2010 Hyundai Elantra

TL* THE CONTACT OWNS A 2010 HYUNDAI ELANTRA. THE CONTACT STATED THAT THE STEERING COLUMN FUNCTIONED ABNORMALLY AND MADE AN ABNORMAL NOISE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS BROUGHT TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A FLEXIBLE COUPLER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000. THE VIN WAS NOT PROVIDED.

MY 2010 HYUNDAI ELANTRA WAS RECALLED FOR A PROBLEM WITH THE ASSISTED POWER STEERING. THE PROBLEM WAS ADDRESSED BY THE SERVICE DEPARTMENT AT M.J. SULLIVAN DEALERSHIP IN NEW LONDON, CT IN APRIL OF 2015. THIRTEEN MONTHS LATER THE SYSTEM FAILED AND THE STEERING IS NOW DIFFICULT, ESPECIALLY DURING ATTEMPTS TO MAKE TURNS OF SHORT RADIUS. PRESUMABLY OTHER OWNERS OF THIS MAKE, MODEL AND YEAR HAVE ALSO EXPERIENCED THE SAME RECURRING PROBLEM FOLLOWING THE 2015 RECALL. MY PURPOSE IS CONTACTING YOU IS TO BRING THE PROBLEM TO YOUR ATTENTION, TO INQUIRE AS TO THE FREQUENCY OF FAILURE OF THE "FIX" TO THE POWER ASSISTED STEERING SINCE THE 2015 RECALL, AND TO ASK IF A FOLLOW-UP RECALL IS ANTICIPATED. THANK YOU FOR YOUR INTEREST! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 HYUNDAI ELANTRA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS POWER STEERING. THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 187,000.

TL* THE CONTACT OWNS A 2010 HYUNDAI ELANTRA. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE DRIVING APPROXIMATELY 5 MPH. THE EPS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V100000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.

TL* THE CONTACT OWNS A 2010 HYUNDAI ELANTRA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ABNORMAL CLICKING NOISE FROM THE STEERING COLUMN. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. UPDATED 10/12/17*LJ *CN

WAS DRIVING DOWN THE HWY AND HAD TO STOP FOR A STOP LIGHT AS I PULLED AWAY THE ESP LIGHT CAME ON TURNING OFF MY POWER STEERING CAUSING ME TO HAVE TO STOP AND TRY TO PULL OVER TO TURN CAR OFF TO RESET THE ESP LIGHT SO I COULD TURN MY CAR SAFELY I HAD TO DO THIS SEVERAL TIMES IT HAVE TO MAKE A 90 DEGREE TO TURN ON MY ROAD OR OFF ON TO THE HWY. I TOOK IT TO THE DEALER AND THEY SAID THAT IT WAS A SAFETY ISSUE BUT WAS NOT ON RECALL THE PART TO FIX MY CAR ENDED UP COSTING ME 2100.00 FOR A PART THAT SHOULD HAVE NEVER GONE OUT. I HAD TO REPLACE THE WHOLE STEERING COLUMN. FOR A PART THAT WAS IN THE STEERING COLUMN. I CONTACTED HYUNDAI COSTUMER SERVICE AND THEY SAID THAT MY CAR WAS OUT OF WARRANTY BUT I HAVE WENT ON THERE COMPLAINS AND SEE THAT THIS HAS BEEN GOING ON FOR AWHILE THEY HAVE COMPLAINTS FOR 2009 AND UP TO 2012 I TOLD HYUNDAI THAT IT WAS NOT THAT IT WAS NOT THE WARRANTY I WAS COMPLAIN ABOUT AND THAT IT WAS A SAFETY ISSUE I THEN CONTACTED THE BBB AS INSTRUCTED TO TO HEAR THE SAME THING I THANK THAT THIS ISSUE NEEDS TO BE ADDRESSED BEFORE SOME ONE GETS HURT IT IS ALL READY COSTING CONSUMERS THOUSAND OF DOLLARS TO FIX AFTER HYUNDIA STATES THAT THERE VEHICLES ARE SAFE IT IS NOT SAFE WHEN YOU LOSS YOUR POWER STEERING WHILE TRYING TO MAKE A TURN A CAN'T TURN THE STEERING WHEEL. I HAVE ALL THE INFORMATION AND E-MAILS THAT I COMMUNICATED WITH HYUNDAI AND THE BBB IF YOU NEED IT I CAN E-MAIL IT TO YOU.

