WHEN TRYING TO GET INTO MY CAR, I UNLOCK MY DOORS. WITH ALL DOORS UNLOCKED I TRY TO ENTER THE DRIVER DOOR FROM THE OUTSIDE. IT TAKES MULTIPLE POOLS ON THE HANDLE FOR THE DRIVE DOOR TO GET THE LATCH INSIDE THE DOOR TO RELEASE AND OPEN THE DOOR. MY DOOR BECOMES STUCK AND I AM UNABLE TO GET INSIDE MY VEHICLE. THIS CAN BE A POTENTIA…
Read full complaint
WHEN TRYING TO GET INTO MY CAR, I UNLOCK MY DOORS. WITH ALL DOORS UNLOCKED I TRY TO ENTER THE DRIVER DOOR FROM THE OUTSIDE. IT TAKES MULTIPLE POOLS ON THE HANDLE FOR THE DRIVE DOOR TO GET THE LATCH INSIDE THE DOOR TO RELEASE AND OPEN THE DOOR. MY DOOR BECOMES STUCK AND I AM UNABLE TO GET INSIDE MY VEHICLE. THIS CAN BE A POTENTIAL SAFETY ISSUE, IN DARK PARKING LOTS, UNSAFE LOCATIONS, PREVENTING ME FROM GETTING IN MY VEHICLE. I TOOK MY VEHICLE TO HYUNDAI DEALER. THEY STATES NOTHING IS WRONG WITH MY DOOR AND IT WORKS FINE. THIS WAS APPROX APR IN 2020. BEGINNING THIS WEEK MY PASSENGER SIDE FRONT DOOR WILL NOW ALSO NOT OPEN FROM THE OUTSIDE, EVEN IF MY DOOR IS UNLOCKED. NO MATTER HOW MANY TIMES I PULL THE HANDLE THE PASSENGER DOOR WONT RELEASE FROM THE OUTSIDE. I HAVE TO OPEN THE DOOR FROM THE INSIDE.
NHTSA ODI #11407877
56,000 miles · Apr 6, 2021
Structure
REAR DRIVERS SIDE DOOR WILL NOT OPEN EVEN WHEN THE DOOR IS UNLOCKED. WILL NOT OPEN FROM OUTSIDE OF THE VEHICLE OR FROM WITHIN THE VEHICLE.
NHTSA ODI #11406791
119,000 miles · Apr 6, 2021
Structure
THE REAR PASSENGER DOOR OF MY 2016 HYUNDAI TUCSON NO LONGER OPENS AT ALL, FROM THE INSIDE OR THE OUTSIDE. AS I HAVE A YOUNG CHILD AND NEPHEWS WHO ARE REGULARLY IN MY CAR IN CAR SEATS, THIS IS A SERIOUS SAFETY CONCERN. APPARENTLY, HYUNDAI IS NOT WILLING TO TAKE RESPONSIBILITY FOR THIS DEFECT, WHICH I HAVE FOUND IS A PROBLEM ACROS…
Read full complaint
THE REAR PASSENGER DOOR OF MY 2016 HYUNDAI TUCSON NO LONGER OPENS AT ALL, FROM THE INSIDE OR THE OUTSIDE. AS I HAVE A YOUNG CHILD AND NEPHEWS WHO ARE REGULARLY IN MY CAR IN CAR SEATS, THIS IS A SERIOUS SAFETY CONCERN. APPARENTLY, HYUNDAI IS NOT WILLING TO TAKE RESPONSIBILITY FOR THIS DEFECT, WHICH I HAVE FOUND IS A PROBLEM ACROSS MANY HYUNDAI YEARS AND MODELS. THE COST OF A DEALERSHIP TO FIX IS UPWARDS OF $1000, WHICH IS PROHIBITIVE AND UNREALISTIC.
