after the vehicle was stopped and restarted. One complainant alleged no immediate restart, and the vehicle was towed. A Preliminary Evaluation (PE) was opened to assess the frequency and potential safety consequences of these engine shut down events. On January 19th, 2023, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2019-2020 Jeep Compass vehicles. FCA provided its full response on March 2nd, 2023. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of available information, ODI has identified 173 subject vehicles that likely experienced a shutdown event associated with the high coolant temperature or coolant temperature too high dashboard messages. ODI found the 2019 Model Year (MY) Jeep Compass as having the highest failure rate while also being the oldest group of vehicles in this investigation. The 2019 Jeep Compass vehicles that experienced a failure represent an incident rate of about 0.09%. The 2020 Jeep compass vehicles that experienced a failure represent an incident rate of about 0.04%. After reviewing the information available at this time, ODI identified one allegation of a crash and no allegations of injury, fire, or fatality. The alleged crash occurred at a stop light and was able to be restarted immediately. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles. FCA believes the alleged defect does not pose an unreasonable risk to motor vehicle safety. FCA stated that allegations related to this investigation involve the vehicle notifying the driver of an overheat condition, via a message and telltale lights, followed by an engine shutdown. FCA goes on to say that once the engine shuts down, the driver is instructed via an instrument cluster message to place the vehicle in park. After the vehicle is placed in park, it can then be restarted and immediately driven with no issues. This is consistent with ODI’s observations. Based on the analysis conducted by ODI indicating a low failure rate and given that the vehicles normally can be re-started immediately after the shutdown event, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
2019 Jeep Compass Problems, Complaints & Recalls | Skip That Year
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