2020 Jeep Cherokee

The PTU failed on a well maintained 2020 Jeep Cherokee Limited. The SVC 4WD warning light came on my vehicle and the 4x4 system is not working. I took the vehicle to a Jeep dealership. The Jeep dealership looked at the issue and said I needed a new battery, which I paid a lot of money for then to install. They said the light would eventually go out. It did not. I had to bring it back and then they performed a diagnostic and inspection of the vehicle and determined that the vehicle has a bad PTU. This is a leased vehicle and I have been having to rent cars for the past month while we wait for a part for over a month. The dealership told me I could drive the car without a problem but it is such a terrible sound that I do not feel it is safe.

In August 2022, My 2020 Jeep Cherokee 4x4 Limited started having jerking issues when excellerating. I also kept hearing a whistling sound that appears to come from the front passenger door. In addition, the entire navigation system would power off, at any time, for no reason. I would have to physically turn it back on. One week later while running errands in Palm Coast Florida my 2020 Jeep would not start for approximately 20 minutes and the SVC 4Wheel Drive warning light was illuminated. While on the phone with road side assistance the jeep started. I was instructed to drive home and a tow company would be contacted. Driving home I realized that I had no operating lights, turn signals, and all th Jeep electrical components were out. I drove for 15 minutes to my home in complete fear for myself and other motorist. In August 2022, My Jeep was towed to Atlantic Dodge-Chrysler Jeep dealership located at 2330 US-1 South, St. Augustine Florida 32086 (904) 797-4383. I was initially told my issues were caused by a dead battery cell. The dealership replaced my battery but the SVC 4Wheel indicator was still illuminated. I was instructed by the dealership service department to drive 2 hours and rest the vehicle for 24 hours. The SVC 4Wheel indicator did not reset. I was informed by the dealership that a PTU unit needs to be replaced. I keep my vehicle routinely dealership maintained, so I researched the causes for PTU failure in 2020 Jeeps. I found that there has been a history of PTU failures with my vehicle type, to include the backup view delay. My vehicle has not been recalled for the rear backup view and it is still malfunctioning. If there is a recall on PTU units and rear Backup viewing, please send me the information to schedule a recall repair.

I will try to answer each question: The electronic emergency brake engaged on its own at a stop light, then later while driving on the highway. Could have easily been re-ended and lost control on freeway causing extreme damage. It was a night, and driving alone. Called dealership, they said to bring it in or tow it but wouldn't be able to get to it until Oct. 20th and then if a part needed to be ordered it would be longer. I then took it to our mechanic, who said it was the electronic brake module and most likely was caused by water leak. They showed me complaint article with complaints of same thing. I notified my insurance company of same. The warning lights only came when it happened last night. 10/04/22. They are not currently on, and I only drove it to the mechanic shop where they diagnosed the problem.

The contact owns a 2020 Jeep Cherokee. The contact stated while driving approximately 45 MPH, the vehicle inadvertently stopped. There was a temporary message of no bus, then the instrument panel went blank. The contact waited 10-15 minutes to press the Auto START/STOP button for the vehicle to restart. The vehicle was driven to the local dealer who diagnosed a failure with body control module (BCM). The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 73,000.

The contact owns a 2020 Jeep Cherokee. The contact stated while at a complete stop at a stop light, the brake pedal was depressed and the vehicle shut off and lost electrical power. There were no warning lights illuminated. The contact was able to restart the vehicle and continued driving. However, the failure reoccurred several times. The vehicle was taken to the dealer where an unknown repair was completed; however, the failure recurred while driving and the brake warning light illuminated. The manufacturer was notified of the failure and informed the contact that they would follow up with him. The contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The failure mileage was approximately 8,000.

Climate Control system freezes and will not turn on or will stop working while driving. Windows fog up with no way to defrost and cause low to no visibility while driving. No warning lights appear before this situation occurs. Car was in the shop at Spartanburg Chrysler, Jeep, Dodge in SC for a month just a few weeks after purchasing the vehicle. The problem first occurred when the vehicle had about 5,000 miles on it. Within 6-8 months the problem is happening again.

The first time- driving and the ‘D’ button on the shifter started blinking and got stuck in Drive, excellerated, couldn’t stop. Shut car off! Rest after 15 mins and scheduled repair/check. Shifter box-assembly was replaced and found to be the problem. 2nd time- got stuck in reverse and wouldn’t move. Took it to the dealer, scheduled repair/check, told to keep driving it. 3rd time- check engine light came on, stopped at dealer, told to keep prior appointment and not to clear it. Never checked it. 4th time- driving at speed of 65, car shut off, no power but had brakes. Towed to dealer car still not able to start. Currently at the dealer.

JEEP IS ALWAYS IN MOTION WHEN ISSUE HAPPENS RADIO FREEZES UP LOOSE ALL CLIMATE NO HEAT DEFROST THEY ARE TELLING ME THAT NOT HAVING HEAT OR DEFROST IS NOT A SAFETY CONCERN LIVING IN THE STATE OF WISCONSIN WITH 30 BELOW WEATHER. THIS IN MOST CASES HAPPENS 2 TO 3 TIMES IN A ROW WHEN IT DOES IT IN TOTAL WITH OUT HEAT OR DEFROST FOR 5 TO 10 MINUTES IT HAS BEEN TO THE DEALER SEVERAL TIME AND THEY CAN'T FIX IT STARTED IN LATE OCT OF 2020 AND IS STILL A ISSUE

IN THE AM, THE MONITOR WENT OUT AND CAME ON AT A LATER TIME THAT DAY; WHEN DRIVING AT 70 MILES PER HOUR THE FRONT END WAS VIBRATING; AND WHEN RETURNING HOME, WITHIN THREE SECONDS I LOST STEERING, IT ENGAGED, WENT OUT AND ENGAGED AGAIN. I PARKED THE JEEP, HAD IT TOWED TO THE DEALERSHIP TWO DAYS LATER. WENT THRU ARBITRATION AND LOST.