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When problems were reported
Mileage at the reported incident
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What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Equipment. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
0 crash reports1 fire reports0 injury reports
What owners actually said
1 reports
Mileage unknown · May 9, 2022
Electrical SystemEquipmentFire
We have a brand new 2021 Jayco Melbourne that we've had for almost a year. We just took a trip and opened our bins underneath to find that in transit something shifted and TURNED THE LIGHT ON IN THE BIN and it burned the plastic cover of the light AND it burned a plastic tarp! Had it been touching something else, our entire un…
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We have a brand new 2021 Jayco Melbourne that we've had for almost a year. We just took a trip and opened our bins underneath to find that in transit something shifted and TURNED THE LIGHT ON IN THE BIN and it burned the plastic cover of the light AND it burned a plastic tarp! Had it been touching something else, our entire unit could have gone up in flames! It seems that the bin that is directly UNDER THE BED accessible from OUTSIDE the RV has THREE LIGHT SWITCHES on the INSIDE WALLS of that bin. There is NO COVER over that switches. The bulbs in those lights are old style lights that get extremely hot. When things move during transit they can bump those switches and TURN THEM ON. THERE IS NO WAY TO KNOW THE LIGHT IS ON. (In my Fleetwood the Cago bin light switch was INSIDE THE RV and an indicator told you when it was on). Not so in this Jayco. So the light can get bumped on, you don't know it's on and it starts a fire! It melted and burned the cover over the light and it burned a tarp. Luckily the tarp mostly melted and never caught fire or we would have all DIED! THIS IS A SERIOUS SAFETY HAZARD. They either need to replace ALL these bulbs with LEDs that don't get hot OR put a COVER over that switch so that it cannot be accidentally turned on when contents in the bin shift during driving. I HAVE NEVER SEEN ANYTHING ON AN RV THIS UNSAFE!
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Entegra Launch, Qwest, Jayco Melbourne, and Melbourne Prestige motorhomes. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Consequence & remedy
Consequence: A wiring harness that overheats increases the risk of a fire.
Remedy: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace the fuse and wiring harness, free of charge. Owner notification letters are expected to be mailed August 18, 2023. Owners may contact Jayco customer service at 1-800-283-8267.
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Entegra Launch, Qwest, Jayco Melbourne, and Melbourne Prestige motorhomes. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Consequence: A wiring harness that overheats increases the risk of a fire.
Remedy: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace the fuse and wiring harness, free of charge. Owner notification letters are expected to be mailed August 18, 2023. Owners may contact Jayco customer service at 1-800-283-8267.
Electrical System:wiring:fuses And Circuit Breakers
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Entegra Launch, Qwest, Jayco Melbourne, and Melbourne Prestige motorhomes. The heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheat.
Consequence: A wiring harness that overheats increases the risk of a fire.
Remedy: Owners are advised to only operate the HVAC front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace the fuse and wiring harness, free of charge. Owner notification letters are expected to be mailed August 18, 2023. Owners may contact Jayco customer service at 1-800-283-8267.
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Melbourne and Melbourne Prestige motorhomes. The instrument cluster may fail to display any information when the vehicle is started.
Consequence & remedy
Consequence: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy: Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed June 15, 2023. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is Daimler 23V-204.
Jayco, Inc. (Jayco) is recalling certain 2019-2023 Entegra Launch, Launch LE, Qwest, Jayco Melbourne, Melbourne Prestige, Terrain, and Terrain LE motorhomes. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway.
Consequence & remedy
Consequence: Vehicle rollaway increases the risk of a crash.
Remedy: Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed March 8, 2023. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is MB 22V-796.
Jayco, Inc. (Jayco) is recalling certain 2021-2022 Entegra Qwest, Jayco Melbourne, and Melbourne Prestige motorhomes. The shim on the torsion bar was incorrectly installed between the nut and the torsion bar, rather than between the ball stud and the torsion bar.
Consequence & remedy
Consequence: An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.
Remedy: Dealers will replace the torsion bar linkage and correct the position of the shim, free of charge. Owner notification letters were mailed September 29, 2022. Owners may contact Jayco customer service at 1-800-283-8267. Jayco's number for this recall is MB 22V-131.
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Jayco Melbourne, Melbourne Prestige and Entegra Qwest motorhomes built on Sprinter chassis and equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence & remedy
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy unexpectedly or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: Jayco will notify owners, and Mercedes-Benz Sprinter dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall began August 21, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Additional source detail variants (3)
Seats
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Jayco Melbourne, Melbourne Prestige and Entegra Qwest motorhomes built on Sprinter chassis and equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy unexpectedly or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: Jayco will notify owners, and Mercedes-Benz Sprinter dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall began August 21, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Air Bags
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Jayco Melbourne, Melbourne Prestige and Entegra Qwest motorhomes built on Sprinter chassis and equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy unexpectedly or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: Jayco will notify owners, and Mercedes-Benz Sprinter dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall began August 21, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Electrical System:wiring
Jayco, Inc. (Jayco) is recalling certain 2020-2021 Jayco Melbourne, Melbourne Prestige and Entegra Qwest motorhomes built on Sprinter chassis and equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence: If the wiring harness is damaged, the side air bag within the seat may deploy unexpectedly or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Remedy: Jayco will notify owners, and Mercedes-Benz Sprinter dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall began August 21, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Qwest and Jayco Melbourne and Melbourne Prestige motorhomes built on Mercedes-Benz Sprinter chassis. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
Consequence & remedy
Consequence: Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy: Jayco will notify owners, and Mercedes Sprinter dealers will inspect and replace the brake hoses, and the fender liners will be modified, free of charge. The recall began July 14, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Additional source detail variants (2)
Structure:frame And Members:underbody Shields
Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Qwest and Jayco Melbourne and Melbourne Prestige motorhomes built on Mercedes-Benz Sprinter chassis. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
Consequence: Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy: Jayco will notify owners, and Mercedes Sprinter dealers will inspect and replace the brake hoses, and the fender liners will be modified, free of charge. The recall began July 14, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Service Brakes, Air:supply:hoses, Lines/piping, And Fittings
Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Qwest and Jayco Melbourne and Melbourne Prestige motorhomes built on Mercedes-Benz Sprinter chassis. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.
Consequence: Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy: Jayco will notify owners, and Mercedes Sprinter dealers will inspect and replace the brake hoses, and the fender liners will be modified, free of charge. The recall began July 14, 2020. Owners may contact Jayco customer service at 1-800-517-9137.
Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.
Consequence & remedy
Consequence: If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Remedy: Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2021 Jayco Melbourne Prestige Problems, Complaints & Recalls | Skip That Year
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