2016 Hyundai Tucson

STOPPED AT A GAS STATION TO GET GAS, TURNED THE VEHICLE IGNITION OFF, PUMPED GAS, GOT BACK IN & STARTED THE VEHICLE, SAT THERE FOR A MINUTE OR TWO PUT THE VEHICLE IN PARK & PRESSED THE GAS, RPM'S REVVED WAY UP BUT THE VEHICLE WOULD NOT MOVE FORWARD. CHECKED EVERYTHING TO MAKE SURE I WASN'T OVERLOOKING ANYTHING; NO 'CHECK ENGINE' LIGHT CAME ON OR ANY OTHER DASHLIGHTS, EMERGENCY BRAKE WAS NOT ENGAGED. TURNED THE SWITCH OFF & ON SEVERAL TIMES, WAITING A FEW MINUTES EACH TIME, THEN WOULD START AND SHIFT INTO REVERSE (IT WOULD BACK UP), NEUTRAL, & FINALLY DRIVE & STILL NOTHING HAPPENED. FINALLY GAVE UP, PUT IT IN REVERSE & BACKED AWAY FROM THE PUMPS TO A SAFE PLACE. CALLED HYUNDAI BLUE LINK BUT THEY WERE NO HELP AS THE VEHICLE WASN'T SENDING ANY CODES. I TRIED A COUPLE MORE TIMES THEN GAVE UP & HAD IT TOWED TO THE DEALERSHIP (AFTER SPEAKING WITH THE SALESMAN). ONCE IT WAS OFF THE TRUCK, THE SALESMAN TRIED IT SEVERAL TIMES & GOT THE SAME RESULT. HE WAS JUST AS STUNNED AS I WAS. ON MON I CALLED HYUNDAI AMERICA & OPENED A CASE SO THERE WOULD BE DOCUMENTATION. I HAD DONE SOME RESEARCH ONLINE OVER THE WEEKEND & FOUND A HYUNDAI FORUM WHERE PEOPLE WERE DISCUSSING THE SAME PROBLEM THAT I WAS HAD. I THEN WENT TO THE DEALERSHIP & MET WITH THE SERVICE DIRECTOR & THE TECHNICIAN WORKING ON MY VEHICLE. OF COURSE, THEY DIDN'T KNOW WHAT TO DO EVEN THOUGH IT HAD DONE THE SAME THING WITH THE SERVICE DIRECTOR THAT MORNING BUT HE FINALLY GOT IT TO MOVE. THE DEALERSHIP CALLED HYUNDAI TECH SERVICES & THEY MADE AN UPDATE/ADJUSTMENT. FOR NOW IT SEEMS TO BE FINE, BUT I AM TOTALLY PARANOID ABOUT DRIVING IT NOW! I THINK IT'S VERY IMPORTANT THAT THE NHTSA GET INVOLVED & GET TO THE BOTTOM OF THIS ISSUE AS SOON AS POSSIBLE.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED FROM A STOP, THE VEHICLE REVERSED AND THEN MOVED FORWARD. THE FAILURE CONTINUOUSLY RECURRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS SWITCHED INTO THE NEUTRAL POSITION AND RESTARTED. THE VEHICLE RESTARTED AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,075.