TWICE THE POWER STEERING ASSIST HAS GONE OFF . ONCE AT 20 MPH AFTER MAKING A TURN IN MALL PARKING LOT, AND ONCE APPROX 30-35 MPH WHILE GOING STRAIGHT ON A RESIDENTIAL STREET IN SUBURBS. . THE VEHICLE REQUIRED GREAT EFFORT TO STEER THE VEHICLE TO THE SHOULDER OF THE ROAD. THE ENGINE WAS STILL RUNNING. DRIVER SHUTOFF THE ENGINE, THEN RESTARTED THE ENGINE AND CONTINUED DRIVING WITHOUT FURTHER INCIDENT. THE EVENTS OCCURRED THREE MONTHS APART MARCH AND JUNE 2016

TL* THE CONTACT OWNS A 2010 HYUNDAI ELANTRA. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EPS NEEDED TO BE REPLACED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V100000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

VEHICLE WAS TOOK IN TO DEALERSHIP LAST 4/22/2015 FOR EPS RECALL NHTSA CAMPAIGN NUMBER: 15V100000 AND HYUNDAI RECALL 127. THEY COMPLETED A SOFTWARE UPDATE. THE RECALL DOES NOT FIX THE PROBLEM ON 5/26/2016 WAS DRIVING THE 2010 ELANTRA AND EPS LIGHT CAME ON CAUSING LOSS OF STEERING CAPABILITY. CALLED HYUNDAI THEY SAID IT WAS NOT PART OF RECALL TAKE TO DEALER. DEALER ON 6/1/2016 STATED THAT THE SOFTWARE UPDATE WAS DONE BUT DID NOT FIX EPS STEERING ISSUE AND WOULD NEED TO REPLACE STEERING COLUMN $2150. THE RECALL OBVIOUSLY DID NOT FIX THE PROBLEM AND AFTER DOING RESEARCH ONLINE HAVE NOTICED MANY OTHERS ARE HAVING THE SAME ISSUE. IF A RECALL IS TO FIX THE PROBLEM THE RECALL SHOULD BE DONE FULLY AND CORRECTLY NOT CHEAPLY AND HALFWAY. THE EPS CAUSES STIFF STEERING MAKING IT IMPOSSIBLE FOR A PERSON TO STEER. THIS COULD LEAD TO MANY ACCIDENTS AND POSSIBLY DEATH. THE LIGHT COMES ON AND IMMEDIATLEY WITH OUT WARNING THE STEERING IS AUTOMATICALLY GONE. WHILE DRIVING I WAS ALMOST IN AN ACCIDENT BECAUSE AFTER LOSING STEERING I TRIED MAKE A TURN OFF THE MAIN ROAD INTO A SUBDIVISION TO GET OFF THE MAIN ROAD. AS I WAS TURNING AT A VERY LOW SPEED BELOW 5 MPH I WAS UNABLE TO STAY IN MY LANE AND A CAR WAS EXITING THE SUBDIVISION. ALTHOUGH THERE WOULD BE MINOR DAMAGES, THIS COULD BE DIFFERENT IF I WAS ON THE HIGHWAY AT AN EXIT COMING AROUND A TURN. THE LOSS OF STEERING IS UNSAFE AND I DO HOPE THAT THE RIGHT MEASURES ARE EVENTUALLY TAKEN TO RESOLVE THIS ISSUE BEFORE SOMEONE IS KILLED. THE VEHICLE HAS LESS THAN 45000 MILES ON IT.

TL* THE CONTACT OWNS A 2010 HYUNDAI ELANTRA. WHILE DRIVING IN REVERSE, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE EPS CONTROL UNIT NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V100000 (STEERING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.