NHTSA ODI #11406639
61,000 miles · Apr 5, 2021
Lane DepartureStructure
THREE OF THE FOUR DOORS HAVE DEFECTS WHICH PREVENT THEM FROM OPENING FROM THE OUTSIDE OR INSIDE, WHICH IS A MAJOR SAFETY CONCERN. THE DOOR LOCK ACUATOR IS WHAT NEEDS TO BE REPLACED. THE RIGHT FRONT DOOR WAS REPLACED IN 2018. ONE OF THE BACK DOORS WAS REPLACED IN 2020, AND NOW THE OTHER BACK DOOR WON'T OPEN DUE TO THE SAME ISSUE.…
Read full complaint
THREE OF THE FOUR DOORS HAVE DEFECTS WHICH PREVENT THEM FROM OPENING FROM THE OUTSIDE OR INSIDE, WHICH IS A MAJOR SAFETY CONCERN. THE DOOR LOCK ACUATOR IS WHAT NEEDS TO BE REPLACED. THE RIGHT FRONT DOOR WAS REPLACED IN 2018. ONE OF THE BACK DOORS WAS REPLACED IN 2020, AND NOW THE OTHER BACK DOOR WON'T OPEN DUE TO THE SAME ISSUE. I OFTEN TRANSPORT CHILDREN AND AN ELDERLY GRANDPARENT, ALL OF WHOM SIT IN THE BACK SEAT. IF I HAD BEEN IN AN ACCIDENT, THERE WOULD BE NO WAY TO GET THEM OUT OF THE VEHICLE. ON TOP OF THE FACT THAT THIS IS CLEARLY A MANUFACTURER DEFECT WITH THE VEHICLE, I'M NOW CONCERNED THE DRIVER'S DOOR WILL STOP WORKING SOON, MEANING I CAN'T DRIVE THE VEHICLE AT ALL. I CONTACTED HYUNDAI CUSTOMER SUPPORT SINCE THE VEHICLE IS 1,000 MILES OVER WARRANTY AND THEY SAID THERE IS NOTHING THEY CAN DO (CONVERSATION 4/5/21). FIVE STAR HYUNDAI OF MACON REFUSED TO PUT IN A REQUEST TO OVER-RIDE THE WARRANTY TO GET IT FIXED, SINCE CLEARLY IT IS A MANUFACTURER PROBLEM WITH MY VEHICLE. THE VEHICLE HASN'T BEEN IN ANY ACCIDENTS THAT WOULD HAVE CAUSED THIS ISSUE AND HYUNDAI IS APPARENTLY AWARE OF THE ISSUE, AS IT FREQUENTLY OCCURS WITH TUCSONS AND ELANTRAS (PER CONVERSATION WITH FIVE STAR HYUNDAI), YET REFUSES TO DO ANYTHING ABOUT IT. BECAUSE MY VEHICLE IS NOW AT 61,000 MILES THEY ARE SAYING IT IS NO LONGER THEIR RESPONSIBILITY AND ARE NOT OFFERING TO ASSIST IN ANY WAY. THE BLIND SPOT DETECTOR IS ALSO MALFUNCTIONING, NOT NOTIFYING WHEN A VEHICLE IS NEXT TO MINE AND OCCASIONALLY GOING OFF WHEN THERE IS NO VEHICLE AT ALL. FIVE STAR MACON SAID THIS IS ALSO NOT UNDER WARRANTY ANYMORE AND SAID THEY DON'T KNOW WHY IT WOULD BE A PROBLEM BUT WOULD REQUIRE THEM REMOVING MY BUMPER AND DOING EXTENSIVE DIAGNOSTIC WORK BEFORE THEY'D KNOW HOW TO FIX IT.
NHTSA ODI #11406540
74,000 miles · Apr 3, 2021
StructureUnknown Or Other
DOOR HANDLE WILL NOT OPEN BACK DOOR, AND FRONT DOOR HANDLE DRIVER SIDE MUST BE PULLED MULTIPLE TIMES BEFORE OPENING. REAR DOOR WILL NOT OPEN AT ALL. LATCH MECHANISM NOT WORKING PROPERLY.
