2016 Honda Odyssey

TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT BOTH THE REAR DRIVER AND PASSENGER SIDE SLIDING DOORS FAILED TO FUNCTION PROPERLY. WHEN PRESSING THE AUTOMATIC BUTTON TO CLOSE THE DOORS, THE DOORS REVERSED INSTEAD OF MOVING FORWARD TO CLOSE. THE CONTACT STATED THAT THE DOORS COULD ONLY CLOSE MANUALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE PARTS THAT NEEDED TO BE REPLACED WERE UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,000.

TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE SECOND ROW DRIVER'S SIDE SEAT WOULD NO LONGER LATCH INTO THE FORWARD POSITION, WHICH CAUSED THE BACK SUPPORT TO BECOME LOOSE. THE VEHICLE WAS TAKEN TO GWINNETT PLACE HONDA (3325 SATELLITE BLVD, DULUTH, GA 30096, 678-534-2208) WHERE IT WAS DIAGNOSED THAT THE FRAME WAS DAMAGED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 09804235. THE MANUFACTURER STATED THAT THEY WOULD PROVIDE GOODWILL ASSISTANCE FOR THE REPAIR; HOWEVER, THE CONTACT WOULD HAVE TO PAY A SMALL FEE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000. *TT *TR

THE VAN JUDDERS PERIODICALLY AT SPEEDS BELOW 50MPH. THE JUDDERING IS BAD ENOUGH TO BE A SAFETY ISSUE. THE TORQUE CONVERTER SOFTWARE HAS BEEN UPDATED AND TRANSMISSION FLUID FLUSHED MULTIPLE TIMES WITHOUT SOLVING THE ISSUE. THE TRANSMISSION SHIFTS ERRATICALLY AND JERKS THE VAN RENDERING IT UNSTABLE. MULTIPLE CUSTOMERS HAVE REPORTED THE SAME ISSUE WITH THIS MODEL.

TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE WALK-IN RELEASE LEVER TO THE SECOND ROW OUTBOARD SEAT WOULD NOT REMAIN IN THE LOCK POSITION. THE CONTACT HAD TO MANUALLY LOCK THE SEAT IN ORDER FOR IT TO REMAIN IN POSITION. THE VEHICLE WAS TAKEN TO HONDA OF SANTA MARIA (XXX), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAIILURE MILEAGE WAS APPROXIMATELY 56,442. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

AFTER 38000 MILES, MY STEERING WHEEL BEGAN TO MAKE A CLICKING/POPPING SOUND WHEN TURNING AT A VERY SLOW SPEED, I TOOK IT IN AND THE DEALER/SERVICE CENTER SAID THERE WAS A SERVICE BULLETIN, BUT IT WASN'T A SAFETY HAZARD, ALSO SAID THE VAN HAD A SIMILAR ISSUE WITH STRUTS (SAFETY BULLETIN ISSUED FOR THOSE AS WELL). EXTREMELY DISAPPOINTED THAT A VEHICLE WITH THIS LOW MILES AND SUCH A GOOD REPUTATION FOR QUALITY WOULD HAVE SUCH ISSUES AND I FIND IT HARD TO BELIEVE HOW THE STEERING AND STRUTS ARE NOT A SAFETY ISSUE. PRIOR TO THESE ISSUES, MY RACK AND PINION STARTED LEAKING, WHICH IS UNHEARD OF AT 35000 MILES.

THE PASSENGER SIDE SLIDING DOOR OPENS UP AUTOMATICALLY AS THE CAR IS IN MOTION. THE VAN IS SET TO LOCK ALL DOORS WHEN TAKEN OUT OF PARK. THE VAN DOESN'T GO INTO PARK THUS ALLOWING THE SLIDING DOOR TO OPEN. THIS IS THE SECOND ROW OF THE VAN WHERE MY CHILDREN SIT. WHEN IT HAS OPENED, ON ITS OWN, MY CHILD HAS BEEN SITTING THERE. THE DEALERSHIP CAN'T FIGURE OUT WHAT IS CAUSING THE DOOR TO OPEN OR WHY THE DOORS DON'T LOCK. *TR

AS I WAS DRIVING OUR 2016 HONDA ODYSSEY ON THE FREEWAY ON 8 FEBRUARY 2019, THE SUNROOF GLASS EXPLODED LEAVING A HOLE ABOUT 6 INCHES FRONT-TO-BACK BY ABOUT 9 INCHES SIDE-TO-SIDE. AT THE TIME OF THE EVENT, THE INTERIOR PANEL WAS OPEN TO LET IN THE SUNLIGHT SO IT WAS QUITE LOUD WHEN THE GLASS EXPLODED. I DO NOT BELIEVE THE GLASS WAS HIT BY A ROCK OR OTHER DEBRIS. THERE WERE NO CARS OR TRUCKS CLOSE AHEAD OF ME AND I HAD NOT GONE UNDER AN OVERPASS. ALSO THE REMAINING BROKEN GLASS AROUND THE HOLE WAS BOWED OUTWARD. MY SENSE IS THAT THIS IS A STRESS-RELATED FAILURE - PERHAPS TRIGGERED BY THE DIFFERENCE BETWEEN OUTSIDE AND INSIDE TEMPERATURES. AT THE TIME OF THE EVENT, THE OUTSIDE TEMPERATURE HERE IN CASTLE ROCK, CO WAS 19 DEG F AND THE SUN WAS SHINING. THE INSIDE TEMPERATURE WAS ABOUT 67 DEG F. OUR DEALER, KUNI HONDA, SAID THAT BECAUSE THE VAN HAD PAST THE 36-MONTH MARK IN DECEMBER (ABOUT 5 WEEKS EARLIER) THAT THEY WOULD NOT COVER THE REPAIR UNDER WARRANTY. THE SERVICE MANAGER TOLD ME THE REPAIR WOULD COST $997.02.