2016 Hyundai Tucson

FIRST I'LL START WITH HYUNDAI'S COMMITMENT. 'ALL OF US AT HYUNDAI ARE WORKING TO DELIVER EXCEPTIONAL CUSTOMER SERVICE AND COMPLETE OWNER SATISFACTION. WHILE WE TAKE PRIDE IN OUR BRAND AND ARE COMMITTED TO ALWAYS IMPROVING VEHICLE QUALITY, TECHNOLOGY, AND SERVICE, WE UNDERSTAND THAT SOMETIMES PROBLEMS CAN ARISE. IF THEY DO, WE WANT TO BE THE FIRST TO HELP. IF YOU'VE HAD UNSATISFACTORY SERVICE, HAVE CONCERNS ABOUT YOUR WARRANTY, NEED TO ISSUE A COMPLAINT ABOUT YOUR VEHICLE, OR HAVE RECEIVED A SOLICITATION LETTER FROM A LEMON LAW ATTORNEY, PLEASE LET US KNOW. WHILE YOU MAY HAVE CONSIDERED CONTACTING THE BETTER BUSINESS BUREAU (BBB), LEMON LAW ATTORNEYS OR YOUR STATE'S ATTORNEY GENERAL, OUR CUSTOMER CARE DEPARTMENT IS HERE TO ADDRESS ANY CONCERN YOU MIGHT HAVE'NO ISSUE IS TOO BIG OR TOO SMALL. OUR GOAL IS TO GIVE YOU ONE-ON-ONE, PERSONALIZED SERVICE AND PROVIDE YOU WITH THE BEST POSSIBLE SOLUTION IN THE SHORTEST AMOUNT OF TIME. THAT'S OUR COMMITMENT TO YOU.' MY TRUCK CONTINUALLY STALL & STOP IN TRAFFIC IT MAKES A LOUD KNOCKING, TICKING HISSING SOUND WHILE DRIVING. FAULTY FUEL PUMP AND FUEL INJECTORS CAUSING UNBEARABLE BURNING SMELL. IT ROLLED BACKWARDS WHILE AT A TRAFFIC LIGHT. ENGINE FAILED AND THE CAR STAYED IN THE SHOP FROM 6/11/18 TO 9/4/18 AND RETURNED ON 9/6/18 THEN RELEASED ON 9/18/18 AND RETURNED ON 9/18/18. *JS

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED AT SHEPPARD HYUNDAI (2300 W 7TH AVE, EUGENE, OR 97402, (541) 343-8811) PER NHTSA CAMPAIGN NUMBER: 16V628000 (POWER TRAIN, ELECTRICAL SYSTEM); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM WARNING INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,800.

