2025 Honda Civic

A complaint is being filed regarding a **2025 Honda Civic** involving failure to diagnose and repair a safety-related suspension defect during the warranty period. While under warranty (~20,000 miles), a **clunking noise from the rear suspension** was repeatedly reported to Tamaroff Honda [XXX] ). Despite multiple service visits and complaints to both the dealership and American Honda (Case #XXX and #XXX), no proper diagnosis or repair was performed. After continued inaction, another Honda dealership identified a **broken rear shock absorber with an active fluid leak**, a safety-critical defect affecting vehicle stability and control. This condition existed and was reported during the warranty period but was dismissed. There is also a pattern of complaint mishandling, including lack of follow-up and unresolved case activity. Requests for service records and complaint documentation have not been fulfilled. This complaint requests investigation into the safety risk and failure to diagnose and repair a known defect during warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle has experienced ongoing steering-related noise and vibration during driving since early ownership. The issue is noticeable at various speeds and road conditions and affects confidence in steering control and overall vehicle stability. The vehicle has been inspected and serviced multiple times at an authorized dealership, but the condition has not been resolved. During prior service visits, the condition was characterized as unlikely to recur; however, the same issue continued to reappear after service. Following the most recent service visit, the vehicle also began exhibiting brake-related issues, including abnormal noise and behavior during braking. These combined steering, braking, and stability issues affect vehicle control and create a safety concern while driving. The vehicle remains available for inspection upon request.

Suspension problem passenger side right front strut defect got replace 1month after purchasing the car 5month later driver side rear strut blew leaking and got replace by dealer Seat problem from day 1 driver seat making popping noise from seat mid back area every time move even slightly dealer say it’s normal The Most concern problem still not fix Steering problem First it make a weird noise when turning steering wheel at low speed then slowly started to have sticky steering while stopped went to dealer multiple time for steering issue and it was never fix and still not fix I was told it’s normal and no recall on the car every time when obviously something is wrong and now problem seem to get worst slowly Please help as it looks like dealer won’t do anything with this one until recall happen and the car is only 15000mile with so many issue over about 6month ownership

While driving slowly and turning the steering wheel, I hear a crackling or popping sound, similar to a “crunch” or “creaking” noise. The sound seems to come from the front and rear area, especially noticeable during low-speed turns (like parking). After I check with Honda dealer they replace Front strut bearing but after replace it. It still making noise.