2024 Honda Accord

The contact owns a 2024 Honda Accord. The contact stated that on several occasions while starting and driving the vehicle, the message “System Update Unavailable” was displayed. The vehicle was taken to the dealer several times, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact expressed concerns that the vehicle was unsafe to drive. The contact was concerned that neither the dealer nor the manufacturer had provided assistance with the failure. The approximate failure mileage was 15,700.

While engaging Adaptive Cruise Control on highway speed, all the sudden I lost the sight of the car in front of me on the display, almost causing a collision, I also lost the correct Waze display. After I stopped the car, shut off engine, then restart the car, re-engaging Adaptive Cruise Control, both problems disappeared. This is an intermittent problem, it should be asap investigated then recalled due to huge safety concern !

OFFICIAL COMPLAINT — HONDA RECALL NOT BEING FIXED Subject: Urgent Safety Complaint – Recall Cannot Be Performed by Any Honda Dealer To: American Honda Motor Co., Inc. – Customer Relations I am submitting a formal complaint against Honda because I have an open safety recall on my 2024 Honda Accord Sport Hybrid and no Honda dealership is able or willing to perform the recall repair, leaving me driving a potentially unsafe vehicle with no timeline for resolution. Summary of the Issue •I originally scheduled the recall repair with Braman Honda of Lake Worth, and they canceled my appointment the day before, stating they could not perform the recall. •I then attempted to contact Ed Morse Honda, who did not answer multiple calls. •When I called Honda Customer Service, I asked to escalate to a supervisor, and was denied. •Honda assigned a case manager, but scheduled a repair appointment for me without confirming my availability, at a time I could not attend. •When I called Ed Morse Honda to reschedule, they informed me that they cannot perform the recall because the software required for the update is not working. •I was told to simply “wait,” with no timeline, no workaround, and no assurance of safety. Safety Risk This recall involves a system failure that could cause the vehicle to stall or shut down unexpectedly. I am now: •Driving a car with an unrepaired safety recall, •Receiving warnings from my insurance company that the recall must be completed, •Feeling unsafe and potentially liable for an accident if my vehicle fails due to Honda’s inability to perform the recall.

Within 48 hours of taking possession, the vehicle suffered a blown head gasket, a catastrophic mechanical failure that constitutes a pre-existing latent defect—a serious condition that existed prior to the sale but was not disclosed to me. This defect renders the vehicle unsafe, inoperable, and unfit for its intended use. Claims that I did not purchase the optional 2-day cooling-off period or that the vehicle is covered under a manufacturer warranty are legally irrelevant. Under California Civil Code §§ 1791.1 & 1792 (Implied Warranty of Merchantability), a dealer is obligated to sell a vehicle that: 1.Is safe and operable at the time of sale 2.Is fit for ordinary driving purposes 3.Does not contain major latent defects that make the vehicle unsafe, inoperable, or unusable immediately after purchase The presence of a pre-existing latent defect is a direct violation of these provisions. The manufacturer warranty does not excuse the sale of a vehicle with a defect that existed at the time of purchase. I am therefore demanding, without delay: 1.Immediate rescission of the sales contract by Raceway Nissan 2.Full refund of all funds paid, including deposits and trade-in credits 3.Coordination with Valley Strong Credit Union to fully rewind the auto loan, including principal, interest, fees, and any other charges 4.Confirmation that I will have no financial obligations related to this purchase once the rescission is completed

This 2024 Honda Accord Touring Hybrid has had 7 instances of Power System Error Messages, leading to returns to the Dealer for multiple repairs or exchanges of the air conditioning compressor, battery sensor, 12 V battery, and rack-and-pinion steering gear. These issues have severely disrupted travel plans and caused inconvenience. Since purchase, 19 months ago, the car has been unavailable to us for 41 days, 35 of which have been in the last 7 months.

On October 3, 2025, at approximately 1:00-1:30 PM, I was driving southbound on the Hardy Toll Road in the far-left lane on my way to a friend's house. Road conditions were dry, and it was a bright, sunny day. While driving, I noticed something felt unusual with my vehicle. Other vehicles began passing me, so I checked my side-view mirror to see if there was an issue with my rear wheel, but I did not observe anything. When I looked forward again, there were no vehicles directly in front of me. Suddenly, my car locked up, and the word "BRAKE" appeared on the dashboard. My vehicle immediately began veering sharply to the right. While veering, my vehicle was struck on the passenger side (T-boned) by another vehicle. The impact caused me to collide with the guard rail, strike a freeway sign, and ultimately crash into the tree line near the water off the roadway.