2000 Honda Passport

TL* THE CONTACT OWNS A 2000 HONDA PASSPORT. WHILE THE CONTACT'S WIFE WAS DRIVING 5 MPH OVER A BUMP IN THE ROAD, THE SUSPENSION FRACTURED. SHE LOST CONTROL OF THE VEHICLE AND LATER NOTICED THAT THE FRAME WAS RUSTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO HONDA OF FRONTENAC (885 S LINDBERGH BLVD, ST. LOUIS, MO 63131, (314) 994-1400), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO MANGUEST HONDA (5935 S LINDBERGH BLVD, ST LOUIS, MO 63123, 314-649-1200) WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED DUE TO EXCESSIVE RUST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 140,000.

MY VEHICLE HAS BEEN AT A HONDA DEALERSHIP FOR 3 WEEKS. IT HAS DAMAGE RELATED TO AN ACTIVE RECALL. THE ENTIRE BACK PART OF THE FRAME IS RUSTED, TO THE POINT THERE IS NO 'MEAT' TO FIX THIS ISSUE. WE ARE NOW GETTING ZERO RESPONSE FROM HONDA OR THE DEALERSHIP, AND NEED ASSISTANCE IN A POSITIVE RESOLUTION. THE HONDA CASE # IS: 10V436000. THIS VEHICLE WHEN TOWED HAD TIRES SEPARATING FROM THE BODY, AND IS WAY BEYOND A PATCH-FIX. I FILLED UP THE TANK, APPARENTLY, THE WEIGHT CAUSED A SEPARATION IN THE FRAME. WHEN STATIONARY, A BACK TIRE SEPARATED FROM THE FRAME WHEN THE TOW TRUCK ATTEMPTED TO LOAD THE VEHICLE. THE EXTENT OF FRAME DAMAGE RENDERS THIS UN-FIXABLE...BUT NOW OUR HONDA REP AND OUR DEALERSHIP SERVICE MANAGER WILL NOT RETURN PHONE CALLS. PLEASE HELP!

I WAS DRIVING ABOUT 25 MPH AND SOMEONE PULLED RIGHT IN FRONT OF ME REQUIRING ME TO SLAM ON THE BRAKES. I HEARD SOMETHING SNAP OR BREAK IN THE REAR OF THE CAR. IT WAS VERY HARD TO STEER, THE CAR SEEMED TO WIGGLE AND SWAY. I PULLED OVER AS SOON AS I COULD, WITHIN A HALF BLOCK. I LOOKED FOR A FLAT TIRE, NOTHING SEEMED WRONG SO I TRIED TO DRIVE HOME. THERE WAS A HORRIBLE RUBBER SCRAPING SOUND FROM THE LEFT REAR. I GOT OUT AGAIN AND SAW THAT THE TIRE WAS WEDGED AGAINST THE WHEEL WELL. I CALLED A WRECKER AND HAD IT TOWED TO MY MECHANIC. AS SOON AS HE SAW IT THE MECHANIC CALLED ME AND SAID, "YOUR CAR IS TOTALED, THE FRAME IS ROTTED OUT." SO I HAD TO HAVE THE CAR TOWED BACK TO MY HOME. MY NEIGHBOR ALSO OWNS A 2000 HONDA PASSPORT AND HE TOLD ME THAT THERE HAD BEEN A RECALL FOR THE FRAME, SUSPENSION FOR MY MODEL AND YEAR. I FOUND THE RECALL #10V436000 AT HTTP://WWW.HONDAPROBLEMS.COM/RECALLS/PASSPORT/2000/ I CALLED HONDA ON MONDAY, DECEMBER 9 TO REPORT THAT I HAD NEVER RECEIVED A RECALL NOTICE AND ASKED IF THEY COULD HELP ME. I HAD READ ABOUT A BUYOUT PROGRAM. THE REP SAID THAT THE RECALL WAS ONLY GOOD FOR TWO YEARS AND HAD EXPIRED, THERE WAS NOTHING SHE COULD DO TO HELP ME. THIS IS A SERIOUS PART OF THE CAR, HAD I BEEN ON THE INTERSTATE I COULD HAVE HAD A HORRIFIC ACCIDENT. HONDA KNEW THEY HAD A PROBLEM, HOW CAN THEY LIMIT THE REPAIR TO TWO YEARS? THERE WERE 149,992 VEHICLES INVOLVED IN THIS RECALL, IS THERE ANYONE THAT CAN HELP ME? *TR

