2020 Hyundai Palisade

The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (SEAT BELTS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

I was driving through town at a low rate of speed (20-30 mph) with 2-3 car lengths between me and the next vehicle. I continued through light to next light. This distance was on an upward incline. After traveling approximately 500 ft, I noticed the traffic slowing in front of me and took my foot off the accelerator to start to slow down. This is when the car suddenly accelerated (instead of slowing down as would be expected when traveling up an incline), picking up speed quickly. The car's response happened so quickly that I was unable to swerve to avoid hitting the car in front of me. I hit the car in front of me that was slowing down at the light which then subsequently hit several other vehicles that were in front of it that were also slowing/stopped for the light. The front airbag deployed as a result of the collision, knocking my glasses off. The vehicle was still continuing in forward motion after the collision….Traffic Crash Report states, “... [witness] went up to Unit 1 [Palisade], and the tires were still spinning…” As I was in shock after the collision, a bystander came up to the vehicle to turn it off and this is when the wheels/forward motion was completely stopped. This Palisade is equipped with Forward Collision Avoidance Assist (FCA) system. There was no warning given nor did the vehicle attempt to slow down during the event so I believe that this system failed to operate which contributed to the collision. I also believe that there was a failure with the engine/electrical system, ETC, and/or transmission that caused the system to suddenly accelerate while traveling uphill AFTER I removed my foot from the gas pedal. The vehicle was totaled by my insurance company. They did say that they were sending an engineer to review the Event Data Recorder. I have not seen any results from that nor do I have the vehicle in my possession as it was totaled.

I purchased this vehicle with 18,000 miles on the odometer. I am not a reckless driver, and primarily commute to and from work on paved roads. At 29366 miles, I had to have one of the rear shock absorbers replaced after it started making a strange noise. Again at 49596 miles, both rear shock absorbers had to be replaced. I recently took this car back to the shop with 86000 miles on the odometer and once again the shocks are having to be replaced. This is a known defect with Hyundai's self leveling rear shocks. The first two incidents were covered under warranty, but Hyundai is refusing the replace them this time because it is no longer under the manufacturer warranty.

On roadtrip with family to daughter’s soccer tournament. Car started to shift funny then engine light turned on along with warning display saying something was wrong with the engine. We were only hour into driving so drove hour back home to dealership/service for Hyundai. They looked over the car and reported that we did the right thing by bringing it back and not continuing our roadtrip with it. The thermostat wasn’t working which would cause issues to engine with overheating and putting my family at risk with driving it on road trip with engine overheating.

I rent my vehicle on the Turo app Market and depend On it as income. When this recall occurred the vehicle was suspended from the platform as it was being rented out to a client and was not informed during the recall as she was driving it, therefore putting her at risk, as well as myself as a host. Its been a month and now I am unable to do business or drive the car knowing the potential consequences stated by the recall indefinitely.

Seat belts does not retract and when pulled it remains in that position. Even when I feed the belt back into its place its very loose and unsafe.[driver seatbelt], fuel injectors are causing the car not to accelerate and safety concerns while on freeway with children the car began to shutter/wanting to.shut off. I used both break and gas at the same time to keep the car running. I was told by Hyundai that the powertrain warranty purchases does not cover that part.

Vehicle started rattling at 96k miles with no check engine light. Performed diagnostics and found that the vehicle had zero oil inside. Determined that there was no sign of an oil leak and that the engine had internally consumed all of the oil. The rattling still exists and when reported to Hyundai, they sent me away and said to come back after 1k miles to see if it’s consumed 1.1 quarts and only then they will clean the engine and see if that helps and if after another 1,000 miles I still am consuming oil, they will replace the engine. They are refusing to provide a loaner vehicle throughout this process as well.