2020 Jeep Cherokee

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle the warning message "Service Four Wheel Drive" and "Four Wheel Drive Unavailable" had displayed. Also, while operating the vehicle the parking brake had malfunctioned. The cause of the fialure was not determined. The manufacturer and local dealer were notified and informed that the VIN was not included in the NHTSA Campaign Number: 26V290000(POWER TRAIN ). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 82,000.

The contact owns a 2020 Jeep Cherokee. The contact stated that the parking brake engaged independently while idling at a stoplight. The contact activated the hazard lights, shifted to park, turned off and restarted the vehicle, then reversed to unlock the parking brake to shift to drive to continue driving. The message "Parking Brake Engaged" was displayed with an audible chime, and the light indicating that the parking brake was activated was illuminated. The failure occurred intermittently. The vehicle was diagnosed by a certified mechanic, and determined that the Engine Control Module (ECM) needed to be replaced. The ECM was replaced; however, the ECM could not be aligned with the vehicle and referred the contact to the dealer for assistance. The vehicle was towed to the dealer, and another ECM was ordered; however, the ECM could not be aligned or programmed. The dealer diagnosed that the shifting console needed to be replaced. The vehicle was repaired. Approximately one month after having the vehicle repaired, the failure reoccurred. The vehicle was returned to the dealer; however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 87,000. The VIN was unavailable.

The contact owns a 2020 Jeep Cherokee. The contact stated while attempting to drive from a complete stop, the parking brake engaged unintendedly, causing the vehicle to stop abruptly, almost causing the contact to hit her head against the steering wheel. The contact stated that the failure nearly caused the vehicle to be rear-ended. There was no warning light illuminated. The contact stated that the failure had been recurring increasingly. The dealer was notified of the failure and informed the contact that the vehicle could only be repaired free of charge if it was covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.