2016 Hyundai Tucson

10/12/16: BROUGHT IN FOR RECALL OF DCT AFTER CALLING TO SCHEDULE A SERVICE TO ADDRESS THE TRANSMISSION NOT ACCELERATING PROPERLY AND HESITATING TO CHANGE GEARS. 12/29/16. RETURNED FOR SAME ISSUE WITH TRANSMISSION. SERVICE PERFORMED A 2ND RECALL ON AN UPGRADE TO TRANSMISSION FOR SAME ISSUE. 2/23/17 RETURNED AGAIN FOR SAME ISSUE. NO MAINTENANCE PERFORMED. STATED THAT ALL WAS FUNCTIONING PROPERLY AND THAT IS HOW A DCT SHOULD RESPOND. 4/25/17. RETURNED AGAIN FOR SAME ISSUE. STATED NO PROBLEMS EXISTS. ENGINEER WAS GOING TO BE CONTACTED TO PERFORM TEST DRIVE AND FURTHER INVESTIGATE ISSUES. ENGINEER CONTACTED AND REFUSED TO COME AND PERFORM TEST DRIVE. 4/26/17: CONTACTED HYUNDAI CONSUMER AFFAIRS (COMPLAIN #10185159). CASE MANAGER ASSIGNED. STATED I WOULD HEAR WITHIN 3-5 DAYS. NEVER HEARD. 4/28/17: AFTER SPEAKING WITH AN ATTORNEY, SENT A CERTIFIED LETTER TO HYUNDAI 112 RE: VEHICLE AND WANTING TO TERMINATE LEASE B/C THEY CAN'T FULFILL SAFETY AND REPAIRS. (HEARD BACK FROM FRAN IN SERVICE...NO RECOURSE OFFERED) 5/4/17: CONTACTED CONSUMER AFFAIRS FOR A 2ND TIME. NO RESULTS. LEFT MESSAGE FOR CASE MANAGER AND HER MANAGER. 5/4/17: SPOKE TO FRAN (112 HYUNDAI) WAITING TO HEAR OF APPOINTMENT WITH ENGINEER. 5/10/17: CONTACTED BY CLAIMS TO SCHEDULE AN APPOINTMENT ON 5/18 WITH ENGINEER AND REGIONAL MANAGER. 5/18/17: PRIOR TO TEST DRIVE, ENGINEER CLAIMED THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT THE TRANSMISSION WAS DESIGNED TO PERFORM AS IT WAS. COMPLETED TEST DRIVE WITH ENGINEER WHILE HE PROVIDED TIPS OF HOW TO PROPERLY DRIVE WITH A DCT AND HOW THE VEHICLE WAS DESIGNED WITH THE HESITATION KNOWN. 5/27/17: CONTACTED A PRIVATE TRANSMISSION SPECIALIST REGARDING HESITATION/JERKING OF TRANSMISSION. PROVIDED A TEST DRIVE AND IT WAS AGREED THAT THE TRANSMISSION WAS HESITATING AND JERKING WHEN TRYING TO ACCELERATE WHICH IS NOT NORMAL.

SAME COMPLAINT AS BEFORE THEY CANNOT DUPLICATE AT DEALERSHIP. THERE IS NOT A RECALL ON THIS VIN NUMBER EVEN THOUGH IT WAS MANUFACTURED DURING THE DATES OF THE RECALL I FOUND OUT. I AM SERIOUSLY THINKING ABOUT HIRING A LAWYER BECAUSE I DO NOT WANT A CAR THAT IS NOT SAFE FOR MY GRANDCHILDREN. THIS TIME AGAIN WOULD NOT ACCELERATE WHEN GOING INTO TRAFFIC. IT IS VERY TERRIFYING.

DANGEROUS TRANSMISSION. WHILIE THE CAR WAS IN MOTION GOING DOWN AN ON-RAMP TO GET ONTO THE INTERSTATE I PROCEEDED TO MERGE INTO TRAFFIC ONLY TO FIND OUT THAT I DID NOT HAVE ANY POWER. THE CAR WAS STILL ON BUT THERE WAS NOT ANY ACCELERATION, I KEPT PRESSING AND PRESSING AND NOTHING. SO I PULLED OFF THE ROAD SO A SEMI WOULDN'T RUN OVER ME. I PUT THE CAR IN PARK AND THEN WAITED ABOUT A MINUTE. I WAS ABLE TO GET THE CAR MOVING A LITTLE BIT AT A TIME. ONCE I REACHED 70MPH IT WAS LIKE IT WOULDN'T SHIFT GEARS. SO I DECIDED TO DRIVE IT TO THE DEALERSHIP. WHILE STOPPED AT A STOP LIGHT I PROCEEDED INTO THE INTERSECTION ONLY TO HAVE IT NOT BE ABLE TO MOVE ANYMORE SO I WAS BLOCKING TRAFFIC. I PUT THE CAR IN PARK AND DID A DIAGNOSTIC ONLY TO FIND OUT THERE WERE NO ISSUES. CLEARLY THIS FUNCTION DOES NOT DO IT'S JOB IN REPORTING THE PROBLEM. THE SERVICE MANAGER WAS NOT ABLE TO GET ME AN APPOINTMENT UNTIL 5 DAYS LATER TO LOOK AT IT. ONLY TO FIND OUT THEY COULD NOT REPLICATE THIS ISSUE. I THOUGHT IT WAS IN MY HEAD BECAUSE THIS STARTED WHEN I ONLY HAD THE CAR A MONTH. YOU NEVER KNOW WHEN IT IS GOING TO HAPPEN. ALSO, THE CAR WILL LUNGE AT LOW SPEEDS AND SORT OF BUCK.

THERE ARE SEVERAL PROBLEMS. THE DUAL CLUTCH AN AUTOMATED MANUAL TRANSMISSION ON MY 1.6-LITER TURBO VERSION HESITATES UP TO SEVERAL SECONDS WHEN ACCELERATING, THIS CAN OCCUR WHEN TURNING, ACCELERATING FROM A FULL STOP, MOVING AT A SLOW SPEED 1-5MPH. THE TACHOMETER REVS UP BUT THE CAR STAYS STATIONARY. THIS HAPPENS MULTIPLE TIMES A WEEK. THE SCARIEST TIME WAS WHEN I WAS ATTEMPTING TO MERGE ON THE HIGHWAY AND THE CAR DID NOT ACCELERATE AND CARS HAD TO SWERVE TO AVOID HITTING ME.. ADDITIONALLY IF YOU ARE IN BUMPER TO BUMPER TRAFFIC INCHING ALONG, IT HESITATES TO ACCELERATE AND WHEN IT FINALLY DOES, YOU'RE AFRAID YOU WILL HIT THE CAR IN FRONT OF YOU. I HAVE FOUND WHEN INCHING ALONG 1-5 MPH DURING RUSH HOUR TRAFFIC THAT I MUST LEAVE 1-2 CAR LENGTHS IN FRONT OF ME DUE TO THE LURCHING AND HESITATION. SUPPOSEDLY THE RECALL IN SEPTEMBER 2016 FIXED THIS ISSUE BUT IT DID NOT. WHEN I CONTACTED HYUNDAI MOTOR COMPANY HEADQUARTERS, THEY TOLD ME THE CAR IS WORKING AS DESIGNED. SO THEY DESIGNED IT TO LURCH AND NOT ACCELERATE? DOESN'T SEEM RIGHT TO ME. I HAVE DOCUMENTATION OF MY CONTACTS WITH THE LOCAL DEALER AND CORPORATE, BUT NOT WITH ME TODAY.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM SUDDEN BRAKING, THE VEHICLE HESITATED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE RELATED TO THE TRANSMISSION NEEDED TO BE UPDATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V280000 (POWER TRAIN, ELECTRICAL SYSTEM) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,012.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM SUDDEN BRAKING, THE VEHICLE HESITATED TO RESPOND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SOFTWARE RELATED TO THE TRANSMISSION NEEDED TO BE UPDATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 16V280000 (POWER TRAIN, ELECTRICAL SYSTEM) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,320.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE AT A FOUR WAY STOP, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE FAILURE OCCURRED EVERY DAY WHEN THE VEHICLE WAS DRIVEN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES, BUT COULD NOT REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

DUAL CLUTCH TRANSMISSION RECALL: I HAVE HAD ISSUES WITH MY TUCSON A WEEK AFTER PURCHASE (JULY 2016). IT'S A BRAND NEW VEHICLE. I HAVE HAD PROBLEMS WITH SHIFTING, ACCELERATING, AND HAVE TAKEN MY VEHICLE IN TO BE LOOKED AT SEVERAL TIMES. THE HYUNDAI DEALER IN IOWA SAID THERE'S NOTHING THEY CAN DO. THERE WAS A RECALL ON THE ISSUES I HAVE BEEN HAVING WITH MY VEHICLE BUT NO FIX. IT'S THE DCT (DUAL CLUTCH TRANSMISSION) RECALL; I RECEIVED THIS IN THE MAIL A MONTH OR TWO AFTER PURCHASING MY VEHICLE. THE ONLY SOLUTION THERE IS TO "FIX" THIS EXTREMELY UNSAFE PROBLEM IS AN UPDATE! HYUNDAI SAID THAT I WOULD NEED TO CONTINUE TO BRING IT IN AS LONG AS I'M HAVING THESE ISSUES TO UPDATE. THIS IS A BAND-AID. THERE IS NO PERMANENT FIX AND I FEEL EXTREMELY UNSAFE DRIVING THIS VEHICLE. WHEN MERGING ONTO THE INTERSTATE, I CAN'T ACCELERATE AND HAVE ALMOST BEEN IN MANY ACCIDENTS DUE TO LACK OF POWER AND ACCELERATION FROM THE DCT. THIS HAPPENS NOT ONLY WHEN MERGING ONTO THE INTERSTATE, BUT ALSO IN RURAL AREAS LIKE THE HIGHWAY, MAIN CITY STREETS, AND NEIGHBORHOODS. THIS HAPPENS EVERY DAY FROM A STOP OR WHEN TRYING TO ACCELERATE FROM A SLOW SPEED. I HAVE A FAMILY, AND THE WHOLE REASON FOR THIS PURCHASE WAS BECAUSE OF THE SAFETY FEATURES; THERE IS NOTHING SAFE ABOUT THIS VEHICLE. I WAS SOLD A DEFUNCT CAR AND AM EXTREMELY UPSET THAT HYUNDAI SOLD ME THIS VEHICLE WHEN THERE WAS A RECALL IN THE MAKING. *TR

I AM FILING A COMPLAINT REGARDING THE HYUNDAI TUCSON 2016. I PURCHASED THIS VEHICLE IN MAY 2016. I NOTICE THAT IT OFTEN REVVED UP TO 5000 RPM AT 2-5MILES AND WOULD NOT MOVE THEN SUDDENLY LURCH. THIS HAPPENED FOR MONTHS, I CALLED THE DEALER AND THEY BRUSHED OFF. TWO WEEKS AGO WHILE TRYING TO MERGE ON THE HIGHWAY, I PRESSED THE GAS BUT THE CAR WOULD NOT MOVE ONLY REVVED THEN OUT OF NOWHERE IT LAUNCHED AND ALMOST HIT ANOTHER CAR. THEN TODAY, IT LITERALLY WENT DEAD?DEAD! WHILE DRIVING AT 25 MPH ON FORDHAM RD (A BUSY STREET THE BRONX) THE CAR SLOWLY LOST POWER AND STOPPED FOR 2-3 SECONDS. THEN START UP AGAIN. THIS CAR IS A DEATH TRAP!!! SOME ONE COULD HAVE RUN IN THE BACK OF MY CAR. I HAVE BEEN TO THE DEALER TWICE AND THEY CLAIMED TO FIX THE DCT BUT THAT'S CRAP. HYUNDAI WHO HAS DONE NOTHING AND THEY KNOW THIS VEHICLE IS UNSAFE. I CANT EVEN DRIVE MY 2 YR GODDAUGHTER IN THIS THING. I THINK HYUNDAI IS WAITING FOR SOMEONE TO DIE. THEY NEED TO STOP SELLING THIS CAR IMMEDIATELY AND REFUND EVERYONE'S MONEY. *TR