NHTSA ODI #11406242
59,800 miles · Apr 2, 2021
Structure
DOOR LOCK ACTUATOR FAILURE. DRIVERS SIDE REAR DOOR WOULD NOT OPEN FROM INSIDE OR OUT. OCCUPANTS COULD BE TRAPPED. 4 MOS OUTSIDE OF 5 YR WARRANTY. 200 MILES REMAINING ON 60,000 MI WARRANTY. $800 REPAIR AT WWW.HYUNDAIOFORANGEPARK.COM/. HYUNDAI MESSAGE BOARD SAY TO EXPECT PASSENGER SIDE TO FAIL SOON AS WELL.
NHTSA ODI #11406118
106,089 miles · Apr 1, 2021
Structure
DRIVER'S REAR DOOR NO LONGER OPENS RELIABLY. THIS SEEMS TO BE THE FIRST STEP TO A COMMON PROBLEM OF THE DOORS BECOMING COMPLETELY INOPERABLE. HYUNDAI SEEMS UNWILLING TO DEAL WITH THE PROBLEM.
NHTSA ODI #11406044
23,000 miles · Apr 1, 2021
Structure
THE DRIVER AND PASSENGER DOORS UNLOCKING MECHANISMS STOP WORKING. THE ELECTRICAL SYSTEM WILL WORK BUT THE MECHANISM INSIDE THE DOOR WILL NOT FUNCTION COMPLETELY AND KEEPS YOU FROM BEING ABLE TO GET INTO YOUR CAR.
NHTSA ODI #11406004
100,000 miles · Mar 29, 2021
Electrical SystemExterior LightingStructure
I HAVE HAD A PROBLEM OPENING UP MY DRIVER SIDE BACK DOOR SENSE SUMMER OF 2020 SO I'VE TAKEN THE BACK DOOR PANEL OFF AND I PULL ON THE WIRE FROM THE INSIDE TO OPEN IT UP. I'VE DEALT WITH THAT JUST FINE IT'S IRRITATING BUT NOW MY PASSENGER SIDE FRONT IS NOT WANTING TO OPEN FROM THE OUTSIDE DO I HAVE TO READ ACROSS AND OPEN UP THE …
Read full complaint
I HAVE HAD A PROBLEM OPENING UP MY DRIVER SIDE BACK DOOR SENSE SUMMER OF 2020 SO I'VE TAKEN THE BACK DOOR PANEL OFF AND I PULL ON THE WIRE FROM THE INSIDE TO OPEN IT UP. I'VE DEALT WITH THAT JUST FINE IT'S IRRITATING BUT NOW MY PASSENGER SIDE FRONT IS NOT WANTING TO OPEN FROM THE OUTSIDE DO I HAVE TO READ ACROSS AND OPEN UP THE DOOR IF ANYBODY IS GOING TO BE ON THE PASSENGER SIDE. NOW THE DRIVER'S SIDE DOOR HAS STARTED DOING IT. SO NOW I'M EXPECTED TO CLIMB IN TRUE THE PASSENGER REAR DOOR AND UP INTO THE FRONT SEAT OR OPEN THE DOOR FROM THE INSIDE AND THEN WALK BACK AROUND MY CAR. THAT IS UNTIL THE BACK PASSENGER DOOR DECIDES TO START DOING THE SAME THING AND THEN I GUESS I'LL HAVE TO CLIMB IN THROUGH THE TRUNK? OR MAYBE THAT'LL BE THE NEXT ONE TO GO? ANOTHER ISSUE THAT HAVE BEEN HAVING A LOT OF TROUBLE WITH IS THE FRONT INTERIOR DOME OR THE CONSOLE THE PASSENGER SIDE LIGHT DOESN'T LIKE TO COME ON MOST OF THE TIME, BUT OCCASIONALLY IT DOES. THE BIGGEST ISSUE IS THE FRONT HEADLIGHTS AND THE BRAKE LIGHTS. SO THE HEADLIGHTS HAVE BEEN NEEDING TO BE REPLACED MORE OFTEN THAN I EVER HEARD OF ANYBODY REPLACING THEM, LESS THAN 6 MONTH SOMETIMES. OTHER TIMES THAT HAD LIKE JUST GOES OUT AND THEN I HAVE TO GET UNDER THE HOOD AND HOPEFULLY GET THE CAP OFF SO THAT I CAN PLAY WITH THE FITTING AND HOPE THAT IT WILL COME BACK ON. BECAUSE I ACTUALLY DO MOST OF MY DRIVING IN THE DARK WHEN IT'S NIGHT TIME SO I KIND OF NEED MY LIGHTS. SOMETIMES THAT DOESN'T WORK BUT THE NEXT MORNING I WILL TURN ON THE VEHICLE THE LIGHT IS WORKING AGAIN?... I'VE BEEN DEALING WITH THAT ISSUE FOR ABOUT A YEAR AS WELL. JUST RECENTLY WITHIN THE LAST FEW MONTHS BEE TAIL LIGHT OR BRAKE LIGHT HAS STARTED DOING THE SAME THING. SPECIFICALLY THE PASSENGER BRAKE LIGHT SO FAR. I COULD SENSE THERE WAS SOME SORT OF ELECTRICAL ISSUE COMING ON BUT WOULDN'T HAVE EXPECTED ALL OF THIS, BACK TO BACK AT THE SAME TIME.
