2021 Jayco Travel Trailer Jay Flight

The contact owns a 2021 Jayco Jay Flight. The contact stated that while utilizing the RV for recreational purposes, the contact became aware that the propane stove, furnace, and water heater were no longer functioning. No warning lights were illuminated. The RV was taken to an independent mechanic, who diagnosed a failure with the propane regulator. The contact was also made aware that the refrigerator would only run on electricity. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V685000 (Equipment); the VIN was included, but parts were not available at the time. The contact later received notification that the remedy was available, prompting the contact to attempt to schedule the repair but the contact was unable to locate a service center. The manufacturer was notified of the failure, a case was opened, and the contact was later informed that records showed that the RV had already been repaired. The contact adamantly disputed the RV recall records; stating that the RV had never been taken into a service center for the repair as stated by the manufacturer. The failure mileage was unknown.

The contact's wife owns a 2021 Jayco Jay Flight RV. The contact stated that he had experienced several failures with the trailer. The contact stated that upon delivery of the trailer, the refrigerator would freeze at bottom and defrost at the top. The contact also stated that the stove top would ignite nearly six inches high and could not be adjusted. The contact then received notification of NHTSA Campaign Number: 21V685000 (Equipment) which he linked to the failure. The contact was sent the part to repair the trailer himself; however, due to health challenges, the contact was unable to replace the part. The dealer and the manufacturer were notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown.