2018 Jeep Compass

I own 2 2018 Jeep Compasses and we have the same problem in both vehicles where the start/stop function malfunctions. It will either not work at all, or it randomly will cause our vehicles to stall, this happens more when our oil is low. The vehicles have stalled on me several times while driving in a public road with traffic behind me and almost caused me to crash. One Jeep has already been brought to a JEEP dealer (that charged us almost $100 to check for defects) and they said everything was fine. They do not acknowledge the problem nor do they try to fix it.

I have a 2018 Jeep Compass with 22k miles. The touch screen panel is delaminating, it started in June at the top of the screen and has already moved almost halfway down the screen. It’s causing “ghost touches”. The radio station changes on its own, the thermostat and seat heaters are turning off and on. It’s distracting while driving. The headlights intermittently stopped working about a month ago, one headlamp will work, the other won’t, then they will alternate, then neither will work. I normally keep the headlights on auto. I switched the dial to every setting, tried engaging high beams and nothing. I tried power cycling the car and no change. At one point no lights would come on, fog, parking or running lights. I had to drive home on the highway and backroads with no lights at night. I don’t know if the lights are going to work when I have to drive at night. I can’t see the roads in poorly lit areas, other cars can’t see me and when they do they flash their high beams at me which is distracting. It took me a month to get an appointment with the dealer but they were unable to look at my car the day of service due to staffing issues. I had to reschedule for another day another 2 weeks away. I feel like this is an accident waiting to happen. Overall the Jeep has always had bugs, but nothing like the screen and headlights.

The unconnect radio worked fine for 3 years until I would have the heat running a while and then the screen would either go completely black or black with colored lines going through it. Since it has warmed up and now summer, I can come out and the screen does not work. This cause a safety issue it’s many blind spots in the vehicle and hard to see when going in reverse! Also the car’s temperature control settings are in the screen. When this happens at night it causes a issue because its like a flashing with the black and other colors it does when the screen goes out. I cannot control the radio, temperature, GPS navigation, backup camera, etc. Google it this is a know issue jeep need to put a recall out on these radios. The infotainment screen is delaminating. Safety at risk: This is a problem because most of the controls for the vehicle are based in the infotainment touch screen. I've checked the web and noticed this is a problem with model year 2018 and possibly other years. Not a one time incident and seems to be happening to all models with the infotainment system.

*Quick synopsis: FCA/Stellantis Falsely fixing Airbag Recall and not wanting to fix the issue* I am writing in hopes that I can help shed some light on an ongoing issue with a major automotive manufacturer that jeopardizes the safety of millions of American citizens. I am a current customer of Stellantis Automobile Company better known as the Former Fiat Chrysler Automotive (FCA). I experienced a common yet serious issue that is being hidden from many who are still in danger of a life threatening Airbag failure. The company seems to have issue with falsifying shop notes on the recall T73: Passenger Air bag module recall. (I experienced this with a Jeep) The databases in which the company uses stated that my recall had been “inspected” and crossed off as if completed. This was not done correctly. The recall specifically states for a replacement (documentation of proof available). I was passed around and no one could fix the problem due to the “status” being in the system. Multiple dealership shops could not fix the issue (even the place of purchase). I tried to go higher in the chain of command in the company but due to the size of this corporation, I spent weeks trying to find a resolution with no answer. (I finally had to alert the Michigan Attorney General’s office of the incident) This finally got the attention that was needed to get their Stellantis Special Investigation unit(which is their legal department per say) to respond but still took weeks of bouncing back and forth to get someone to change the system and order the part needed. During this time, I attempted to gain legal counsel on the issue but unfortunately money talks and mine was not enough to warrant any interest. After upwards of 3 months of red tape and passing of blame I finally received a replacement. My story may be an exception to the rule, but I would like to make this public as many drivers may not be aware that their vehicles are affected by this issue and are in danger.

I was driving my 2018 Jeep Compass in February 2022 and had received no warning of critically low oil pressure, then my car shut itself off in an intersection and the parking brake automatically engaged, then the critically low oil warning came on. I got an oil change and they said it wasn't leaking oil. In mid-July the same issue occurred again, my car shut itself off while I was driving and engaged the parking break and I got a critically low oil warning. Had it towed to a shop and they told me I was down 4 quarts of oil even though I should not have needed another oil change for another 3,000 miles. Carfax states campain number W20, which addresses this issue but it does not appear to have ever been addressed. Had I been driving on the highway and my car turned off and engaged the parking brake automatically I could have been severely injured or killed, and put other drivers at risk. When my vehicle did shut off it was right in the middle of an intersection, which of course is also extremely dangerous as I could have been hit. The potential extensive damage to my engine from not having enough oil in my engine is also a factor I would like to mention. I am having the vehicle looked at today 7/27/22 at North Olmsted Chrystler Jeep Dodge Ram to hopefully address the issue.

This situation started back in April 2022. The steering wheel, ABS, Slip Hill, and other electrical lights came on. April 30th I took my Jeep Compass into the dealership where they said the front right sensor was the cause. The part came-in/installed on May 13,2022. Two months later the same thing is happening. The ABS, Steering wheel, Slip Hill, Check engine lights are all coming back on. I was driving when the Jeep stalled out and I got it to a nearby gas station where it took roughly 5mins to get it started again! While driving the Jeep home I noticed it started to smoke, so it has to be towed! The only appoint I can get is a month out! How am I to get around if I have to wait on service, Jeep do something about this issue that has been happening to many of us that Love our Jeeps!