I AM THE 2ND OWNER OF THIS VEHICLE. IT IS IN GREAT CONDITION EVERYWHERE OTHER THAN THE REAR FRAME. I HAD NO IDEA HOW BAD THE RUST WAS UNDER THE VEHICLE IN THE REAR. I BOUGHT THE SUV 1 YEAR AGO IN AUGUST FOR $2700 WITH 121,000 MILES. I TOOK EXCELLENT CARE OF IT & ON 10/3/13 I WAS MAKING A RIGHT HAND TURN ONTO A HIGHWAY WHICH WAS A 55 MPH SPEED LIMIT. AS I ACCELERATED MY FRONT END WOBBLED BACK & FORTH BAD AND AT 25 MPH MY SUV DARTED TO THE RIGHT SHOULDER OF THE ROAD & I SLAMMED ON THE BRAKES MISSING THE GUARD RAIL. BY 1 FOOT. I HAD TO HAVE IT TOWED HOME DUE TO MY DRIVER SIDE REAR TIRE WAS PINCHEDINTO MY REAR BUMPER. MY BODY SHOP GUY SAID THE REAR TRAILING ARM RUSTED RIGHT OFF THE FRAME & ESD MOST LIKELY NOT FIXABLE UNLESS I WANT TO SPEND OVER $1500 TO HAVE THE FRAME CUT OUT & TRY TO FIND GOOD METAL TO WELD TOO IF THERE IS ANY. AN THE OTHER SIDE IS BAD TOO. I HAD NO IDEA THIS COULD HAPPEN &I HAD MY PASSPORT AT THE HONDA DEALERSHIP. 6 MONTHS AGO & ASKED THE GARAGE BOSS IF THERE WAS ANY RECALLS THE VEHICLE MISSEF OR IF THERE IS ANYTHING I SHOULD. WATCH OUT FOR & HE SAID NO. I COULD HAVE BEEN KILLED IF I WOULD HAVE BEEN GOING FASTER. HOW DOES A 13 YEAR OLD VEHICLE RUST OUT THAT FAST? HONDA SHOULD BE HELD RESPONSIBLE FOR SELLING UNSAFE VEHICLES. *TR

TL* THE CONTACT OWNS A 2000 HONDA PASSPORT. THE CONTACT STATED THAT THE FRAME WAS CORRODED IN THE REAR ON BOTH SIDES OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS INSPECTED AND DECLARED UNSAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT WOULD NOT OFFER ASSISTANCE BECAUSE NHTSA CAMPAIGN NUMBER: 10V436000 (SUSPENSION) WAS EXPIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

