Jayco pinnacle 37mdqs, frame crack issues. Contacted Jayco while still under the 3-year structural warranty. Jayco stated, there was nothing they could do and sorry for the problem. Lippert frames are the issue and trailer is parked until it’s able to be fixed. Insurance won’t cover it due to being a known issue with frame mfr.
2020 Jayco Fifth Wheel Pinnacle
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
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Owner complaints by model year
Compare all Pinnacle years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 0 of 5 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Structure. Review the 4 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Suspension. Review the 1 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
4 reportsFrame failure on my Jayco Pinnacle 36 5th wheel RV is the issue. The frame welds have cracked where the front overhangs and the pin box attaches to the truck pulling the 5th wheel thus causing outer cracking of the exterior fiberglass. The steel used in the frame does not stand up to the flexing as a result of moving down the hi…
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Frame failure on my Jayco Pinnacle 36 5th wheel RV is the issue. The frame welds have cracked where the front overhangs and the pin box attaches to the truck pulling the 5th wheel thus causing outer cracking of the exterior fiberglass. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. An investigation needs to be opened into this problem as the frames need to last more than a few years on a RV that is traveling down the roads and highways at a high rate of speed which could result in the RV becoming a safety hazard causing catastrophic injuries to the public. Manufacturers must take responsibility for their defective product and be held accountable to fixing what they know was wrong at the time of manufacturing. The consumer is the fall guy for the sale of poorly designed and engineered RV's. A lemon law should be enforced for RVs that fall into this category.
The body is cracking and we are concerned that it is being caused by a frame problem. We contacted Jayco when we noticed the crack and they basically told us that sorry for the crack but you are out of warranty and we can’t help you. They are 100% aware of these issues and should be fixed at their expense regardless of warranty.…
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The body is cracking and we are concerned that it is being caused by a frame problem. We contacted Jayco when we noticed the crack and they basically told us that sorry for the crack but you are out of warranty and we can’t help you. They are 100% aware of these issues and should be fixed at their expense regardless of warranty.
The frame failure on this Jayco Pinnacle 36 ssws 5th wheel RV is an issue across all company product lines where Grand Design is the most talked about on You Tube. Essentially, the frame welds crack and/or the frame itself cracks usually on the front overhang where the pin box attaches to the truck pulling the 5th wheel causing …
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The frame failure on this Jayco Pinnacle 36 ssws 5th wheel RV is an issue across all company product lines where Grand Design is the most talked about on You Tube. Essentially, the frame welds crack and/or the frame itself cracks usually on the front overhang where the pin box attaches to the truck pulling the 5th wheel causing outer cracking of the exterior fiberglass. The frames are usually manufactured by Lippert. The steel used in the frame does not stand up to the flexing as a result of moving down the highway. I would like to see an investigation into this problem as the frames need to last more than two years on an item that costs over $100,000. Dealers don't take responsibility, manufactures don't take responsibility nor do the extended warrantee's take responsibility. The consumer is the fall guy for the sale of poorly designed and engineered RV's. I would like to see stress testing or something similar. A lemon law would be nice. The pics added only show the tell tale signs of the flexing. My unit will be fixed in Sept 24; a 10 month wait, which tells you of the seriousness of the issue. I will up load pics after the repair shop takes the unit apart and fixes it. (The trim separates from the siding initially) It's difficult to see in the pics.
Official recalls
221V425000 · Equipment:recreational Vehicle/trailer:lpg Systems
Jun 4, 2021
Jayco, Inc. (Jayco) is recalling certain 2017-2018 Jayco Designer, 2017-2021 Eagle HT, Eagle, Jay Feather, Jay Flight SLX, Jay Flight, North Point, Octane Superlite, Pinnacle, White Hawk, 2017-2020 Eagle HT, 2018-2021 Jay Flight Bungalow, 2017-2019 Octane, and 2019-2020 Eagle HTX travel trailers and fifth wheels equipped with a Winntec model 6020 two-stage propane regulator. The regulator may fail, causing an increase in propane pressure.
Consequence & remedy
Consequence: Increased propane pressure can enlarge the flames in gas appliances, increasing the risk of a fire.
Remedy: Dealers will replace the regulator and test the propane system for leaks, free of charge. Owner notification letters were mailed August 3, 2021. Owners may contact Jayco customer service at 1-800-283-8267.
20V336000 · Visibility:glass, Side/rear
Jun 9, 2020
Jayco, Inc. (Jayco) is recalling certain 2020 Towable Eagle, Eagle HT, JayFlight, NorthPoint, Octane, Pinnacle, Seismic, and Talon recreational vehicles. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.
Consequence & remedy
Consequence: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
Remedy: Jayco will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began June 15, 2020. Owners may contact Jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901508.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.
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