NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
61 reportsClear category filter26,917 miles · Nov 15, 2020
Electrical SystemEngineService Brakes
AFTER COMING TO A COMPLETE STOP AT A STOP SIGN, I STARTED TO TURN LEFT AND MY EMERGENCY BREAK ENGAGED, CAR STALLED, WOULD NOT START, ADVISERS ME TO PUT IN PARK AND HIT START/STOP BUTTON. I DID SO AND THEN THE BRAKE PEDAL HAD PRESSURE BENEATH IT WHERE I COULD NOT BRAKE AND BEGAN TO ROLL BACK NEARLY HITTING CAR BEHIND ME. FOR 5-10…
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AFTER COMING TO A COMPLETE STOP AT A STOP SIGN, I STARTED TO TURN LEFT AND MY EMERGENCY BREAK ENGAGED, CAR STALLED, WOULD NOT START, ADVISERS ME TO PUT IN PARK AND HIT START/STOP BUTTON. I DID SO AND THEN THE BRAKE PEDAL HAD PRESSURE BENEATH IT WHERE I COULD NOT BRAKE AND BEGAN TO ROLL BACK NEARLY HITTING CAR BEHIND ME. FOR 5-10 MINUTES CAR WAS STALLED IN THE MIDDLE OF THE ROA. TURNED CAR COMPLETELY OFF AND ENGINE LIGHT AND RED LIGHTING LIGHTS CAME ON. AFTER MY TOOLE ATTEMPTS TO RESTART CAR AND DISENGAGE EMERGENCY BRAKE, CAR STARTED AND COULD DRIVE MYSELF BACK HOME. I'M HESISTANT TO EVEN TAKE THE CAR IN, BECAUSE I'VE READ OF MULTIPLE REPORTS OF THIS OCCURRING TO OTHER DRIVERS WHILE AT HIGHWAY SPEEDS. I DON'T FEEL SAFE WITH THE CAR LOCKING UP AND FAILING TO WHERE I CAN EVEN BRAKE OR PULL TO THE SIDE OF THE ROAD.
NHTSA ODI #11374743
10,870 miles · Oct 12, 2020
Service Brakes
THE JEEP SAT FOR FOUR TO FIVE WEEKS DURING THE COVID-19 SHUT DOWN. IN APRIL WE STARTED TO DRIVE THE VEHICLE WITH ONLY 10,870 MILES ON IT AND DISCOVERED SERIOUS PULSATING WHEN BRAKING IN THE STEERING WHEEL AND DANGEROUS VIBRATION IN THE BRAKING ALTOGETHER. LIVONIA CHRYSLER JEEP SERVICE PERSON DROVE THE JEEP AND DETERMINED WARPED …
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THE JEEP SAT FOR FOUR TO FIVE WEEKS DURING THE COVID-19 SHUT DOWN. IN APRIL WE STARTED TO DRIVE THE VEHICLE WITH ONLY 10,870 MILES ON IT AND DISCOVERED SERIOUS PULSATING WHEN BRAKING IN THE STEERING WHEEL AND DANGEROUS VIBRATION IN THE BRAKING ALTOGETHER. LIVONIA CHRYSLER JEEP SERVICE PERSON DROVE THE JEEP AND DETERMINED WARPED ROTORS.WOULD NOT REPAIR UNDER WARRANTY. CAR SITS MONTH AFTER MONTH UNABLE TO DRIVE WHILE PAYING LEASE PAYMENTS ON THE CAR.TOOK THE CAR TO SNETHCAMP TODAY 10-12-20 FOR AN APPOINTMENT SET UP BY KRIS IN JEEP CUSTOMER CARE. DEALERSHIP WILL NOT LOOK AT THE JEEP UNLESS I AGREE TO A $65.00 INSPECTION FEE. I REFUSE TO PAY ANYTHING FOR A DEFECTIVE LEASE VEHICLE REPAIR. THE JEEP IS STILL AT THE DEALERSHIP AND SO FAR NO RESOLUTION THROUGH CUSTOMER CARE AT FCA HAS OCCURRED. NO ISSUES WITH THE BRAKES OCCURRED BEFORE THE VEHICLE SAT FOR APPROX. 4 WEEKS. WHY IN THE WORLD WOULD WARPED ROTORS DUE TO NON USE OF THE VEHICLE BE THE RESPONSIBILITY OF THE PERSON LEASING THE VEHICLE WITH ONLY 10,870 MILE ON IT?SO FAR I HAVE MADE 7 PAYMENTS AND INSURANCE COSTS PER MONTH ON A VEHICLE FOR 7 MONTHS THAT CANNOT BE DRIVEN DUE TO INFERIOR MANUFACTURER PARTS. HELP!!!!
