2018 Jeep Compass

After being serviced by my vehicle’s dealership only a month earlier (and still well within the powertrain warranty), my vehicle suddenly stalled and shut off in the middle of the freeway during peak morning traffic. I narrowly escaped being hit by a semi-truck from behind and had to quickly pull over to the side of the freeway as safely as I could. I’ve taken my vehicle to several mechanics who could find nothing wrong with my vehicle, save the open recall on similar models (though not my VIN in particular, which I do believe to be an error) involving an issue with the powertrain and an electrical chip. This vehicle has been thoroughly maintained with regular service intervals, yet somehow will randomly stall and shut off when driving. It is dangerous and discouraging.

Vehicle warning lights for Service 4wd, ABS and the A! with arrow flashed on. The vehicle lost the ability to accelerate while turning at the stop light. Coasted to side of the road. Powered Vehicle off then back on. Stop/Start error message flashed on screen "start/stop unavailable Service Stop/Start system" Oil and coolant levels are good. Only error message remains is the stop/Start system.

The auxiliary battery has failed at least 3 times (2018) and been replaced, as well as the main battery. When this happens the car is dead in the water, even the SiriusXM Guardian controls on the rear view mirror do not respond leaving you in dangerous situations. You are unable to contact emergency services for a tow, or emergency vehicles. The dealership said it was faulty batteries but has had to replace them one more time after replacing the ones they say were faulty by manufacturer. The dealership wants additional money for tracing the issue but the car is just out from warranty by a few months. Prior to this, the dealership did not trace to find any shorts and the batteries were confirmed to be malfunctioning. There are no error codes found when this occurs. Dealership has confirmed MANY Jeep Compass have had the batteries replaced.

This Compass has been to North Point Jeep in Winston Salem, NC, 3 times for engine problems. The car overheats and then turns completely off after going 60 mph. We have complained but the dealership denies that there is an issue and these cars are "good". The car is currently at the dealership in repair and has been for the last month. Please make them accountable as we have spent a lot of money and time on this car that only has 40,000 miles. Please advise.

Since taking over ownership in 2020 of a 2018 SUV that currently has only 61,000 miles I've had electrical issues with the auto start/stop warning light coming on/off intermittently. I was told by that make and model dealership that that happens for several reasons and was of no large concern. I've had the 1 electrical recall 'reprogrammed', but then my car wouldn't start on Thanksgiving. Replaced the main battery then took it back to dealership, $180 later was told the steering gear rack needs replacing. I've heard a clunking sound in the steering for about 2-3 weeks. How with so few miles is that possible? After replacing battery they also said all old codes should've cleared from system and hadn't so they cleared them. I've also noted multiple times that the coolant seems to run on the low side periodically. I've already had warranty replace the washer fluid resevoir next to a hot engine component in 2021. The engine does not appear to cool as it should to me and the placement of hoses and electrical is so tight together this has me wondering if it affects the electronic controls to EVERYTHING. Had I not noticed the steering issue myself, no error or warning messages have displayed on the vehicle. It will not properly calibrate test itself and it is $1800 for this steering part and my warranties have all expired after only 2 years. Multiple electrical components seem to be reported issues as well as steering and engine issues for this year and model. I'm ready to trade it in! I feel the maker needs to re-evaluate this model and make several changes to ensure a safe and reliable vehicle as I do not feel safe to even drive it now even after dealer said I could for now. Problem will worsen, and I have a bad taste in my mouth of this maker now anyhow. I loved my car, now I'm left clueless as to what would be safe and reliable. Service reports and receipts can be uploaded if needed to verify the Dealerships notes and Services performed.

While driving, car began to overheat. I have recently completed an oil change where all my fluids are topped off to ensure proper functionality. Upon inspection, the coolant is completely empty and the car continues to use up coolant as it is used. Car becomes overheated within minutes of driving. When turning on the car occasionally, the dashboard flashes and does not work.

I was driving my daughter to school going 25-30 miles per hour and the car engine shut off as we were moving on the road. I didn’t realize it was off until I couldn’t move the steering wheel. The car stopped in the middle of the road disrupting traffic. The lights on the dashboard were on but the engine wouldn’t start. The dashboard message said “place the car on Parking, press the break and push the button to turn on the car”. I attempted several times to place the car in Parking but it wouldn’t recognize the shift. Finally after several harsh attempts of going from Drive to Parking on the shift, the lights went off and the car recognized being on Parking. I was able to turn the car back on and drove it to the dealer. This is the second time that the car shuts off, the first time I wasn’t driving it though. It stopped working while warming up with the Auto Start feature and parked. It was asking for the same “to place the car on parking” but the car was already on parking. Eventually we unplugged the battery and plugged it back on and after 20ish minutes the car turned on again. No code was detected by their computer scanner. Mechanic claimed I may just need oil. No diagnosis as of today.