2018 Honda Civic

The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

the evaporator of the AC system failed at 48k miles. We live in Houston Texas and AC is not a luxury it's a requirement making the vehicle unsafe to drive in the extreme temperatures. Honda knows that this is an issue and has recalled both the condenser and compressor of the AC system to a ten year warranty. We're asking that the evaporator also be added to the recall. The cost of repair of the item is almost 1700 US dollars. It's a terrible situation. As the car is like new but out of manufacturers warranty being left with a ridiculous repair cost on a part that should last for the lifetime of the vehicle. I have a Toyota that is 13 years old and never had any issues with the AC system. Thank you.

I was driving from work, when pressing the gas pedal would not accelerate the vehicle. I was passing over a bridge when the problem occurred. It was in heavy traffic and near a onramp for a busy interstate. I arrived at a stop light before the onramp, and different warning lights on my dash lit up. There were no warning lights on prior to this moment. I tried starting the car again with my hazard lights on, but it would not "turn over". I assumed that either my battery/alternator was having problems or the engine was not receiving fuel to start. Traffic was too heavy for me to get out of my car and thankfully, no one hit me or my car. After trying to jump the car, I had it towed to a small mechanic recommended to me that night. The next morning, I was informed that the codes indicated a problem with the fuel pump and that Honda had a safety recall out. They said to tow it to a certified dealer to get the problem fixed. The Honda dealership received the car that day, after closing, and I called the next morning. I was told that the dealership could not touch my car because the recall was not official. I asked about a loaner car or reimbursement for a rental car and informed that they would get back to me soon with an answer and I should call Honda Customer Care. I was informed that yes the dealership should be able to assess my car and though the recall is not out yet, they could fix it and I would pay out of pocket to be reimbursed when the recall became official. After multiple days and calls, they finally ran the diagnostic codes and confirmed that the fuel pump is affected and that the recall is the culprit, but they could not fix it because it was not official and they did not have the parts. I was finally told last night that they could order parts and fix it by Friday. Customer Care called again today, telling me they do not know how to fix it. No other transportation has been offered and having one vehicle has put a strain on my wife and I.

The contact owns a 2018 Honda Civic. The contact stated that while driving at an undisclosed speed, the steering was inoperable. The contact stated that the steering failed to function as intended. The vehicle was taken to the dealer where it was diagnosed with a failed rack and pinon and stabilizer link. The contact was informed that the rack and pinion and the stabilizer link needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 16,000.

The contact owns a 2018 Honda Civic. The contact stated that while her husband was driving 40 MPH, the driver's side air bag deployed without warning or impact. The contact sustained injuries to his lip, but medical attention was not provided. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case and referred the contact to the local dealer. The failure mileage was unknown.