NHTSA ODI #11363965
21,000 miles · Sep 21, 2020
Service Brakes
WHEN DRIVING 30 MPH MY E-BRAKE ENGAGED BY ITSELF CAUSING BRAKE TO LOCK UP AND JEEP TO TURN OFF. JEEP MECHANIC CANNOT FIND CODE OR ANYTHING WRONG WITH IT!
NHTSA ODI #11360349
49,000 miles · Sep 4, 2020
Electrical SystemPower TrainService Brakes
WHEN DRIVING DOWN THE ROAD IF I MAKE A COMPLETE STOP THE AUTOSTP ENGAGES WILL NOT DISENGAGE UNTIL JEEP IS IN PARK AND TURNED OFF AND ON. THE EMERGENCY BRAKE WILL ALSO RANDOMLY ENGAGE. CAUSE ME NOT TO BE ABLE TO MOVE. ALSO HAVE HAD TIMES WERE THE BRAKE PEDAL IS STIFF AND CANT START THE JEEP.
NHTSA ODI #11353117
Mileage unknown · Jul 6, 2020
Electrical SystemEngineService Brakes
SINCE A MONTH AFTER I BOUGHT THE VEHICLE I BEEN BACK TO THE DEALER FIXING VEHICLE IN EVERYTHING. CAR HAS BEEN THROUGH NEW ENGINE NEW RADIO NEW 4 SET OF TIRES NEW STEERING RACK NEW BRAKES NEW ROTORS NEW LUG NUTS ETC I HAVE ALL MY PAPERWORK
NHTSA ODI #11337801
34,000 miles · Feb 13, 2020
Service Brakes
STARTING ABOUT 4-5 MONTHS AGO, WHEN COMING TO A STOP OR TAKING OFF FROM A STOP (COULD BE A LIGHT OR STOP SIGN) THE PARKING BRAKE WOULD ACTIVATE ON ITS OWN, MAKING THE CAR STALL. SOMETIMES I CAN MAKE IT TO THE SIDE OF THE ROAD OTHER TIMES IT STOPS IN THE MIDDLE OF THE ROAD. THIS WOULD OCCUR ABOUT ONCE A MONTH RANGING FROM 5MPH…
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STARTING ABOUT 4-5 MONTHS AGO, WHEN COMING TO A STOP OR TAKING OFF FROM A STOP (COULD BE A LIGHT OR STOP SIGN) THE PARKING BRAKE WOULD ACTIVATE ON ITS OWN, MAKING THE CAR STALL. SOMETIMES I CAN MAKE IT TO THE SIDE OF THE ROAD OTHER TIMES IT STOPS IN THE MIDDLE OF THE ROAD. THIS WOULD OCCUR ABOUT ONCE A MONTH RANGING FROM 5MPH TO 15MPH. STARTED AT ABOUT 34K MILES. TAKES ABOUT 5-10 MINUTES TO GET PARKING BRAKE TO GO OFF AND GET THE CAR RUNNING AGAIN. NOW JUST OVER 50K MILES IT HAS OCCURRED 3 TIMES IN THE PAST WEEK. FIRST TIME WAS TURNING LEFT AT A MAJOR INTERSECTION, PARKING BRAKE ACTIVATED MID TURN AND THE CAR STALLED, LUCKILY WAS ABLE TO ROLL TO THE OTHER SIDE AND MADE IT TO THE SHOULDER. THEN IT HAPPENED THE NEXT DAY COMING UP TO A MAJOR INTERSECTION AS I WAS SLOWING DOWN TO COME TO A STOP. PARKING BRAKE ACTIVATED, CAR STALLED, GOT A TRANSMISSION WARNING THEN A CHECK ENGINE LIGHT. I WAS STALLED AT THE LIGHT FOR APPROX. 5 MINUTES BEFORE GETTING THE PARKING BRAKE TO TURN OFF AND THE CAR TO START. IMMEDIATELY CALLED THE DEALER (CRESTVIEW FL DOGE JEEP RAM) AND WAS ADVISED TO BRING IT IN. DROPPED THE CAR OFF THAT EVENING. WAS ADVISED THE NEXT DAY MY OIL LEVEL WAS LOW AND THIS CAUSED EVERYTHING TO HAPPEN, BUT THEY COULDN'T DUPLICATE THE PARKING BRAKE ACTIVATING ON ITS OWN. ADVISED TO BRING BACK IF IT HAPPENS AGAIN. OCCURRED AGAIN DRIVING DOWN A SIDE ROAD AT ABOUT 20MPH 3 DAYS AFTER BEING AT THE DEALERSHIP. CAR IS SET TO GO BACK TO THE DEALERSHIP TOMORROW. HAVE ALSO FILED A COMPLAINT WITH JEEP, CURRENTLY WAITING FOR A RESPONSE. I'M SCARED FOR MY FAMILY/MYSELF/OTHERS ARE GOING TO BE SERIOUSLY INJURED WHEN THIS OCCURS AT A HIGHER RATE OF SPEED. THIS IS MY DAILY DRIVING VEHICLE AND I DRIVE ABOUT 30 MILES ONE WAY TO WORK ON MAJOR HIGHWAYS.
