2016 Hyundai Tucson

FOR A FEW DAYS PRIOR TO THE INCIDENT, THE CAR HESITATED SLIGHTLY FROM A DEAD STOP WHILE WE ACCELERATED. THERE WERE NO WARNING LIGHTS FROM THE CAR INDICATING ANY ISSUE. BECAUSE IT SEEMED ODD, WE MADE A APPOINTMENT TO TAKE THE CAR TO THE DEALERSHIP TO LOOK INTO THE ISSUE. WHILE WAITING FOR OUR APPOINTMENT ON JULY 12TH, 2020, MERGING ONTO THE INTERSTATE, THERE WAS A FAILURE OF THE TRANSMISSION, SUCH THAT THE ENGINE WOULD JUST SPIN WITH NO POWER GOING TO THE WHEELS AT HIGHER RPM'S. FEATHERING THE THROTTLE, A SPEED OF ABOUT 45 MPH COULD BE ATTAINED ON FLAT GROUND AND SIGNIFICANTLY SLOWER ON HILLS. AFTER LIMPING IT ALONG TO A LOCAL SHOP, WERE WERE TOLD THAT THE CATALYTIC CONVERTER WAS CLOGGED, CAUSING IT TO OVERHEAT THE TORQUE CONVERTER, WHICH HAD FAILED SENDING SHRAPNEL THROUGH THE TRANSMISSION. THEY ONLY KNEW THIS BECAUSE THEY HAD TO TAKE THE CAR APART, SINCE EVEN AFTER THE FAILURE, NO WARNING LIGHTS CAME ON. WE ENDED UP NEEDING A FULL TRANSMISSION REBUILD, A NEW TORQUE CONVERTER AND A NEW CATALYTIC CONVERTER. THIS IS A HUGE SAFETY ISSUE, ESPECIALLY SINCE THERE WAS NO INDICATION FROM THE CARS WARNING SYSTEMS THAT ANYTHING WAS WRONG, EVEN AFTER THE TRANSMISSION FAILURE. THIS COULD HAVE LEAD TO A VERY SERIOUS ACCIDENT ON THE INTERSTATE.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED AND DRIVEN TO HYUNDAI DE MAYAGUEZ, MAYAGEZ, 00682, PUERTO RICO, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CRANKSHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE WHILE DRIVING TO THE DEALER. THE VEHICLE WAS NOT YET REPAIRED DUE TO THE PART NOT BEING AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

WHEN ACCELERATING AFTER STOPPING, THE GAS PEDAL WILL BE PUSHED DOWN BUT CAR WILL STALL AND NOT GO. THE ENGINE WILL REV UP, BUT THE CAR DOES NOT MOVE AND THEN ALL OF A SUDDEN WILL ACCELERATE FORWARD. ALSO, WHEN COASTING IN RUSH-HOUR, ACCELERATING AFTER A STOP SIGN, THE CAR WILL MAKE JERKING MOVEMENTS. IT HAS BEEN TAKEN TO A HYUNDAI DEALERSHIP WHERE THEY TOLD ME IT IS A DUAL-TRANSMISSION SO I JUST NEED TO BE MORE AGGRESSIVE WITH IT WHEN TAKING OFF FROM STOP LIGHT/STOP SIGN. I KNOW THAT THIS IS NOT NORMAL AND MOST DEFINITELY NEEDS TO BE REVISITED AS THERE HAVE OBVIOUSLY BEEN ENOUGH COMPLAINTS AND HAS BEEN AN ISSUE PREVIOUSLY.

MY VEHICLE IS EXHIBITING ISSUES WITH POWER. MY CAR HAS STOP ON THE HWY AND HAS CLANKING NOISE WHEN IT GETS CLOSE TO 4000RPM. IT'S SLOW TO SPEED UP AND SOMETIMES STAYS AT 50MPH NO MATTER HOW LONG MY FOOT IS ON THE ACCELERATOR. I'VE TAKEN IT IN TO GET LOOKED AND EVEN HAD A TUNE UP AND IT'S THE SAME ISSUE. IN REVERSE IT'S FINE BUT GOING FORWARD THAT'S WHEN YOU CAN FEEL AND HEAR THE PROBLEMS. THIS IS A SAFETY HAZARD AND I DON'T HAVE $5000 FOR A NEW TRANSMISSION. MY MECHANIC SAYS IT'S INTERNAL ISSUE WITH THE POWER TRAIN. IT NEEDS TO BE RECALLED!