ON MULTIPLE OCCASIONS AND WITH INCREASING FREQUENCY, THE CAR DOES NOT TRANSMIT POWER TO THE WHEELS AFTER STOPPING OR SLOWING TO A NEAR STOP - E.G. AT A TRAFFIC LIGHT, MERGING INTO INTERSTATE TRAFFIC, OR, GOD FORBID, TURNING LEFT AT AN INTERSECTION. I WILL PUT MY FOOT ON THE ACCELERATOR AND THE RPMS CAN ROAR INTO THE 6000 RANGE WHILE MY CAR INCHES FORWARD AT 1-5 MPH INTO TRAFFIC. INCREDIBLY DANGEROUS. MOST RECENTLY THIS HAPPENED AS I WAS TURNING LEFT ONTO SUNSET BLVD IN LOS ANGELES. WHAT SHOULD HAVE BEEN A SAFE LEFT TURN BECAME A HARROWING EXPERIENCE AS MY CAR ENTERED SUNSET AT ABOUT 1-2 MPH AS TRAFFIC CLOSED IN FROM BOTH DIRECTIONS, WITH A 6 YEAR OLD IN THE CAR, NO LESS! NOT MY VIDEO, BUT A SIMILAR EXPERIENCE FROM ANOTHER TUCSON DRIVER IS HERE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=TCVTR_ZCYRS AND ANOTHER: HTTPS://WWW.YOUTUBE.COM/WATCH?V=TCVTR_ZCYRS PLENTY OF REPORTS OF THIS AT HYUNDAI-FORUMS.COM *HTTP://WWW.HYUNDAI-FORUMS.COM/2016-TUCSON-IX35-MODELS/454074-DANGEROUS-HORRIBLE-DCT-36.HTML AND YET NO ACTION FROM HYUNDAI. DEALERSHIPS ACROSS THE COUNTRY ARE RESPONDING VARIOUSLY WITH "WE CAN'T REPLICATE THE PROBLEM" (IT'S INTERMITTENT AND DANGEROUSLY UNPREDICTABLE), TO "SOUNDS LIKE NORMAL DCT BEHAVIOR TO ME!", TO AS MY DEALER TOLD ME, "UNTIL THE MALFUNCTIONING PART FAILS COMPLETELY, WE CAN'T ID THE PROBLEM SO CAN'T FIX IT." LETTING THAT PART FAIL MAY, LITERALLY, BE THE LAST THING I DO! STILL WORKING ON A RESOLUTION WITH HYUNDAI, BUT THIS IS AN INCREDIBLY DANGEROUS MALFUNCTION AND HYNUDAI NEEDS TO ADDRESS IT AS SUCH.

I WAS SITTING AT A RED LIGHT, BEHIND A COUPLE OF OTHER CARS, WAITING TO MAKE A LEFT TURN. WHEN THE LIGHT TURNED GREEN, I EASED UP ON THE BRAKE AND ALLOWED THE CAR TO PULL FORWARD SLOWLY. WHEN IT WAS MY TURN TO MAKE A LEFT, I GENTLY PUT MY FOOT ON THE ACCELERATOR. THE RPMS ROSE BUT THE CAR DID NOT ENGAGE IN A GEAR AND THUS DIDN'T PULL FORWARD BEYOND A SLOW ROLL. I TRIED STEPPING ON THE GAS HARDER AND ALLOWED THE RPMS TO GET UP TO ABOUT 4,000. THE CAR STILL DO NOT ENGAGE IN A GEAR. I WAS IN "NORMAL" DRIVING MODE WHEN THIS OCCURRED. I TRIED SHIFTING THE STICK TO MANUAL MODE AND BACK, AND ALSO PUTTING IT SPORT MODE---ALL WHILE IN THE MIDDLE OF THE INTERSECTION. AFTER SEVERAL ROUND TRIPS UP TO 4,000 RPM AND BACK, THE CAR EVENTUALLY GOT IN GEAR. I'M NOT EXACTLY SURE WHICH, IF ANY OF MY ACTIONS, CORRECTED THE ISSUE. RESEARCHING ONLINE, I SEE THIS IS A VERY COMMON PROBLEM AND IT'S SHOCKING TO ME THAT HYUNDAI HASN'T PUBLICLY ACKNOWLEDGED THIS OR ISSUED A RECALL. AN ONLINE TUCSON FORUM ENTITLED "DANGEROUS HORRIBLE DCT" HAS OVER 40,000 VIEWS AND SEVERAL HUNDRED POSTS REGARDING THIS MATTER. (HTTP://WWW.HYUNDAI-FORUMS.COM/2016-TUCSON-IX35-MODELS/454074-DANGEROUS-HORRIBLE-DCT.HTML). FORUM POSTS NOTE THAT DEALERS ARE PLAYING DUMB ON THIS ONE UNLESS THEY CAN RECREATE THE ISSUE 1ST-HAND. A YOUTUBE VIDEO (HTTPS://WWW.YOUTUBE.COM/WATCH?V=TCVTR_ZCYRS) PROVIDES AMPLE EVIDENCE OF WHAT IS HAPPENING AND IS VERY CONSISTENT WITH MY EXPERIENCE (AND THAT OF MANY OTHERS IT WOULD SEEM. THIS SITUATION IS VERY, VERY DANGEROUS!!! I SINCERELY HOPE THE NHTSA LOOKS INTO THIS MATTER IMMEDIATELY. *TR