NHTSA ODI #11308937
48,500 miles · Jan 2, 2020
EngineService BrakesSteering
1) THE JEEP COMPASS WAS TRAVELING IN MOTION ON A FARM TO MARKET ROAD AND STALLED. IT COMPLETELY SHUT DOWN. NO STEERING, NO BRAKING. COMPLETE FAILURE. NO WAY TO SIGNAL OR LET OTHERS TRAVELING DOWN THE SAME HIGHWAY THAT THE VEHICLE WAS STALLED. 2) THE HOOD HAS POPPED OPEN WHILE TRAVELING DOWN A MAJOR HIGHWAY. 3) ALL …
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1) THE JEEP COMPASS WAS TRAVELING IN MOTION ON A FARM TO MARKET ROAD AND STALLED. IT COMPLETELY SHUT DOWN. NO STEERING, NO BRAKING. COMPLETE FAILURE. NO WAY TO SIGNAL OR LET OTHERS TRAVELING DOWN THE SAME HIGHWAY THAT THE VEHICLE WAS STALLED. 2) THE HOOD HAS POPPED OPEN WHILE TRAVELING DOWN A MAJOR HIGHWAY. 3) ALL THE ALARMS IN THE VEHICLE HAVE GONE OFF WHILE TRAVELING DOWN THE ROAD. 4) THE LOW OIL PRESSURE LIGHT AND ALARM HAS GONE OFF WHILE TRAVELING DOWN THE ROAD. 5) SETTINGS, SUCH AS PARK BRAKE AND RADIO, HAVE CHANGED INDISCRIMINATELY. **BY FAR, THE MOST SERIOUS AND DANGEROUS PROBLEM IS THE VEHICLE STALLING WHEN IN MOTION. THEN, IT WAS HARD TO RESTART, IN THE MIDDLE OF THE ROAD!!**
NHTSA ODI #11296693
16,500 miles · Dec 29, 2019
Electrical SystemService Brakes
I HAVE HAD THE CAR A YEAR AND THE EMERGENCY BRAKE RANDOMLY COMES ON BY ITSELF WITHOUT HAVING TO PUSH THE EMERGENCY BRAKE BUTTON. IT USUALLY HAPPENS WHEN IN REVERSE OR JUST CRANKING THE VEHICLE. ALSO TONIGHT MY RADIO AND USB PORT COMPLETELY TURNED OFF LIKE I HAD TURNED MY CAR OFF, WHILE I WAS GOING DOWN THE ROAD AT 70 MPH. THEN …
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I HAVE HAD THE CAR A YEAR AND THE EMERGENCY BRAKE RANDOMLY COMES ON BY ITSELF WITHOUT HAVING TO PUSH THE EMERGENCY BRAKE BUTTON. IT USUALLY HAPPENS WHEN IN REVERSE OR JUST CRANKING THE VEHICLE. ALSO TONIGHT MY RADIO AND USB PORT COMPLETELY TURNED OFF LIKE I HAD TURNED MY CAR OFF, WHILE I WAS GOING DOWN THE ROAD AT 70 MPH. THEN IT TURNED BACK ON BY ITSELF LIKE I HAD JUST TURNED MY CAR ON, I WAS STILL DRIVING DOWN THE ROAD.