NHTSA ODI #11405289
31,000 miles · Mar 29, 2021
Structure
WHILE RUNNING ERRANDS DRIVER DOOR WOULD NOT OPEN AFTER BEING UNLOCKED WITH REMOTE OR WITH BUTTON ON HANDLE. DRIVER DOOR WOULD ONLY OPEN WHEN OPENED FROM THE INSIDE THROUGH THE PASSENGER SIDE OF THE VEHICLE. VEHICLE WILL UNLOCK BUT DRIVERS DOOR WILL NOT OPEN FROM THE OUTSIDE. THIS SEEMS TO OCCUR WHEN VEHICLE IS STATIONARY AFTER I…
Read full complaint
WHILE RUNNING ERRANDS DRIVER DOOR WOULD NOT OPEN AFTER BEING UNLOCKED WITH REMOTE OR WITH BUTTON ON HANDLE. DRIVER DOOR WOULD ONLY OPEN WHEN OPENED FROM THE INSIDE THROUGH THE PASSENGER SIDE OF THE VEHICLE. VEHICLE WILL UNLOCK BUT DRIVERS DOOR WILL NOT OPEN FROM THE OUTSIDE. THIS SEEMS TO OCCUR WHEN VEHICLE IS STATIONARY AFTER IT HAS BEEN LOCKED.
Hyundai Motor America (Hyundai) recalled certain 2019-2021 Tucson vehicles on September 4, 2020. On December 30, 2020, Hyundai expanded the recall population, and added certain 2016-2018 Tucson vehicles. The Anti-lock Brake Hydraulic Electronic Control Unit (HECU) could corrode internally and cause an electrical short, possibly resulting in an engine compartment fire.
Consequence & remedy
Consequence: An engine compartment fire can increase the risk of injury or crash.
Remedy: Hyundai will notify owners, and dealers will replace the HECU fuse. For 2019-2021 model years, the Electronic Stability Control (ESC) software will also be updated. Recall repairs will be performed free of charge. Owners are advised to park outside and away from structures as a precaution until the recall repair is complete. The recall began November 2, 2020. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 195.
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Tucson vehicles manufactured May 19, 2015, to November 14, 2016, and 2017 Santa Fe vehicles manufactured November 28, 2015, to November 14, 2016. The affected vehicles may be equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result, in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will replace the affected accessory trailer hitch wiring harnesses, free of charge. The recall is expected to begin January 13, 2017. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 153.
Additional source detail variants (2)
Trailer Hitches
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Tucson vehicles manufactured May 19, 2015, to November 14, 2016, and 2017 Santa Fe vehicles manufactured November 28, 2015, to November 14, 2016. The affected vehicles may be equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result, in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Consequence: If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will replace the affected accessory trailer hitch wiring harnesses, free of charge. The recall is expected to begin January 13, 2017. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 153.
