2016 Hyundai Genesis

The contact owns a 2016 Hyundai Genesis. The contact stated that after parking the vehicle in a nearby parking lot, upon returning, there was heavy black smoke coming from under the front passenger’s side seat. Upon further inspection, the contact burned his right hand while attempting to check for the source of the fire. The vehicle was taken to a local dealer while the black smoke was present, where it was diagnosed with a possible wiring harness failure and the vehicle remained with the dealer for further investigation. The vehicle was not repaired. In addition, the contact stated that the method of how the smoke was extinguished was unknown. No medical attention was sought. A Police report was not filed. The contact stated that as per the insurance provider, it was unknown if the vehicle was a total loss. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

Dear NHTSA, I am filing this complaint to formally report a serious vehicle safety hazard and to express concern over how Hyundai/Genesis has handled it. My 2016 Hyundai Genesis 3.8 AWD experienced a n engine compartment fire originating from the starter motor, which subsequently melted the engine wiring harness and surrounding components. This fire could have easily caused serious injury or death, as it occurred shortly after starting the vehicle. Fortunately, I was able t o shut the vehicle off and get t o safety before the flames spreadThe dealership and Genesis Customer Care opened a case (Case #41642221) but later informed me that this was "not related" to the existing Hyundai/Genesis recall involving the same starter and wiring harness fire risk. Their explanation was that my incident was merely a "coincidence" - despite the identical cause and symptoms described in the recall documentation. This reasoning is unacceptable, irresponsible, and ignores the fundamental issue: the fire originated from the starter, the same component already known t o have a fire-related defect. Dismissing a near-identical safety incident as unrelated poses a severe public safety concern and suggests Hyundai/Genesis may be avoiding accountability for additional affected vehicles outside the recall's VIN range. I believe this defect and the manufacturer's response warrant a n urgent NHTSA investigation into the scope of the existing recall and whether it should be expanded. This issue is not only mechanical but life-threatening, as an engine fire caused by electrical failure could easily occur while driving or in an occupied area. Please investigate this issue and ensure Hyundai/Genesis takes full responsibility for this defect before someone i s seriously injured or killed

On [XXX], after driving on a rainy day (with a flood warning reported by NWS), I noticed a strong burning smell in the garage the next day, and my car wouldn’t start. Unable to get it running, I had it towed to a nearby repair shop, where they found burn marks on the starter and starter harness. The repair costs were significant, so I filed a claim with my insurance under my comprehensive coverage. The following day, the insurance adjuster informed me that Hyundai had issued a recall (RECALL 254, 24V 107000) related to my issue and advised me to take the vehicle to Hyundai for repair. I had the car towed to the Hyundai dealer in Cumming. However, after diagnosing the vehicle, Hyundai of Cumming stated that it was not subject to the recall. I believe this incident is clearly part of the recall, as shown in the attached photos from the local repair shop. Since Hyundai of Cumming claimed it wasn’t covered, my insurance company requested a detailed explanation and additional photos, but Hyundai of Cumming has been unresponsive for over a month. I reached out to Hyundai Motor USA, but they simply provided the same information as Hyundai of Cumming, without any investigation. During this process, I incurred nearly $1,000 for a rental car, which was a significant expense for me. Two months after the incident, Hyundai of Cumming offered me two options: A) Pay out of pocket for repairs, or B) Remove the vehicle from their shop. Since the car wouldn’t start, I had no choice but to pay for the repairs. I finally got my vehicle back on October 19, 2024, three months after the incident, with total costs around $6,000, including the rental. I still don’t understand why Hyundai of Cumming believes this burned starter solenoid incident is not part of the recall. As a typical customer, I feel powerless against this large corporation, despite knowing this issue should be covered. If you need anything else from me, please feel free to reach out anytime. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

The contact owns a 2016 Hyundai Genesis. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed with an electrical short. The mechanic replaced the starter. Additionally, the mechanic informed the contact that the vehicle was covered under a recall and referred the contact to the dealer for assistance. The vehicle was taken to a dealer, where it was diagnosed that the starter harness and the starter compartment had failed and needed to be replaced. The dealer informed the contact that he would need to pay the repair fee even though the VIN was included in NHTSA Campaign Number: 24V107000 (Electrical System). The contact stated that he was disregarded and advised by the dealer to pay out of pocket. Additionally, the dealer advised the contact to trade the vehicle in. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened; however, the contact was denied assistance because the vehicle was out of warranty. The contact stated the manufacturer also failed to acknowledge the recall. The failure mileage was approximately 100,000.

The contact owns a 2016 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the instrument panel deactivated. Additionally, the headlights turned off unintendedly and the engine seized. The vehicle was able to restart however, the failure recurred. The dealer was contacted, but the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,300. Parts distribution disconnect.

This has happened a few times the first time i was driving and the headlights flicked on and off on the dash it showed it switched from auto to off by its self it has done that a few times. The time that i was driving on the highway and the lights when out during the night i was driving 65mph over a pass with no warning I had to turn them on because they did not come back on by them self. I contacted the hyundai dealership they told me there was a tsb for it but the problem would have to happen while they are driving it so they could fix it under warranty. This is a huge safety risk because they note "Certain vehicles may exhibit intermittent headlight flickering while driving with the light switch on AUTO light mode" in there TSB and it says " intermittent" witch means "not happening regularly or continuously" so it doesn't happen they wont cover it under warranty. And it happens at random times witch causes a safety risk because if the light out it can cause a fatal accident. i contacted hyundai about this my self and they told me the same thing that the dealer has to have it happen to them or its not covered. please look into this it needs to be recalled tsb 20-BE-009H-1

The contact owns a 2016 Hyundai Genesis. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the instrument panel was deactivated. In addition, the headlights shut off and the engine seized. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,240. VIN tool confirms parts not available.