2017 Infiniti Q50

The contact owns a 2017 Infiniti Q50. The contact stated while driving at various speeds, the vehicle would shudder while the brake pedal was depressed. The contact stated no warning lights was illuminated. The vehicle was not taken to a local mechanic to be inspected. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.

The contact owns a 2017 Infiniti Q50. The contact stated that while his son was driving at approximately 45 mph, the vehicle shut off without warning. Due to the failure, his son lost complete control of the vehicle and drove into a ditch. The air bags did not deploy. The contact's son was not injured as a result of the accident and did not seek medical treatment. The police were not called to the scene and a report was not filed. Due to the failure, the vehicle was towed from the scene to an independent auto repair shop. The contact was informed by the auto repair shop the serpentine belt had shredded inside the engine which caused the failure. They also informed him that there was a service bulletin on the vehicle in relation to the failure. The contact's son reached out to the manufacturer where they both agreed to an unknown settlement. The vehicle had been repaired. The failure mileage was 28,097.

SINCE MARCH OF 2020 I HAVE HAD ISSUES WITH THE DISPLAY SCREEN AND THE GPS SYSTEM. THESE PROBLEMS ARE ONGOING AND THE DEALER CANNOT REPAIR THE ELECTRICAL ISSUES. I HAVE ELEVATED THIS COMPLAINT TO INFINITY CUSTOMER AFFAIRS AND WAS ISSUED CASE# 43115404 TODAY. I HAVE TAKEN ATTEMPTED TO HAVE MY INFINITY DEALER FIX THE PROBLEM FOR ALMOST A YEAR AND THEY HAVE BEEN UNABLE TO REPAIR THE TWO ISSUES.THIS PROBLEM APPEARS TO BE GETTING WORSE AS THE FREQUENCY OF THE PROBLEMS IS OCURRING MORE OFTEN NOW.THE DEALER CONTACTED THE CORPORATE TECH ASSISTANCE DEPARTMENT WAS WAS DISAPPOINTED BY THE LACK OF SUPPORT AND THE REFUSAL TO APPROVE ANY REPAIRS. THESE ELECTRICAL PROBLEMS ONLY OCCUR WHILE THE VEHICLE IS BEING DRIVEN.

I PROCEEDED FROM A STOP SIGN AND ONCE I MADE IT TO MY DESTINATION WHICH WAS LESS THAN A 1/4 MILE THE CAR STARTED SPUTTERING ONCE I PULLED IN THE YARD. THE CHECK ENGINE LIGHT CAME ON, SO I LEFT TO GO BACK TO MY HOUSE AND IT STARTED ACTING FINE. I COULD SMELL FULL IN THE CABIN. I WAS COMING HOME ONE NIGHT AND IT DID THE SAME THING EXCEPT THE ENGINE LIGHT DIDN'T COME ON. THIS IS THE SECOND Q50 THAT HAS DONE THIS. THE DEALERSHIP HAD TO COME GET THE FIRST ONE BECAUSE IT WOULDN'T CRANK.

WHEN STARTING UP FROM BEING PARKED THE WHEELS STEER THE CAR TO THE RIGHT WHILE I HAVE TO PULL THE STEERING WHEEL TO THE LEFT TO KEEP THE CAR DRIVING STRAIGHT. THE MOMENT I REMOVE THE PRESSURE FROM PULLING THE WHEEL LEFT THE CAR TAKES AN IMMEDIATE RIGHT TURN. THIS IS NOT A FRONT END ALIGNMENT ISSUE AS THE PROBLEM WILL CORRECT ITSELF. IT HAS TAKEN AS SHORT AS A COUPLE OF MILES OR AS LONG AS A FEW SHORT TRIPS FOR IT TO CORRECT ITSELF. IT HAS HAPPENED FIRST THING IN THE MORNING, IN THE AFTERNOON AND EVENING. THIS SAFETY ISSUE STARTED WHEN THE OUTSIDE TEMPERATURE WAS STILL WARM. WHEN THE STEERING DOES CORRECT ITSELF I CAN FEEL THE STEERING WHEEL BEING PULLED TO THE RIGHT AND THEN THE CAR DRIVES STRAIGHT AGAIN WITHOUT ME APPLYING PULLING PRESSURE ONE WAY OR THE OTHER.

TL* THE CONTACT OWNS A 2017 INFINITI Q50. THE CONTACT STATED THAT THE VEHICLE PULLED TO THE RIGHT WHILE DRIVING. ADDITIONALLY, THE VEHICLE SHOOK ABNORMALLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO MIKE WARD INFINITI (1800 LUCENT CT, HIGHLANDS RANCH, CO 80129, (303) 350-4300) AND THE CONTACT WAS INFORMED THAT THE REAR ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS CONCERNED THAT THE CONTROL ARMS ALSO NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 35,000.

CAMSHAFT POS SENSOR WENT OUT DURING DRIVING. CAR LOST POWER AND JERKED. HAD CAR LOOKED AT BY INDEPENDENT SERVICE STATION AND HEARD KNOCKING. BROUGHT CAR TO DEALERSHIP AND WAS DETERMINED TO HAVE A BLOWN ENGINE. WAS SPECIFICALLY TOLD THAT THE TURBOS WERE 'EATING' THE OIL AND NOT ALLOWING OIL TO FLOW TO LOWER END OF MOTOR. WHICH CAUSED FAILURE TO MAIN BEARING IN CYLINDER 3. CAR NEEDS A NEW ENGINE. SERVICE DEPARTMENT HAS SEEN THIS BEFORE WITH SAME YEAR MAKE AND MODEL OF VEHICLE

THIS CAR SOME WITH AN INTERNAL REAR VIEW MIRROR THAT IS SUPPOSED TO AUTO DIM (NO FLIP LEVER) MIRROR DOES NOT AUTO DIM. LIGHTS OF CARS BEHIND ME ARE FULL STRENGTH WHEN VIEWED THROUGH THE MIRROR I HAVE HAD THE CAR TO THE DEALER THREE TIMES FOR THIS AND I HAVE WORKED WITH INFINITI CONSUMER AFFAIRS. THEY TOLD ME THAT THIS IS HOW THE MIRROR WORKS. IT IS VERY UNSAFE I HAVE TO TILT THE MIRROR UP AT NIGHT AND AM UNABLE TO USE IT TO SEE ANYTHING BEHIND ME WHILE DRIVING.