NHTSA ODI #11291928
34,000 miles · Dec 26, 2019
EngineService BrakesUnknown Or Other
MY HILL BRAKE ACTIVATES WHILE I'M IN TRAFFIC, MAKING U-TURNS, AND DRIVING. I TOOK IT TO THE DEALERSHIP IN JANUARY AND THEY COULDN'T REPLICATE THE PROBLEM SO THEY COULDN'T RESOLVE IT. THEY HAD IT FROM JANUARY 25TH TO FEBRUARY 14TH. NOW MY CAR ISN'T STARTING AND THE HILL BRAKE IS ACTIVATING. I GOT A NEW BATTERY AND AN OIL CHANGE O…
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MY HILL BRAKE ACTIVATES WHILE I'M IN TRAFFIC, MAKING U-TURNS, AND DRIVING. I TOOK IT TO THE DEALERSHIP IN JANUARY AND THEY COULDN'T REPLICATE THE PROBLEM SO THEY COULDN'T RESOLVE IT. THEY HAD IT FROM JANUARY 25TH TO FEBRUARY 14TH. NOW MY CAR ISN'T STARTING AND THE HILL BRAKE IS ACTIVATING. I GOT A NEW BATTERY AND AN OIL CHANGE ON MONDAY, DECEMBER 23RD.
NHTSA ODI #11291253
20,000 miles · Nov 30, 2019
EngineService Brakes
THE VEHICLE AT ANY KNOWN TIME GOES INTO THE PARKING BRAKE MODE AND STALLS! THE DEALERSHIP DOES NOT RECOGNIZE THE PROBLEM AND TWICE WE WERE ADVISED TO CHANGE THE OIL? THE OIL CHANGES WHICH SHOULD NOT EVEN BE ENTERTAINED HAS ALWAYS BEEN KEPT UP TO DATE. MY QUESTION SHOULD WE CHANGE THE OIL BEFORE OR AFTER THE SEVERITY OF THE ACCID…
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THE VEHICLE AT ANY KNOWN TIME GOES INTO THE PARKING BRAKE MODE AND STALLS! THE DEALERSHIP DOES NOT RECOGNIZE THE PROBLEM AND TWICE WE WERE ADVISED TO CHANGE THE OIL? THE OIL CHANGES WHICH SHOULD NOT EVEN BE ENTERTAINED HAS ALWAYS BEEN KEPT UP TO DATE. MY QUESTION SHOULD WE CHANGE THE OIL BEFORE OR AFTER THE SEVERITY OF THE ACCIDENT THAT CAN OCCUR DUE TO THIS MALFUNCTION. AND WHY IS THIS NOT A RECALL THERE ARE SO MANY COMPLAINTS ONLINE PEOPLE EXPERIENCING SAME PROBLEM.ARE YOU WAITING TILL SOMEONE DIES BEFORE DOING SOMETHING ABOUT IT? THAT WOULD SURELY SORE SALES? NOT UNDERSTANDING HOW THIS IS GOING ON SO LONG.IT HAS OCCURRED ON THREE INCIDENTS NOW HIGHWAY AND SIDE STREET , IT SHOULD NOT MATTER IT IS EXTREMELY DANGEROUS!
NHTSA ODI #11282982
Official recalls
6Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence & remedy
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
May 1, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The front lower control arms may be incorrectly welded, potentially resulting in a control arm separation.
Consequence & remedy
Consequence: If the lower control arm separates, it can cause a loss of vehicle control, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect and, if necessary, replace the front lower control arms, free of charge. The recall began May 31, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U42.
Nov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Compass vehicles. The passenger side air bag assembly may have inflator mounting nuts loose within the module assembly.
Consequence & remedy
Consequence: In the event of a crash necessitating air bag deployment, unsecured inflator mounting nuts outside of the cushion assembly are potential projectiles that may strike the driver or other occupants resulting in serious injury or death.
Remedy: Chrysler will notify owners, and dealers will replace the passenger air bag module assembly, free of charge. The recall began December 28, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T73.
Nov 21, 2017
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Consequence & remedy
Consequence: An instrument cluster that is too bright, and cannot be dimmed, can reduce the driver's ability to see at night, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update IPC software, as necessary, free of charge. The recall began December 8, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T70.
Oct 24, 2017
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.
Consequence & remedy
Consequence: If the oil pump fails, the engine will stall, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the oil pump, replacing it as necessary, free of charge. The recall began December 5, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T65.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