Electrical System:wiring
Hyundai Motor America (Hyundai) is recalling certain model year 2016-2017 Tucson vehicles manufactured May 19, 2015, to November 14, 2016, and 2017 Santa Fe vehicles manufactured November 28, 2015, to November 14, 2016. The affected vehicles may be equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result, in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Consequence: If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will replace the affected accessory trailer hitch wiring harnesses, free of charge. The recall is expected to begin January 13, 2017. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 153.
Hyundai Motor Company (Hyundai) is recalling certain model year 2016 Tucson vehicles manufactured May 20, 2015 through May 31, 2016 and equipped with a 7-speed EcoShift Dual Clutch Transmission. Certain driving conditions and high temperatures may cause the vehicle to not move if the accelerator pedal is pressed and released repeatedly.
Consequence & remedy
Consequence: Inability to move the vehicle while in traffic may increase the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will update the Transmission Control Module software, free of charge. The recall is expected to begin on October 28, 2016. Owners may contact Hyundai customer service at 1-855-671-3059. Hyundai's number for this recall is 149.
Additional source detail variants (2)
Electrical System:software
Hyundai Motor Company (Hyundai) is recalling certain model year 2016 Tucson vehicles manufactured May 20, 2015 through May 31, 2016 and equipped with a 7-speed EcoShift Dual Clutch Transmission. Certain driving conditions and high temperatures may cause the vehicle to not move if the accelerator pedal is pressed and released repeatedly.
Consequence: Inability to move the vehicle while in traffic may increase the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will update the Transmission Control Module software, free of charge. The recall is expected to begin on October 28, 2016. Owners may contact Hyundai customer service at 1-855-671-3059. Hyundai's number for this recall is 149.
Power Train:automatic Transmission:control Module (tcm/pcm/tecm)
Hyundai Motor Company (Hyundai) is recalling certain model year 2016 Tucson vehicles manufactured May 20, 2015 through May 31, 2016 and equipped with a 7-speed EcoShift Dual Clutch Transmission. Certain driving conditions and high temperatures may cause the vehicle to not move if the accelerator pedal is pressed and released repeatedly.
Consequence: Inability to move the vehicle while in traffic may increase the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will update the Transmission Control Module software, free of charge. The recall is expected to begin on October 28, 2016. Owners may contact Hyundai customer service at 1-855-671-3059. Hyundai's number for this recall is 149.
Hyundai Motor Company (Hyundai) is recalling certain model year 2016 Tucson vehicles manufactured May 19, 2015 to March 14, 2016. In the affected vehicles, if the primary hood latch has been released, and the vehicle is driven, the secondary hood latch may not hold adequately secure the hood to prevent it from opening while the vehicle is in motion.
Consequence & remedy
Consequence: If the primary hood latch is inadvertently released and the secondary latch cannot secure the hood, the hood may unexpectedly open while driving, increasing the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will replace the secondary hood latch, free of charge. The recall began on June 30, 2016. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 145.
Hyundai Motor America (Hyundai) is recalling certain model year 2016 Hyundai Tucson vehicles manufactured May 26, 2015 to January 15, 2016 and equipped with an accessory trailer hitch harness either included with the accessory trailer hitch or sold as a service part. In the affected vehicles, when the vehicle's engine is running and the brake lights are illuminated, if the turn signal is activated, the trailer turn signal lights will either turn off or remain continuously illuminated (not flash). As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard Number 108, " Lamps, Reflective Devices, and Associated Equipment."
Consequence & remedy
Consequence: Failure to illuminate the trailer's turn signal lights would prevent the communication of the driver's intent, increasing the risk of a crash.
Remedy: Hyundai will notify owners, and dealers will update the tow hitch harness, free of charge. The recall began on May 2, 2016. Owners may contact Hyundai customer service at 1-855-371-9640. Hyundai's number for this recall is 142.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
DP22003 · Loss Of Motive Power
Opened Sep 12, 2022 · Closed Dec 12, 2023
Status: closed (inferred from source dates) · Engine
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Illustration