2008 Jeep Compass 4X4

BALL JOINTS NEEDED TO BE REPLACED.... I PURCHASED 4 BRAND NEW TIRES AROUND THE END OF 2012. THE FRONT TWO TIRES WERE SO BAD DUE TO THE BALL JOINT/BEARINGS I HAD TO PURCHASE TWO NEW FRONT TIRES IN APRIL 2014. THAT'S WHEN I ACTUALLY NOTICED IT. I'M SURE THEY NEEDED REPLACEMENT SOONER THAN THAT. I WAS TOLD BOTH BALL BEARINGS AND SOMETHING CALLED A HUB BARRING TO BOTH THE LEFT AND RIGHT WHEEL WERE SO BAD THEY WERE SURPRISED I MADE IT THIS LONG WITHOUT THE WHEEL LOCKING UP ON ME. I'M $1800.00 IN THE HOLE DUE THE THIS PROBLEM. I'M NOW SEEING THIS IS A SERIOUS PROBLEM WITH JEEP COMPASS. THEY NEED TO DO SOMETHING TO ACCOMMODATE ALL OF THEIR CUSTOMERS FOR THIS ONGOING PROBLEM. I WANT SOME ANSWERS!!! *TR

39000 MILES AND SO MANY SUSPENSION PROBLEMS CONTROL ARMS,BALL JOINTS,TIE RODS,STRUTS HOPING MY FAMILY DOESN'T DIE IN THIS VEHICLE WHAT I SEE IN THE NEWS ABOUT CHRYSLER LATELY SCARES THE HELL OUT OF ME TRYING TO KEEP THIS VEHICLE OFF FREEWAY DON'T KNOW WHERE TO TURN CHRYSLER SAYS THERE IS NO PROBLEM BUT GOING ON LINE THERE ARE SO MANY OTHERS HAVING THE SAME EXPERIENCE WITH THEIR JEEPS I DON'T BELIEVE WHAT THEY SAY THEY TELL ME IT'S 4000 MI OVER WARRANTY NOTHING CAN BE DONE I'M AFRAID THE WHEELS WILL FALL OFF WHAT THE $#%^ CAN I DO I DON'T HAVE THE L MONEY TO BUY A NEW CAR OR KEEP FIXING THIS ONE I THINK IT'S A FAULTY DESIGN AND SO DO NUMEROUS MECHANICS IN THE USA AND CANADA SOMETHING'S MESSED UP WHEN PARTS PREMATURELY GO BAD AND IF YOU LOOK INTO IT I'M SURE YOU WILL SEE A PATTERN I BABIED THIS CAR SINCE NEW HOPING IT WOULD LAST TWENTY YEARS DON'T KNOW IF ANY ONE HAS DIED BUT I THINK TO MYSELF ITS PROBABLE BEING SO MANY COMPLAINTS I HAVE READ ANY KIND OF HELP AVAILABLE THIS IS MY FORTH JEEP AND I NEVER HAVE SEEN ANYTHING LIKE THIS WITH THE TEN OR SO CARS I HAVE OWNED HOPE YOU CAN HELP! BEFORE SOMETHING BAD HAPPENS WHERE CAN I TURN DRIVING THIS IS FRIGHTENING AND I COULDN'T SELL THIS TO ANOTHER FAMILY AFTER WHAT MY MECHANIC HAS TOLD ME ABOUT THESE KIND OF JEEPS PLEASE HELP! WHAT WOULD YOU DO WHAT SHOULD I DO THANKS *TR