I HAVE OWNED A 2016 HYUNDAI TUCSON FOR 2.5 YEARS. IN THAT TIME IT HAS BEEN IN FOR SEVERAL ISSUES THAT CAN NOT BE DUPLICATED WHEN AT THE SERVICE CENTER AND DEEMED "WORKING FINE, NO CODES PRESENT AT THIS TIME". MY ISSUES HAVE INCLUDED LOSS OF TRANSMISSION CONTROL AFTER A STOP (SOFTWARE UPDATE FIXED), INTERMITTENT HEADLAMP THAT WON'T TURN ON, THE MEDIA DISPLAYING "BATTERY DISCHARGE WARNING" WHILE CAR WAS RUNNING AND IN MOTION (HEADLAMP REPLACED AFTER SEVERAL TIMES TAKING TO THE DEALERSHIP AND I WAS LUCKY ENOUGH TO HAVE THE WARNING LIGHT GO ON WHILE THE TECHNICIAN WAS THERE). NOW THE COMPUTER/DASH BOARD IS RESTARTING ITSELF AT 45 MPH . THIS HAS OCCURRED TWO TIMES. THE DASH BOARD WENT DARK FOR 1 SECOND AND THEN STARTED BACK UP THROUGH IS STARTUP SEQUENCE. DURING THIS TIME, THE ENGINE IS STILL RUNNING BUT I HAVE NO CONTROL OVER THE TRANSMISSION. IF YOU PUSH ON THE GAS PEDAL IT WILL INCREASE RPMS BUT NOT ACCELERATE. DURING THIS TIME IT IS NECESSARY TO PULL OVER AND TURN THE CAR OFF AND THEN BACK ON. AGAIN, NO CODES THROWN AND NOT REPRODUCIBLE AT THE SERVICE CENTER. THE SERVICE CENTER FOUND THAT THE POSITIVE BATTERY TERMINAL WAS NOT COMPLETELY TIGHT AND THOUGHT MAYBE THIS CAUSED THE ISSUE. I AM FRUSTRATED THAT SOMETHING THAT COULD HAPPEN EASILY AS THIS DOESN'T SHOW UP AS AN ERROR SINCE IT CAUSED A UNSAFE DRIVING ENVIRONMENT. 24 HOURS AGO, WHILE TRYING TO MAKE A LEFT HAND TURN AT A BUSY STREET THE CAR STARTED FORWARD WHEN GAS PEDAL PRESSED BUT THEN STOPPED MOVING FORWARD ONLY TO LURCH FORWARD AFTER A SECOND AND PICK UP SPEED. I KNOW THAT IF I TAKE IT IN FOR THIS IT WILL BE THE SAME STORY: "WE FOUND NOTHING WRONG. NO CODES THROWN, BRING IT BACK IF IT HAPPENS AGAIN." THIS CAR IS NOT SAFE TO DRIVE AND THE MANUFACTURE WILL NOT BUY IT BACK SINCE THERE WAS NO DEFECT FOUND...

INSTALLED TRAILER HITCH AND WIRING ON SAID 2016 HYUNDAI TUSCON AND WIRING MODULE SHORTED OR MALFUNCTIONED CAUSING DEFECTIVE LIGHTING ON TRAILER. CHECKED ONLINE AND FOUND THAT A RECALL FOR THIS PROBLEM DOES EXIST FROM HYUNDAI ( RECALL CAMPAIGN 153 ) AND THIS VEHICLE DOES FIT THE MANUFACTURE DATE WITHIN THE RECALL BUT THE DEALER AND HYUNDAI CUSTOMER WHEN NOTIFIED SAID THAT THIS VIN # IS NOT INCLUDED IN THE RECALL EVEN THOUGH I AM HAVING THE EXACT PROBLEM THE RECALL IS FOR. I AM MAKING THIS NOTICE IN THAT SHOULD THERE BE A PROBLEM IN THE FUTURE THAT I HAVE TRIED TO GET THE PROBLEM RESOLVED AND THE COMPANY CHOOSES TO DISMISS MY CLAIM. THIS PROBLEM EXIST MOVING OR STATIONARY, BUT IS EXTREMELY DANGEROUS AT NIGHT AND ESPECIALLY WHEN CHANGING LANES OR TURNING

AFTER PURCHASING THE VEHICLE THE MILEAGE WAS NOT ADDING CORRECTLY, I BOUGHT THE CAR WITH APPROXIMATELY 104 MILES ON IT AND AFTER 2 WEEKS OF DRIVING APPROXIMATELY 200 MILES THE TOTAL MILES ON MY CAR WAS 150. MY CAR AUTOMATICALLY STARTS ON OCCASION WHEN I USE MY KEY FOB TO LOCK MY DOORS. MY STEREO/GPS/BACK UP CAMERA VIEW DOESN'T WORK AT TIMES. I HAVE HAD SEVERAL OCCURRENCES IN WHICH THE TRANSMISSION FEELS AS THOUGH IT 'SLIPS' AND OTHERS IN WHICH I HAVE TO PRESS THE ACCELERATOR (GAS PEDAL) TO THE FLOOR TO GET MY CAR TO MOVE. TODAY I WAS COMPLETELY STOPPED AT A RED TRAFFIC SIGNAL, UPON GREEN I STEPPED ON THE ACCELERATOR (GAS PEDAL) AND MY CAR RESPONDED AS IF IT WERE IN NEUTRAL AND I STEPPED ON THE ACCELERATOR. THE ENGINE REVVED AND IT MOVED A FEW FEET. I HAVE LESS THAN 33,000 MILES ON MY CAR AND I HAVE HAD ISSUES SINCE I PURCHASED IT. I HAVE TAKEN IT TO THE DEALERSHIP MULTIPLE TIMES AND THEY SAY THEY 'CAN'T DUPLICATE' THE ISSUES I'M HAVING. TRANSMISSION APPOINTMENT IS TOMORROW. I WOULD LIKE NOTIFICATIONS OF ANY RECALLS, I AM UNABLE TO CHECK THE BOX AT THE BOTTOM OF THE PAGE I AM SUBMITTING.

