2019 Jaguar E-PACE

My 2019 Jaguar E-PACE is showing code P26CB related to coolant pump performance. The vehicle is experiencing the same coolant/water pump failure symptoms reported in similar Jaguar vehicles, but my VIN was excluded from coverage. This issue creates risk of overheating, engine damage, and possible loss of power while driving. I believe additional affected VINs may not have been included because my vehicle is now showing the same known failure symptoms despite not being covered.

Description of Incident: While driving on the highway, my 2019 Jaguar E-PACE suddenly and without warning lost power, putting myself and others at serious risk. The vehicle went into limp mode with no prior indication of any issues. Once the failure occurred, a warning message appeared on the dashboard stating “Gearbox Fault,” and the transmission temperature began to rise rapidly. This failure occurred during active highway travel, with no safe shoulder or emergency lane available due to nearby construction. I was nearly rear-ended as I attempted to safely navigate off the road. This incident could have resulted in a serious accident. The issue has been confirmed and reproduced by a certified Jaguar dealership, which has inspected the vehicle and verified the problem. The vehicle displayed no warning lamps or messages prior to the failure. The safety risk this defect poses is extremely concerning, and I am requesting a full investigation into this matter. Component(s) Involved: Transmission / Gearbox System Available for Inspection: Yes, vehicle is available upon request Confirmed by Dealer: Yes Inspected by: Jaguar Dealership Warning Lamps/Symptoms Prior to Failure: None

MY DAUGHTER DRIVES THIS CAR, SHE IS EXPERIENCING AN ABRUPT LOUD SCREECHING SOUND INSIDE THE CAB WHICH CAUSES HER TO TO LOSE FOCUS ON THE ROAD, WHICH IS VERY CONCERNING. THE SERVICE DEPARTMENT CAN'T IDENTIFY THE ISSUE AND DOESN'T WANT TO HAVE ANYTHING TO DO WITH IT. HAS ANYONE ELSE COMPLAIN ABOUT THIS BEFORE? IT HAPPENED ON THE HIGHWAY WHILE DRIVING.

AT RANDOM INTERVALS, THE ENGINE FAN GO INTO A 'ROAR' AT 100% RPM AND NOT STOP UNTIL THE CAR IS SHUT OFF. THIS OCCURS REGARDLESS OF THE OUTSIDE TEMPERATURE (SUMMER AT 90F, WINTER AT 30F AKA JUST NOW). THE FAN NOISE IS NOT PROPORTIONAL TO THE ENGINE RPM AND REMAINS CONSTANT ONCE IT STARTS. THE CAR CAN BE SHUT OFF COMPLETELY AND IMMEDIATELY STARTED AND THE FAN WILL BE RESET AND SILENT, SOMETIMES FOR THE REST OF THE DAY. THE JET-ENGINE SOUND FROM THE FAN IS NOT FIXED BY TURNING THE CAR OFF AND ON, JUST RESET TO THE NEXT DAILY OCCURRENCE. OUR 9 MONTH OLD E-PACE WILL DO THIS AT LEAST ONCE A DAY IF NOT MORE.