JUST HAPPENED TO ME YESTERDAY. 7000+ MILES ON MY TUCSON. I WAS WAITING TO GO STRAIGHT AT A RED LIGHT AND WHEN THE LIGHT TURNED GREEN I COULDN'T ACCELERATE. REVVED HIGH BUT DIDN'T MOVE UNTIL I LET OFF THE GAS A LITTLE AND IT SEEMED LIKE THE CLUTCH FINALLY ENGAGED AND I WAS MOVING AT ABOUT 5 MPH WHILE STILL REACHING HIGH RPMS. CARS YIELDING TO MAKE A LEFT WERE WAITING FOR ME TO CONTINUE STRAIGHT. LUCKILY I WASN'T TRYING TO MAKE ANY RIGHT TURNS AT ANY INTERSECTION BECAUSE I'D IMAGINE A CAR COMING AT FULL SPEED COULD'VE HIT ME IF I DIDN'T PICK UP MY SPEED QUICK ENOUGH. AS I WAS ATTEMPTING TO GET BACK TO MY WORK PARKING LOT (ALL THE STREETS WERE BUSY DURING THE LUNCH HOUR), I WAS AT A SLIGHT INCLINE AND THE CAR DIDN'T ACCELERATE AGAIN AS IT SHOULD. I FLOORED THE PEDAL TO AVOID ROLLING BACKWARDS INTO ANOTHER CAR AND AS SOON AS THE CLUTCH ENGAGED MY CAR PEELED OUT AND ACCELERATED ABRUPTLY. THE "TRANSMISSION TEMP. TOO HIGH" INDICATOR LIGHT CAME ON. LUCKILY WAS ABLE TO MAKE IT TO WORK. THIS HAPPENED ONCE BEFORE BUT ONLY ONCE ON ONE ACCELERATION AT A RED LIGHT. I DIDN'T THINK ANYTHING OF IT AS IT DROVE NORMAL AFTERWARDS. HYUNDAI DID THE ECU FLASH UPDATE (AS A TSB THAT I WASN'T AWARE OF) AT THE DEALERSHIP A FEW WEEKS LATER AND I THOUGHT IT MAY HAVE TAKEN CARE OF THE ISSUE. WHEN IT HAPPENED YESTERDAY, IT WAS MUCH WORSE THAN THE FIRST TIME AS IT CONTINUOUSLY HAD ACCELERATION ISSUES. AFTER WORK, I DROVE VERY CAREFULLY TO THE DEALERSHIP TO DROP THE CAR OFF. IT WAS A VERY DANGEROUS SITUATION AND I HOPE THEY CAN GET FIX ON THIS CAR. I LOVE THIS CAR AND IT FITS MY DAILY NEEDS PERFECTLY. HOPEFULLY, HYUNDAI CAN GET THIS ISSUE TAKEN CARE OF WHERE ALL SERVICE DEPARTMENTS ARE ON THE SAME PAGE AND GET A TSB SENT OUT TO ALL OWNERS WHO MAY OWN AFFECTED MODELS.

NO DRIVE GEAR OR REVERSE GEAR SOMETIMES AND SPORADICALLY, TAKE OFF FROM DRIVE OR REVERSE. NO POWER ON TAKE OFF IT REVS RPMS.AT AN STAND STILL AT A CORNER OR A RED LIGHT OR IN TRAFFIC ON A BUSY HIGHWAY IT JUST REVS RPMS YOU HAVE TO KEEP TAKING IN AND OUT OF GEAR AND HOPE YOUCAN MAKE IT HOME WITHOUT NO ONE CRASHING INTO THE BACK OF YOU OR CAR LUNGING FORWARD INTO SOME 1 ELSE.