SINCE I BOUGHT THE CAR IN DEC 2015 THIS HAS HAPPENED 3 TIMES. WHILE I AM DRIVING THE MESSAGE "BATTERY DISCHARGE WARNING! PLEASE USE THE SYSTEM WITH ENGINE RUNNING" AT HYUNDAI OF LOUISVILLE IN DIXIE THEY SAID NOTHING WAS WRONG. LATEST TIME IT HAPPENED 11/30/17 WHILE DRIVING IT FOR OIL CHANGE TO HYUNDAI OXMOR I ASKED TO HAVE THAT MESSAGE CHECKED THEY SAID IT WAS JUST A GLITCH. THE 3 TIMES I AM DRIVING (HIGHWAY AND STREET), SO THE ENGINE IS RUNNING. AFTER TURNING THE ENGINE OFF AND ON AGAIN IT QUIT.

BOUGHT THE CAR AT APPROX. 8K MILES. NOW JUST OVER 18K MILES, WHILE ON THE HIGHWAY, THE CAR WOULD NOT ACCELERATE OVER 55MPH, DESPITE THE RIMS REVVING TO 5K-6K. THEN LIGHT CAME ON SAYING TRANSMISSION WAS OVERHEATING. STOPPED AND SAT FOR 5 MIN TO GET TO GO AWAY. RESTARTED AND STILL TOOK ABOUT 2-3 MIN TO GET CAR UP TO 75MPH. IN THE CITY, MULTIPLE TIMES WHILE AT STOP LIGHT, CAR WOULD NOT ACCELERATE FROM STOP. RPMS WOULD REV AND REV, BUT NO MOVEMENT UNTIL AFTER MULTIPLE TRIES. WAS TOLD WHEN PURCHASED THAT THIS VEHICLE YEAR HAD RECALL THAT WAS FIXED, BUT WHEN WE PUT VIN INTO NHTSA SITE, TOLD IT'S NOT AFFECTED BY RECALL. IT'S POSSIBLE EITHER THE CONTAINMENT OF THE RECALL NET WAS NOT WIDE ENOUGH, OR THE CORRECTIVE ACTION IS NOT YET ADEQUATE. EITHER WAY, MY FAMILY'S SAFETY IS AT STAKE. I SHOULD BE ABLE TO TRUST A NEW CAR TO GO WHEN I PROMPT IT TO. TRANSMISSION IS VERY TOUCHY IN THIS ECO MODEL. I HOPE TO SEE ROBUST CORRECTIVE ACTION BY HYUNDAI, OR A DIFFERENT,SAFER AND MORE RELIABLE POWER TRAIN UTILIZED. OTHERWISE, FOR SAFETY, I SHOULD NOT NEED TO KEEP THIS VEHICLE AND HYUNDAI NEEDS TO TAKE IT BACK. THIS TYPE OF ISSUE COULD CAUSE A VERY SERIOUS ACCIDENT AND I HOPE THAT MORE OF THESE CARS ARE NOT EXPERIENCING THIS ISSUE.

