2013 Honda Crosstour

As I was driving out of the parking garage I could not turn the wheel of my vehicle and almost hit a cement pillar. A light popped on that had a steering wheel and a exclamation mark. This message had never popped up before. I looked in my owners manual and found it was the power steering sign. I thought my vehicle needed power steering fluid but found out it was automatic. I took it to the dealership and they stated I need a steering rack.

AFTER TAKING MY VEHICLE TO HOLMAN HONDA SUNRISE FOR AIRBAG SAFETY RECALL A VIBRATION STARTED HAPPENING. TOOK BACK IN TO THE DEALERSHIP WAS TOLD AIR RECALL FIXING WOULDN'T CAUSED IT THEN THEY DID AN INSPECTION PROVIDED THREE RECOMMENDATIONS FOR REPAIR FRONT PASSENGER AXLE, BRAKES AND ROTATOR, AND ALL NEW FOUR WHEELS. COMPLETED ALL RECOMMENDATIONS GIVEN BY THE DEALERSHIP VIBRATIONS STILL NOT FIXED. HAD A SECOND INSPECTION ON THE VEHICLE BY PRIVATE MECHANIC WHO SEEN THAT THE AXLE PART IS BAD. WENT BACK TO HOLMAN HONDA SUNRISE MADE THEM AWARE AND ASKED THEM TO INSPECT THEIR AXLE PART TO SEE IF IT WAS FAILING; THEY REFUSED TO CHECK THE AXLE PART AND JUST WANTED TO ISSUE A REFUND TO NOT DEAL WITH THE SAFETY OF MY SON AND ME. CONTACTED HONDA MANUFACTURER ABOUT THIS SAFETY CONCERN ON A MANUFACTURER DEFECTED PART THEY REFUSED ASSISTANCE AND RECOMMENDED TO CONTINUE WORKING WITH THE DEALERSHIP WHO REFUSED TO TAKE LIABILITY ON A PARTY THEY SOLD TO ME. ALSO HONDA MANUFACTURER REFERRED ME TO GO DEAL WITH ANOTHER DEALERSHIP AND PAY MORE MONEY OUT OF POCKET AFTER ALREADY WORKING WITH A DEALERSHIP ASSOCIATED WITH THEM THAT HAS BEEN NEGLIGENT ABOUT MY SAFETY. DUE TO AXLE VIBRATION HAS CAUSED THE AXLE SEALS TO LINK. THIS HAS BEEN A FRUSTRATION AS THE DEALERSHIP AND MANUFACTURE HAS NOT SHOWED ANY SAFETY CONCERNS ON A VEHICLE THAT COULD CAUSE INJURIES. THIS HAS BEEN A HORRIBLE EXPERIENCE TO SEE HOW THE DEALERSHIP AND MANUFACTURE TREAT PEOPLE FAMILIES AND LIFE OF OTHER BECAUSE OF THEIR BAD MALPRACTICE AND REFUSES TO ASSIST CONSUMERS FURTHER THEY AVOID THE LIABILITY AND PUSH IT ON THE CONSUMER AFTER THEIR SERVICE. HONDA ONCE WERE TRUSTED VEHICLES NOW I PUT NO TRUST IN THEM AS THEY HAVE LITTLE CONCERNS OR NO REMORSE ABOUT THE SAFETY OF CONSUMERS DRIVING THEY VEHICLE. ITS LIKE MONEY OVER SAFETY. ITS SAD WHEN A CONSUMER HAS PAID OUT OF POCKET SPENT SO MUCH TIME TRUSTING HONDA STILL NO FIX.

2013 HONDA CROSSTOUR ATTEMPING TO START THE VEHICLE, A GRINDING NOISE WAS HEARD FROM THE STARTER. ERROR ON DASH INDICATED STARTER SYSTEM FAILURE. ATTEMPING AGAIN, VEHICLE STARTED NORMALLYE. THE FAILURE RECURRED NUMEROUS TIMES.THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. COST 599.54 + 50.00 DIAGNOISTIC CHARGE. THE VEHICLE WAS REPAIRED WITH MANUFACTURER PARTS 12/11/2018 107277 MILEAGE. 9 MONTHS LAST SEPTEMBER 2019, STARTER BEGAIN SAME FAILURE. 118100 MILEAGE. DEALER TO REPLACE STARTER AGAIN.

WHEN ACCELERATING FROM 0 MPH TO 45 MPA THE CAR SHUDDERS. DURING A COUPLE OF THESE EVENTS THE SHUDDERING WAS VIOLENT, AND WHEN I SLOWED TO INVESTIGATE I COULD HEAR SQUEAKING COMING FROM THE ENGINE COMPARTMENT. WHEN I PARKED THE VEHICLE THERE WAS FAINT SMOKE COMING FROM THE ENGINE COMPARTMENT AND A BURNING SMELL LIKE A BURNT CLUTCH. AFTER THE VEHICLE SITS FOR A FEW HOURS THE PROBLEM RESOLVES AND DOESN'T DUPLICATE FOR THAT PARTICULAR OCCURRENCE. TOOK VEHICLE TO DEALER ONE TIME AND THEY WERE UNABLE TO FIND ROOT CASE OR DUPLICATE PROBLEM. ALSO WHEN DRIVING CONSTANT SPEED IN THE RANGE OF 10 MPH TO 45 MPH THE VEHICLE ALSO SHUDDERS, AND SEEMS TO CHANGE GEARS SO EXCESSIVELY THAT THE CAR DECELERATES AND ACCELERATES +/- 5 MPH UNCONTROLLABLY. THE CAR HAD 43K MILES ON IT WHEN THIS STARTED. IT CURRENTLY HAS 49K MILES.

THIS HAS BEEN GOING ON SINCE I BOUGHT THE CAR IN OCTOBER 2013 AND CONTINUES TO DATE. WHEN STOPPED AT INTERSECTION AND MODERATELY ACCELERATE, THE CAR DOESN'T MOVE. IT CAUSE YOU TO PANIC AND ACCELERATE HARDER AND THEN THE CAR JERKS AND TAKES OFF TOO FAST. IT'S ALMOST LIKE WHEN YOU TAKE THE FOOT OFF THE BRAKE AND ACCELERATE THE GEARS SLIP AND WHEN IT GRABS IT JERKS AND ACCELERATES ABRUPTLY. THIS IS NERVE RACKING WHEN TRYING TO TIME CROSS TRAFFIC TO CROSS INTERSECTION OR MERGING INTO TRAFFIC. NOT A VERY SECURE FEELING. *TR

HESITATION: WHEN TRYING TO ACCELERATE, AFTER STOPPING, IN MANY INSTANCES THERE IS A VERY PRONOUNCED HESITATION BEFORE THE CAR STARTS FORWARD. THIS IS A REAL PROBLEM WHEN ATTEMPTING TO MERGE INTO TRAFFIC OR ACCELERATE FROM A STOP SIGN OR TRAFFIC LIGHT. THERE IS A SAFETY PROBLEM WHEN PRESSING ON THE ACCELERATOR AND IT TAKES SEVERAL SECONDS FOR THE CAR TO START MOVING.