WAITING AT A LIGHT ON A SLIGHT INCLINE. PUSHED ACCELERATOR ENGINE REVS AND NOTHING. NO POWER IS TRANSFERRED TO THE DRIVE WHEELS. TRIED SEVERAL TIMES. I THOUGHT I ACCIDENTALLY MOVED THE SHIFT TO NEUTRAL. NOPE. TRIED AGAIN AND JUST ENGINE REV, NO MOVEMENT. PUT IN NEUTRAL AND SHIFTED BACK TO DRIVE AND FINALLY GOT GOING. NEXT INTERSECTION I HAD TO MAKE A LEFT AGAINST OPPOSING TRAFFIC AND CHICKENED OUT UNTIL THE LIGHT CHANGED TO RED. SAME [XXX] THING OCCURRED! COULD HAVE BEEN T-BONED AND WHOSE FAULT WOULD IT HAVE BEEN? MINE SINCE THERE IS NO OWNING UP TO THE ISSUE WITH HYUNDAI AND NO INDICATION OF THE ISSUE RECORDED BY THE CAR'S COMPUTER! NO ENGINE LIGHT OR ANY OTHER INDICATION RECORDED BY THE VEHICLE THAT THERE IS A PROBLEM. HOW MANY PEOPLE HAVE ALREADY HAD ACCIDENTS DUE TO THIS ISSUE AND WERE DEEMED AT FAULT BY THEIR INSURANCE? THIS LINK SHOWS EXACTLY WHAT OCCURS. WATCH AND LISTEN. HTTPS://WWW.YOUTUBE.COM/WATCH?V=TCVTR_ZCYRS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CAR IS A 2016 TUCSON WITH THE 1.6T ENGINE AND DUAL CLUTCH AUTOMATIC TRANSMISSION. ON 3 OCCASIONS WHILE DRIVING IN SLOW TRAFFIC THE CAR WILL NOT MOVE AFTER COMING TO A STOP. THE ENGINE REVS AS IF IN NEUTRAL WITH NO POWER TO THE WHEELS. AFTER 10-15 SECONDS AND SHIFTING FROM PARK BACK TO DRIVE THE ELECTRONIC CLUTCH PARTIALLY ENGAGES ENOUGH TO GET THE CAR MOVING AGAIN, BUT BEHAVES LIKE A MANUAL TRANSMISSION CAR WITH THE CLUTCH PEDAL PARTIALLY DEPRESSED. THE CAR DOES NOT DISPLAY ANY WARNING LIGHTS OR ERROR CODES. TOOK IT TO HYUNDAI DEALER WHO ADVISED IT IS A KNOWN PROBLEM BUT THEY HAVE NO SOLUTION. THIS IS A HAZARD AS IT HAS LEFT ME STUCK IN TRAFFIC UNABLE TO MOVE. UNBELIEVABLE THAT HYUNDAI IS AWARE AND OFFERS NOTHING. GOOGLE SEARCH OF "2016 HYUNDAI TUCSON DCT PROBLEMS" HITS OVER 25K SEARCH RESULTS. I SEE OTHER NHTSA COMPLAINTS ON SAME ISSUE.

AFTER STOPPING AT A STOP SIGN, THE TRANSMISSION DID NOT ENGAGE. THE GEARS WERE GRINDING AND EVENTUALLY THEY SNAPPED INTO POSITION CAUSING THE VEHICLE TO LUNGE FORWARD. ON ANOTHER OCCASION, I WAS SLOWING DOWN APPROACHING A TRAFFIC CIRCLE, AS I TRIED TO ENTER THE CIRCLE THE TRANSMISSION DID NOT ENGAGE. FORTUNATELY I HAD ENOUGH MOMENTUM TO PULL TO THE SIDE TO AVOID BEING HIT BY ON COMING TRAFFIC. THE FINAL INCIDENT I HAD BEFORE BRINGING THE CAR IN FOR SERVICE (WHICH IS ANOTHER STORY) INVOLVED AN ATTEMPT TO ENTER A HIGHWAY AFTER SLOWING DOWN, WHERE ONCE AGAIN THE TRANSMISSION DID NOT ENGAGE. ONCE AGAIN I WAS ABLE TO PULL TO THE SIDE TO AVOID A COLLISION. THIS IS DEFINITELY IN MY MIND A MAJOR SAFETY CONCERN AND I AM NOT THE ONLY ONE TO HAVE THIS ISSUE. MY CAR HAS NOW BEEN AT THE HYUNDAI DEALER FOR 60 DAYS "WAITING" FOR A TRANSMISSION TO ARRIVE WITH NO ARRIVAL DATE AVAILABLE OR ETA OF COMPLETION IN THE FORESEEABLE FUTURE.

ISSUE HAS OCCURRED 6 TIMES. AFTER COMING TO A STOP AT A STOP SIGN ON A CITY STREET, THE VEHICLE WILL NOT ACCELERATE WHEN THE TRAFFIC LIGHT TURNS GREEN. THE CAR IS STILL IN DRIVE AND THE ENGINE RPM'S INCREASE TO 4000-5000 BUT, THE CAR DOESN'T MOVE. IT FEELS LIKE THE PARKING BRAKE IS ON (IT IS NOT) AND DEPRESSING THE GAS PEDAL DOES NOTHING MORE THAN REV THE ENGINE. IT'S LIKE STEPPING ON THE GAS WITH THE TRANSMISSION IN PARK OR NEUTRAL.