THE UNDERSIDE FRAME OF MY 2000 HONDA PASSPORT IS SO RUSTED, A SWAY BAR CONNECTED TO THE AXLE BROKE FREE. I HAVE BEEN TOLD BY MY MECHANIC AND BY A HONDA DEALER THAT THE RUST IS SO BAD, THERE IS NOTHING TO ATTACH THE SWAY BAR TO. THE BAR ATTACHED TO THE FRAME (WHICH THIS SWAY BAR IS ATTACHED TO) WAS FIXED IN THE RECALL 1.5 YEARS AGO. IT IS STILL ATTACHED TO THE FRAME, SO HONDA WILL NOT FIX THIS ISSUE OR GIVE ME COMPENSATION FOR MY CAR. I BELIEVE IT IS ALL RELATED AND THE RECALL DID NOT WORK TO FIX THE SUSPENSION ISSUES. MY HONDA DEALER BASICALLY TOLD ME I HAD TO DEAL WITH CORPORATE AND TO COME PICK UP THE CAR. I WAS SHOCKED BY THIS AS THE CAR WAS UNSAFE TO DRIVE AND A POTENTIAL SAFETY HAZARD. WHEN MY WIFE PRESSED THE SERVICE MANAGER, HE THEN SAID THE CAR SHOULD NOT BE DRIVEN. AS FOR THE RECALL, MY HONDA DEALER WROTE DOWN THE WRONG VIN NUMBER ON MY INVOICE, SO THEY THOUGHT THE CAR WAS A 1999 PASSPORT. IF YOU READ THE RECALL, THERE IS A DIFFERENCE ON HOW THE DEALER SHOULD HANDLE A 10 YEAR OLD CAR VERSUS AN 11 YEAR OLD CAR. ACCORDING TO HONDA CORPORATE, THIS WOULD NOT ACTUALLY AFFECT HOW MY CAR WAS FIXED BY THE RECALL. BUT IT GETS BETTER. THE RECALL WORK WAS SUBBED OUT TO A 3RD PARTY FOR A STAGE 3 REPAIR. NO ONE AT CORPORATE OR THE DEALER WILL TELL ME IF THIS WAS AUTHORIZED BY CORPORATE, AS SOMEONE AT THE NHTSA TOLD ME WAS PROPER PROTOCOL. AND I CAN'T BELIEVE THAT NO ONE AT THE DEALERSHIP, WHEN THE RECALL WORK WAS DONE, TOLD ME HOW BAD THE UNDERSIDE OF MY CAR WAS. COULD THIS BE BECAUSE IF THEY DIDN'T DO THE RECALL WORK THEY DON'T GET PAID? THERE IS NO CONFLICT OF INTEREST HERE AT ALL. I TALKED WITH CORPORATE A WEEK AGO AND ASKED THEM TO HAVE THE HONDA CORPORATE DISTRICT MANAGER FOR MY DEALERSHIP CALL ME. HE HASN'T CALLED. HONDA WON'T BACK UP THE HONDA NAME ON THIS BROKEN DOWN ISUZU. *TR

I PURCHASED THIS VEHICLE ON THE 5TH OF JULY 2013. TOOK THE VEHICLE HOME AND NOTICED A BADLY DEFECTIVE TIRE ON THE RIGHT REAR AND THAT THE BRAKES WERE HAVING ISSUES WHICH INCLUDED POOR STOPPING AND A VIBRATION IN THE BACK. I GOT DOWN ON MY HANDS AND KNEES TO LOOK AT THE TIRE AND THEN NOTICED LARGE ROTTED HOLES IN FRAME BY TIRES. I THEN LAID ON MY BACK AND NOTICED THAT THE ENTIRE FRAME WAS ROTTED OUT FROM FRONT TO BACK. THIS IS SO BAD THAT I CAN PUSH HOLES THROUGH THE FRAME WITH JUST MY FINGERS. I HAVE SINCE GOTTEN ONLINE AND DISCOVERED THAT THERE HAS BEEN A RECALL ISSUED ON THIS VEHICLE FOR A CONTROL ARM BRACKET THAT BREAKS OFF OF THE FRAME DUE TO ROT. THIS ISSUE HAS FAR EXCEEDED THAT RECALL AND I AM WANTING TO KNOW WHAT WOULD BE MY BEST COURSE OF ACTION FROM HERE? I AM NOW AFRAID TO EVEN MOVE THIS VEHICLE OUT OF MY DRIVE WAY DUE TO SAFETY CONCERNS FOR MYSELF OR OTHERS AROUND ME. THANK YOU SO MUCH FOR YOUR TIME ON THIS ISSUE AND I LOOK FORWARD TO A RESPONSE FROM YOU ON THIS MATTER.... [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2000 HONDA PASSPORT. THE CONTACT STATED THAT WHILE HAVING REGULAR MAINTENANCE DONE, HE WAS NOTIFIED THAT THE VEHICLE WAS DEEMED UNREPAIRABLE DUE TO CORROSION OF THE FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD SURPASSED THE STATUTE OF LIMITATIONS FOR NHTSA CAMPAIGN NUMBER: 10V436000 (SUSPENSION). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,00.

TL* THE CONTACT OWNS A 2000 HONDA PASSPORT. THE CONTACT STATED THAT THE FRAME WAS RUSTED AND CORRODED. THE FAILURE PREVENTED THE VEHICLE FROM PASSING STATE INSPECTION. THE VEHICLE WAS TAKEN TO THE DEALER FOR ROUTINE INSPECTION AND THE CONTACT WAS INFORMED OF THE RUSTED FRAME. THE DEALER INFORMED HIM THAT THERE WERE NO RECALLS FOR THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE MANUFACTURER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THE FAILURE WAS BEYOND REPAIR AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 127,000.