THE VEHICLE WAS BOUGHT BRAND NEW IN 2010. WENT TO THE DEALERSHIP TO GET ONE OF THE TIRES REPLACED. THE AUTOMOTIVE MECHANICS FOUND MULTIPLE PROBLEMS IN THE CONTROL ARM AND THE BALL JOINT OF THE WHEEL. THE MECHANIC TOLD ME THAT THE PROBLEM IS VERY COMMON TO JEEP COMPASS. I JUST WANT TO FILE A COMPLAINT BECAUSE THE PROBLEM IS NOT SUPPOSE TO OCCUR UNLESS THE VEHICLE IS DRIVEN ALL THE TIME OR ALWAYS DRIVEN TO VERY FAR DESTINATIONS. IN THIS CASE, IT IS NOT. I UNDERSTAND THAT THIS TYPE OF PROBLEM MIGHT BE CAUSE BY SOMETHING ELSE, LIKE BUMPS ON THE ROAD, OR A HEAVY OBJECT HIT ON THE ROAD. I DO NOT RECALL ANY INCIDENTS WITH MY JEEP COMPASS THAT COULD CAUSE THIS PROBLEM. THE VEHICLE WAS BRAND NEW AND NOT SUPPOSE TO HAVE THAT KIND OF PROBLEM THAT COULD POTENTIALLY HARM MY FAMILY AND MYSELF. *TR

TL* THE CONTACT OWNS A 2008 JEEP COMPASS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR A ROUTINE OIL CHANGE WHEN SHE WAS INFORMED THAT THE UPPER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT WARRANTY WOULD COVER THE REPAIR COSTS. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 66,000.

TL* THE CONTACT OWNS A 2008 JEEP COMPASS 4X4. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR ROUTINE SERVICE WHEN THE MECHANIC ADVISED THAT SHE NEEDED TO REPLACE THE FRONT SUSPENSION. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 53,850. UPDATED 08-01-12 *BF THE CONSUMER STATED THE BALL JOINT WAS REPLACED ON JULY 14, 2012 AT A COST OF $ 402.00. UPDATED 08/01/12

THE STEERING BEGAN TO PULL SHARPLY TO THE SIDE. WHEN THE JEEP WAS TAKEN TO THE SHOP, THE MECHANIC WAS ABLE TO GET THE PART IMMEDIATELY FROM THE DEALER BECAUSE THE PART WAS KEPT IN STOCK BECAUSE IT IS SO OFTEN REPLACED. THE MECHANIC SAID THAT LOWER BALL JOINTS TYPICALLY LAST AT LEAST TWICE AS LONG AS THESE AND THAT CONTINUED DRIVING WITHOUT REPLACEMENT COULD HAVE RESULTED IN LOSING COMPLETE STEERING CONTROL. HE SAID HE BELIEVED THE LOWER BALL JOINTS TO HAVE A SERIOUS DESIGN FLAW. UPON RESEARCHING ONLINE, I FOUND THAT MANY OTHER OWNERS HAD THE SAME PROBLEM, HAVING TO REPLACE THEIR LOWER BALL JOINTS WITH EVEN FEWER MILES AND MORE FREQUENTLY. THIS COULD EASILY RESULT IN AN ACCIDENT. THERE SHOULD AT LEAST BE A SAFETY NOTIFICATION SENT OUT TO ALERT OTHER DRIVERS OF THE DANGER CAUSED BY THIS DESIGN FLAW. WHEN I WROTE TO CHRYSLER, I RECEIVED A LETTER ASKING ME TO CALL TO DISCUSS THE MATTER. WHEN I CALLED THE CUSTOMER SERVICE REPRESENTATIVE WAS UNWILLING TO ADMIT TO A FAULT IN THE PRODUCT. *TR

TL* THE CONTACT OWNS A 2008 JEEP COMPASS 4X4. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE SERVICED BY AN AUTHORIZED DEALER FOR ROUTINE MAINTENANCE, SHE WAS INFORMED THAT THE LOWER CONTROL ARM ON THE DRIVER'S SIDE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,970.