WHEN STARTING FROM A FULL STOP THE CAR HESITATES FOR 3 TO 5 SECONDS BEFORE MOVING; MAKING IT UNRELIABLE AND DANGEROUS TO PULL OUT. WHEN DRIVING SLOWLY IN TRAFFIC OR IN A PARKING LOT THE CAR BECOMES VERY JERKY AS IF RUNNING OUT OF GAS. THIS HAS HAPPENED SINCE THE DAY WE BOUGHT IT. TOOK IT INTO THE DEALER SHIP TO BE CHECKED OUT THEY TEST DROVE IT AND CHECKED IT OUT AND SAID IT IS WORKING THE WAY THAT IT SHOULD.WE HAVE LOST OUR CONFIDENCE IN THIS CAR AND FEEL THAT THIS IS A SAFETY ISSUE.THIS IS NOT ACCEPTABLE,

THE CAR DOESNT GO WHEN YOU STEP ON THE GAS, PULLING OUT IN TRAFFIC IS DANGEROUS. THE PROBLEM EXASTURBATED WHEN THE CARS 1ST 15 MINUTES OF RUNNING. AND ANYTIME I GO FROM A COMPLETE STOP FOR LONGER THAN 30 SECONDS, THERE IS LITTLE MOMENTUM, WHETHER I'M TURNING OR GOING FORWARD. I HAVE TO USE THE 7 SPEED MANUAL TO ENSURE SAFETY PULLING OUT INTO CROSS TRAFFIC, THE RESULTS COULD BE DEADLY. THE CAR HAS BEEN BROUGHT IN SEVERAL TIMES, BUT ROUTE 60 HYUNDAI, VERO BEACH IS RUDE! GETTING A LOANER FOR THIS RECALL WAS HORRIFIC THE 1ST TIME, AND THEY WOULDN'T GIVE ME A VEHICLE THE 2ND, 3RD OR 4TH TIME. #2 THE DOORS AND WINDOWS, THE PASSENGER FRONT DOOR AND THE PASSENGER REAR DOOR, DO NOT OPEN FROM THE INSIDE OR OUT, AS WELL AS THE PASSENGER WINDOW NO LONGER OPERATES, GOD FORBID THERE IS AN ACCIDENT, THERE IS NO ESCAPE. THIS VEHICLE HAS HAD 4 RECALLS, 1 BEING THE TRANSMISSION ISSUE. THIS VEHICLE GETS SCARIER EVERY DAY, AND I AM DISABLED ALREADY. I DONT WANT TO DIE IN THIS VEHICLE.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, SHE HEARD AN ABNORMAL POPPING AND GRINDING SOUND COMING FROM THE ENGINE. THE OIL LIGHT WARNING LIGHT BECAME ILLUMINATED ON THE INSTRUMENT PANEL. DESPITE THE VEHICLE LOSING POWER, THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THE VEHICLE WITH ENGINE FAILURE. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 109,904.

NOT LONG AFTER I GOT THE CAR I BEGAN EXPERIENCING ISSUES WITH ACCELERATION. MY CAR WOULD BE VERY SLOW TO RESPOND WHEN I PUT MY FOOT ON THE ACCELERATOR, WHICH COULD HAVE LED TO NUMEROUS COLLISIONS (FOR EXAMPLE, THERE HAVE BEEN TIMES WHERE I'M TURNING LEFT AND NEED TO GO BEFORE ONCOMING TRAFFIC REACHES ME BUT THE CAR HESITATES TO MOVE. THIS HESITATION IS ALSO OFTEN EVIDENT WHEN I'M TRYING TO SPEED UP AND MERGE ONTO THE HIGHWAY). I ENDED UP EMAILING HYUNDAI USA IN MARCH OF 2017 TO INFORM THEM OF MY ACCELERATION ISSUES. I WAS SURPRISED TO RECEIVE AN EMAIL AND A PHONE CALL BACK, AND WAS HOPEFUL THEY WOULD PROVIDE SOME ANSWERS THAT WOULD HELP FIX THE ISSUE, BUT IN THE END, THE RESPONSE I RECEIVED WAS BASICALLY 'WHAT DO YOU WANT US TO DO ABOUT IT?' I AM NOW EXPERIENCING ADDITIONAL PROBLEMS WITH THE CAR. AFTER THE CAR HAS BEEN PARKED FOR A LITTLE WHILE IT WILL JERK AND SHUDDER AS I PRESS ON THE ACCELERATOR. IT WILL ALSO DO THIS AFTER ACCELERATING FROM A COMPLETE STOP.