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. AFTER ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE AND LOST POWER. THE VEHICLE THEN JERKED FORWARD. THE VEHICLE WAS TAKEN TO SHORTLINE HYUNDAI (100 HAVANA ST, AURORA, CO 80010) WHERE THE DEALER STATED THAT THEY UPDATED THE ECM SOFTWARE, WHICH SHOULD REPAIR THE ISSUE. THE FAILURE RECURRED SEVERAL MORE TIMES AND THE VEHICLE WAS TAKEN BACK TO SHORTLINE HYUNDAI EACH TIME WHERE THE SOFTWARE WAS UPDATED AGAIN; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE MANAGER, WHO FAILED TO ASSIST. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V628000 (POWER TRAIN, ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 1,000. UPDATED 11/01/17*LJ

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE APPLYING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE FROM A STOP. THE VEHICLE WOULD ALSO AUTOMATICALLY SHIFT INTO NEUTRAL WITHOUT WARNING. THE CONTACT WOULD HAVE TO DEPRESS THE BRAKE PEDAL FOR AT LEAST FIVE SECONDS AND THEN DEPRESS THE ACCELERATOR PEDAL TO MOVE THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS FIRST TAKEN TO EARNHARDT HYUNDAI (10401 PAPAGO FWY, AVONDALE, AZ 85323 (623) 388-5800) WHERE IT WAS DIAGNOSED WITH A SOFTWARE FAILURE AND THE TRANSMISSION SOFTWARE HAD TO BE RE-WRITTEN. THE CONTACT STATED THAT THE SOFTWARE WAS UPDATED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO RODEO HYUNDAI (12925 N AUTOSHOW AVE, SURPRISE, AZ 85388 (623) 214-4100) WHERE IT WAS DIAGNOSED WITH THE SAME SOFTWARE MALFUNCTION. THE SOFTWARE WAS UPDATED FOR THE SECOND TIME, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES, BUT DID NOT OFFER ANY ASSISTANCE. THE CONTACT MENTIONED THAT THE MANUFACTURER EMAILED THE DEALER A MANUAL ON HOW TO CORRECTLY OPERATE THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500. UPDATED 09/27/17*LJ *TR

STILL HAVING THE SAME EXACT ISSUES AS BEFORE. CAR WON'T ACCELERATE, IS JUMPY, REFUSES TO MOVE ANYMORE WHEN STOPPED OR ALREADY IN MOTION. HAD AN APPOINTMENT THIS MORNING WITH WOODHOUSE HYUNDAI AND THEY DIDN'T GIVE ME A CAR TO BORROW NOR DID THEY GIVE ME A RIDE TO WORK - SO I HAD TO RESCHEDULE. THE MECHANICAL MANAGER SAID "CAN'T YOU WAIT 15 MINUTES?" I DIDN'T REALIZE IT WAS AN OPTION TO BE LATE FOR WORK. MAYBE IT'S JUST MECHANICS THAT ARE ALLOWED TO BE LATE, BUT I SURE AM NOT ALLOWED TO BE. CUSTOMER SERVICE IS LACKING HERE AND SO IS THIS CAR. I'M DRAINED FROM ALL OF THE TIME I'VE PUT INTO THIS CAR TO BE REPAIRED AND NOTHING IS FIXED, BECAUSE THERE IS NO FIX! THE SAME BATTLE OVER AND OVER AGAIN IS PHYSICALLY TAKING A TOLL ON ME AND I'M TIRED OF FIGHTING TO HAVE MY CAR FIXED. I TRY TO MAKE APPOINTMENTS AND CAN'T ALWAYS MEET THOSE APPOINTMENT TIMES BECAUSE I HAVE A JOB. I NEED MY JOB TO PAY THE LOAN. I NEED THE LOAN FOR THE CAR TO GET TO MY JOB. I NEED MY CAR TO BE RELIABLE. MY CAR IS NOT RELIABLE SO I CAN'T GET TO MY JOB AND PAY MY LOAN BECAUSE OF MY CAR. DO YOU SEE THE PROBLEM HERE!?!?!?!! I'VE NEVER HATED A CAR AS MUCH AS I HATE THIS ONE. EDWARDS HYUNDAI SOLD ME A CAR THAT THEY PROMISED WAS RELIABLE AND SAFE - AND IT'S NOT. IT'S ABSOLUTELY THE OPPOSITE. I WILL NEVER PURCHASE A HYUNDAI AGAIN. I'D BE BETTER OFF WALKING AT THIS POINT OR TAKING THE BUS. TAKE THIS THING BACK.