I BOUGHT MY COMPASS NEW IN JUNE, 2008. I COMPLAINED ABOUT A CRACKING NOISE COMING FROM THE RIGHT FRONT END THE 2ND DAY I HAD THE CAR. I BROUGHT IT BACK TO THE DEALER & THEY REPLACED THE R/F AXLE. IT STILL MADE THE SAME CRACKING NOISE. I TOOK IT BACK & THE DEALER SAID THE BOLTS ON THE CONTROL ARM WEREN'T TIGHTENED PROPERLY. STILL THE SAME NOISE, SO I WENT ON LINE LOOKING FOR ANY TSBS. I READ ABOUT FRONT END PROBLEMS WITH 2007 DODGE CALIBERS & 2007 JEEP COMPASSES & PATRIOTS PARTICULARLY WITH THE BALL JOINTS.TURNS OUT THAT UNDERSIZED BOLTS WERE INSTALLED IN THE CONTROL ARMS. BY NOW I FELT THAT THE CAR WAS NOT SAFE TO DRIVE & WHEN I TOOK IT BACK TO THE DEALER & THE SERVICE TECH SAID LET'S TAKE A TEST DRIVE, I REFUSED & TOLD HIM TO DRIVE IT HIMSELF, AS I WASN'T GOING TO GET BACK BEHIND THE WHEEL UNTIL THEY SOLVED THE PROBLEM (REMINDING THEM OF THE LEMON LAW, AS THIS WAS THE 3RD TIME I WAS THERE FOR THE SAME PROBLEM). WHILE THE DEALER INSISTED THAT MY CAR WAS NOT ONE OF THE CARS LISTED IN THE TSB, THEY DID REPLACE THE CONTROL ARM BOLTS WITH NEW ONES & REPLACED THE STABILIZER LINKS. IN FEB. OF 2009 MY DAD PURCHASED A 2008 COMPASS & IT HAD THE SAME NOISE. I TOOK IT TO THE DEALER & THEY REPLACED THE CONTROL ARM BOLTS. SINCE THEN THERE HAVE BEEN NO PROBLEMS OR NOISES, ALTHOUGH MY JEEP ONLY HAS 17K MILES. DO YOUR HOMEWORK & CHECK OUT TSBS. YOU JUST MIGHT SOLVE YOUR OWN PROBLEM. *TR

MY 2008 JEEP COMPASS, WITH APPROXIMATELY 32,000 MILES, REQUIRED THE LOWER BALL JOINTS TO BOTH BE REPLACED OR RISK A SERIOUS POTENTIAL SAFETY HAZARD. THESE PARTS SHOULD HAVE LASTED AT LEAST TWICE AS LONG AS THEY ACTUALLY DID AND THE TECHNICIAN AT THE JEEP DEALERSHIP I SPOKE WITH SAID THIS IS A RECURRING PROBLEM ON THIS MODEL OF JEEP WITH THIS SPECIFIC PART. WE TOOK THE VEHICLE IN TO HAVE IT INSPECTED BECAUSE IT WAS RIDING ROUGH. IF WE HAD NOT TAKEN THIS VEHICLE TO THE DEALERSHIP FOR INSPECTION AT THE TIME WE DID THEN THERE WAS A STRONG POSSIBILITY THAT THE PARTS FAILURE (LOWER BALL JOINTS) COULD HAVE CAUSED A CATASTROPHIC FAILURE OF THE FRONT END RESULTING IN THE WHEEL AND TIRE SEPARATING FROM THE VEHICLE. THIS IS A DEFINITE SAFETY CONCERN FOR ANY FAMILY WHO OWNS THIS MODEL OF JEEP. WE HAVE WRITTEN A LETTER DIRECTLY TO CHRYSLER CUSTOMER CARE DESCRIBING THE PROBLEM AND TELLING THEM OF OUR DISSATISFACTION WITH THE PART BOTH NEEDING REPLACED WELL BEFORE THIS PART SHOULD NORMALLY BE DUE FOR INSPECTION. WE FEEL THIS IS A SERIOUS SAFETY CONCERN AND SHOULD BE CONSIDERED FOR A PARTS RECALL BY CHRYSLER. WE SOLELY WISH TO FORWARD ON OUR SAFETY CONCERN TO YOUR ORGANIZATION FOR FURTHER REVIEW. WE SUSPECT THAT THIS ISSUE MIGHT BE A TREND AND WE WANT TO MAKE SURE OUR CONCERN IS VOICED; MAINLY IN ORDER TO PREVENT A FUTURE INCIDENT IN WHICH A FAMILY IS DRIVING DOWN THE ROAD AND THEIR WHEEL SEPARATES FROM THE VEHICLE CAUSING A SERIOUS COLLISION OR POSSIBLY A DEATH. THANK YOU FOR YOUR CONSIDERATION. *TR