2020 Jeep Cherokee

Service four-wheel-drive light came on. Took Vehicle to the Jeep dealer for inspection and paid $220.94 diagnostic fee. Jeep dealer stated that the power transfer unit had an internal failure code C1487–97. Dealership quoted a repair cost of $2836.75. Dealership stated the part was on backorder and would not be available for weeks or months or longer. Although there are three recalls specifically associated with this issue for this specific model… The VIN number to this vehicle is not included for some reason. It seems evident that if the part failed it obviously suffers the same issue as the others that are included in the recall.

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 75 MPH, the vehicle began to lose propulsion upon depression of the accelerator pedal. The contact also stated that an abnormal, clunking sound began to emti from the without warning. The contact pulled the vehicle over and attempted to restart the vehicle; however, the vehicle lost all forward propulsion. Due to the failure, the vehicle was towed to the dealer where they also experienced the same failure. The dealer managed to get the vehicle to move while in reverse(R); however, the vehicle failed to accelerate forward. The dealer had diagnosed the vehicle with a defective PTU(Power Transfer Unit) and it was later discovered that a recall had been placed on the vehicle for NHTSA Campaign Number: 26V290000(Power Train). Although a recall was placed on the vehicle; the part for the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was informed that the repair would not be covered under warranty. The contact was given an estimate to have a new PTU placed inside the vehicle; however, that would only be a temporary fix. The vehicle was not repaired. The failure mileage was approximately 42,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle the warning message "Service Four Wheel Drive" and "Four Wheel Drive Unavailable" had displayed. Also, while operating the vehicle the parking brake had malfunctioned. The cause of the fialure was not determined. The manufacturer and local dealer were notified and informed that the VIN was not included in the NHTSA Campaign Number: 26V290000(POWER TRAIN ). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 82,000.

At about 50,000 started noticing a shift in transmission noise, and a new “burnt smell”. There was a delay in shifting to a lower gear. Took to a shop 2x different times for them to say it was “normal”. SRV 4x4 light came on after 2nd time in shop. Went in again for light diagnostics, to find that PTU actuator is faulty and is a KNOWN issue in this vehicle. Repair $5000.00 with a back order on the part of over 900 people! Jeep fix and own your mistake!

Was driving my vehicle and the service light came on that said (SVC 4X4) when I took the vehicle in the Fury Dealership to get a diagnostic check, I was told that my PTU system need to be replaced and it would cost $4500.00 to repair, upon doing some research it seems that Jeep Cherokee has had MANY problems with this particular parts failure. Upon going back and forth with the Service manager about the repair cost I was told they would do the repair, but I would have to pay about $1000.00 for the repair which is insane because this is something that Jeep should be required to fix due to the MANY complaints and repairs for this vehicle. I was told that the part was on back order and could take months to get, this was in February 2026 and its now April 22, 2026. I have not received any updates as to when the part will come in in the meantime I'm driving a vehicle that can potentially KILL ME.

I was driving on the highway on my way to work around 7:45 am. As I was driving my car lost all power and I heard a grinding sound. As the grinding sound was happening, I had no control over my car. I managed to move to the side lane and put my hazards on. I then had to wait for a tow truck. Ultimately, the brakes, the transfer case, and the rear differental needs replaced.

I’ve got the dreaded service 4wd light coming on which means my 4wd system is not working. It’s also known as the C14A7-97 DTC. I bought a 4wd vehicle to have 4wd not front wheel drive. I drive approx 130 miles a day in rain, snow, ice, mud, etc so I need a vehicle that I know will get me to my destinations. I ask dealers about my problem and they are like oh another ptu issue. There’s many jeeps with the same problem. That makes a person feel better. Parts are back ordered but also my 2020 doesn’t fall into recall even though it’s the same issue as the prior jeep Cherokee years. Apparently this is a very well common problem but they refuse to fix them. Shouldn’t have to be worrying about these kinds of problems when the vehicle don’t even have 50k mileage yet. I’ve read on many different forums to report about this issue to you. Thanks