2019 Hyundai Kona

11 days after purchasing the vehicle it began shutting completely off in the middle of me driving it, losing all power for no reason I could see and would not turn on for a considerable amount of time. I brought the vehicle back to the dealership on 6 separate occasions, one of the times my car stayed at Jenkins Hyundai for 12 weeks while they tried to find the issue. Finally, it was towed to a Hyundai dealership in Valdosta, GA who kept it for 2 weeks and found two electrical shorts under the front bumper. After this repair it stopped losing power randomly but I still experienced electrical surges, flickering, and consistently blown lightbulbs. It was brought back to my dealership I bought from after this but they claimed nothing was wrong, so I gave up trying. I don't feel like my issues were ever taken seriously and I am now stuck with this vehicle.

Throughout the last six months the car was stalling occasionally. The car would stall when accelerating after a stop. My local dealer replaced the starter coils and changed the oil. When the problem repeated, it was discovered the engine is burning oil. In fact approximately 6 weeks since the last oil change in November 2023, the engine needed another 3 quarts of oil. My local mechanic diagnosed the problem. He said the piston rings are inferior causing the engine to burn oil prematurely. So, I monitor the oil level weekly. I spoke to Hyundai America and they refuse to acknowledge the problem. The engine started stalling at approximately 80,000 to 90,000 miles ago. Both my wife and myself were almost rear-ended.

While driving the car, the engine stalls and I'm no longer able to accelerate, despite pressing the gas pedal. I'm able to turn and brake. When this happens, the check engine, oil, and battery lights come on. It is sometimes accompanied by a grinding/banging sound. In order to get my car running again, I have to park it somewhere safe, turn it off, and turn it back on. This is difficult to do on a highway or when surrounded by a lot of traffic. This started occurring in November 2022 and has happened many times since then.

We were driving on the interstate when suddenly the check engine light began flashing and the engine began to lose power. We were able to coast to a safe location to pull off, but had it not been Christmas day and there was more traffic, the situation would have been much more dangerous. Once pulled over we shut off the engine. Upon trying to restart the vehicle it would not start up again. After having it towed to a repair shop they stated the engine had pieces of metal throughout and would need to be replaced. It appeared to be a failure of the piston rings.

The contact owns a 2019 Hyundai Kona. The contact stated while driving approximately 60 MPH, the vehicle lost motive power and stalled. The contact was able to coast off to the side of the roadway and attempted to restart the vehicle. After several attempts the contact stopped and waited for approximately 30 minutes and was able to restart the vehicle. The contact stated no warning light was illuminated. The contact was able to drive to an unknown dealer. The dealer diagnosed the vehicle and determined that the engine had seized and needed to be replaced. The vehicle had not been repaired. The manufacturer was not informed of the failure. The failure mileage was unknown. The VIN was unavailable.

The contact owns a 2019 Hyundai Kona. The contact stated while driving approximately 45 MPH and accelerating to merge onto the highway, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The contact pulled off the road and was able to restart the vehicle on the first attempt. The contact continued driving but became aware that the engine was making an abnormal sound and was laboring while attempting to accelerate. The contact checked the oil level after arriving to his destination and became aware that the oil level was low. The vehicle was taken for an oil change and then taken to an independent mechanic however, the mechanic found no failure or an oil leak. The contact called another independent mechanic who related the engine failure to NHTSA Campaign Number: 21V301000 (Engine). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 72,000.

The contact owns a 2019 Hyundai Kona. The contact stated that upon purchase of the vehicle, she was informed that the vehicle was included in NHTSA Campaign Number: 21V301000 (Engine). The contact was referred to a dealer for assistance. The dealer informed the contact that the vehicle was not under recall; however, the dealer performed a vibration test which the vehicle passed. The contact stated that the vehicle was consuming an excessive amount of engine oil. There was no warning light illuminated. The contact linked the failure to the previous recall. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was 63,819.

Driving at highway speed 65MPH, the car stalled and slowed down, not moving forward when pressing the gas. No dash indicators were present. I pulled to the side of the highway, turned the car off, and turned it back on. The check engine and oil indicator came on, and the engine began to smoke. The engine temperature was normal. I immediately turned the car back off and called a tow truck. I waited for about two hours for the tow truck, and multiple times, my car was almost struck by traffic coming from behind. I was pulled off the road as far as I could go without going into the ditch. When the tow truck driver came, I got the tow tools from the back. There was sticky dark residue all over the back hitch, getting on my hands and clothes. When the tow truck driver got to the mechanic, oil was *pouring* out of the bottom. The bed of tow truck was covered in oil. Mechanic stated that oil drain plug was missing, but it had been 3000 miles since my oil change was performed by them, and there were zero signs of it not being tightened enough. No oil leaking at any time in the last 3000 miles. Car was at mechanic 200 miles prior for nail in tire, and no oil leaking at that time either. They are denying responsibility, and have paperwork to show they did oil change correctly. At no point in the last 3000 miles did a dash indicator come on for check engine or oil.