2019 Jeep Cherokee

When the fuel saving auto off feature is engaged, this vehicle has stalled, locked, and/or shut down completely in traffic several times. I have almost been hit several times and this is very frightening. I took the car to the dealership several times and they said nothing was wrong. I disengage that auto off feature every single time and have every since I realized that the auto off was the causing factor. This usually happened during braking or resuming from slowing down. I read today that this was a factor in 2022 Hemi models and it is the same type of thing that I experienced with this 2019 non-Hemi. I realize that the car is old and this is something that began happening back when the car was about a year old. I am glad to know that it's not just me but please understand that it's related to older cars as well.

At random times the radio will start changing stations on its own and it will also dial phone numbers. Most recently it dialed 911 while grandkids were in the car. It will also turn the heat or AC on and off, changes temperature settings, sometimes it turns on the backup camera. everything that is on the Uconnect control panel is affected. The only way to get it to stop is to shut the Uconnect radio system off. This is a safety distraction when it starts these problems. From the research I have done other vehicles with this same radio Uconnect system have safety recalls issued, it needs to be extended to all vehicles with this system.

The 8.4 UConnect radio screen in my vehicle is delaminating. This is causing the radio to have phantom touches where the radio will cycle through different screens, make phone calls on its own, change the HVAC, among other issues, while the car is operating. I did have the vehicle looked at by a dealership, who immediately saw the screen and told me with this model of U connect screen the delamination is a known issue. The manufacturer has not looked at the vehicle, but does acknowledge this issue and accepts that this is an issue across multiple vehicle lines they own.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The START/STOP System warning light was illuminated. The contact parked and restarted the vehicle to correct the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact's daughter owns a 2019 Jeep Cherokee. The contact stated while driving on several occasions at various speeds, the vehicle stalled. The vehicle was taken to an independent mechanic where it was diagnosed that the high air flow vacuum was leaking, and a smoke test was needed. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed that the battery needed to be replaced, and an oil consumption test needed to be performed. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 18V739000 (Power Train). The manufacturer was notified of the failure. The failure mileage was 79,504.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 15 MPH, the vehicle was vibrating and running rough before the vehicle lost motive power and stalled. The contact stated there was no warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the valve stem keepers had failed, and the valve fell into the cylinder. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 18V344000 (Engine and Engine Cooling). The failure mileage was approximately 71,000.

Earlier this month, July, 2024 my car experienced a crash or malfunction of the electrical cluster which has caused all systems like (nav, radio, phone, climate) to not work and automatically turn on and off and switch between apps. Of immediate concern is my car keeps calling 911 after stating the SOS call was unsuccessful. The instrument panel cluster is non operational as stated in the recall. There was a recall for this exact problem stating only 52 Jeep Cherokees were impacted; mine is excluded. The Safety Recall is UC4/NHTSA 18V-917 Instrument Panel Cluster. I believe there is too much of a coincidence between my issue and the exact reason for the recall. I cannot get the company to simply let me talk with someone with knowledge of the recall. Ultimately, I want Chrysler to accept my recall per their own communication around the problem.

The engine shut down on the highway going 70 mph. There were no warning signs or lights. The dealership confirmed that it was a defect in the engine. The car only has 59000 miles.on it and 6 weeks out of warranty. We put a claim into Chrysler and they approved, it's been 3 months since this happened. I am currently still waiting to get my car back. As of this week, the dealership is currently replacing the engine.