1992 Honda Accord

MY HUSBAND AND I PURCHASED TIRES FROM NTB IN MARCH 2000 AND IN JUNE 2000, TWO TIRES WERE REPLACED BECAUSE THEY WERE DEFECTIVE. NOW, WE ARE FACED WITH DEFECTIVE TIRES AGAIN (THE TREAD IS SEPARATING FROM THE STEEL BELTS). MY HUSBAND RETURNED TO NTB TODAY TO BE TOLD THAT IT WOULD COST HIM $100 TO REPLACE THE DEFECTIVE TIRES (I.E., THE COST OF THE TIRES, BALANCING, STEM, LABOR, ETC., MINUS A CREDIT FOR TIRE WEAR. THESE TIRES HAVE A 35,000 MILE WARRANTY AND WE APPARENTLY HAVE USED THEM FOR 23,000 MILES. THIS IS NTB'S STANDARD OPERATING PROCEDURE). THESE ARE NOT FIRESTONE TIRES, BUT FORMULA GT TIRES (WE ARE ATTEMPTING TO DETERMINE THE MANUFACTURER OF THE TIRE). WE ARE DISGUSTED WITH NTB. THEY SHOW A COMPLETE DISREGARD FOR CONSUMER SAFETY. THIS IS AMAZING IN LIGHT OF THE CURRENT SITUATION WITH FIRESTONE. THE FIRST TIME THIS HAPPENED WE FOUGHT WITH THEM IN ORDER TO GET THE TIRES REPLACED WITHOUT COST. OF COURSE, WE STILL HAD TO PAY FOR THE ALIGNMENT. TODAY THEY WERE ABSURD. MY HUSBAND TRIED TO CONTACT SEARS WHILE HE WAS IN NTB, BUT THEIR CUSTOMER SERVICE DEPARTMENT MERELY PLACED HIM BACK IN TOUCH WITH THE STORE MANAGER WHO MAINTAINED HIS POSITION. MOST BUSINESS' WOULD RECOGNIZE THE PROBLEM AND TAKE CARE OF THE CUSTOMER WITHOUT QUESTION. FROM A BUSINESS STANDPOINT, IT IS MORE COST EFFECTIVE TO KEEP AN EXISTING CUSTOMER THAN TO ATTRACT A NEW ONE. I'M SURE THE MARKETING DEPARTMENT SPENDS A LOT MORE THAN $100.00 TO ATTRACT CUSTOMERS TO ITS STORES. MY HUSBAND IS IN THE PROCESS OF TRYING TO REACH THE OFFICE OF THE PRESIDENT AND THE MANUFACTURER OF THE TIRE. WE ARE NOT ASKING FOR ANYTHING UNREASONABLE. WE SIMPLY WANT THE DEFECTIVE TIRES REMOVED FROM THE CAR AND NEW TIRES OF EQUAL TO OR BETTER QUALITY PLACED ON THE CAR WITHOUT FURTHER COST TO OURSELVES. WE ARE TIRED OF DEALING WITH THESE PEOPLE AND THEIR POOR CUSTOMER SERVICE AND COMPLETE DISREGARD FOR OUR PERSONAL SAFETY WHILE DRIVING ON A PRODUCT THEY SELL. WE THOUGHT THAT YOU WOULD BE INTERESTED TO KNOW THAT.

INSIDE FRONT DOOR HANDLES (BOTH SIDES) PLASTIC SHROUD HANDLE HOUSINGS SHATTERED MAKING IT IMPOSSIBLE TO OPEN DOORS FROM INSIDE THE VEHICLE. THIS IS AN LX MODEL WITH STD. POWER WINDOWS. IN THE EVENT OF POWER LOSS (BATTERY) IT WOULD MAKE IT IMPOSSABLE TO EXIT VEHICLE, BECAUSE WINDOWS COULD NOT BE PUT DOWN TO USE OUTSIDE DOOR HANDLES.*AK

TROUBLE TURNING IGNITION WITH THE KEY. HAS HAD CHARGING SYSTEM CHECKED, HAVE TO MAKE SEVERAL ATTEMPTS BEFORE CAR WILL START HAVE ON A PREVIOUS OCCASION TAKEN IT TO PIEDMONT HONDA, ANDERSON, SC UNABLE TO GET ANY SERVICE OR A CHECK OF THE VEHICLE. THE DOOR OPENING HANDLE ON THE PASSENGER SIDE FRONT DOOR HAS BROKEN REPEATEDLY HAS BEEN REPLACED SEVERAL TIMES THIS IS A COSTLY REPLACEMENT THAT NEEDS TO BE FIXED BY THE MANUFACTURER. THE THERMOSTAT KNOB CRACKS REPEATEDLY THIS ALSO HAS BEEN REPLACED SEVERAL TIMES. MANUFACTURER NEED TO MAKE A BETTER KNOB.*AK

THE OIL SEAL FAILED WITHOUT WARNING WHILE TRAVELING. ALL OF THE OIL IN CAR DRAINED OUT. I HAD THE CAR TOWED TO A SERVICE STATION WHERE I HAD THE OIL SEAL REPLACED, AS WELL AS THE TIMING BELT AS A RESULT OF OIL SATURATION ON THE BELT. I CONTACTED, HONDA ON SEPTEMBER 21, 2000 , BECAUSE A RECALL WAS ISSUED FOR 93-95 ACCORDS AS A RESULT OF AN OIL SEAL PROBLEM. HONDA'S CUSTOMER SERVICE REPRESENTATIVE INFORMED ME THAT THE RECALL DID NOT APPLY TO MY MODEL YEAR. I UNDERSTAND THAT TSB 9610001B RELATES TO THIS PROBLEM ON 1992 HONDA ACCORDS AND WISH TO REPORT THIS FAILURE AND HONDA'S INACTION IN RESPONSE TO NHTSA.

ABS LIGHT CAME ON, WOULD NOT GO OFF. DEALER SAID THE ABS PUMP WAS BAD AND THAT THEY HAVE ONLY HAD TO REPLACE THEM ON WRECKED VEHICHLES AND HAVE NEVER HEARD OF ONE BEING REPLACED OTHERWISE. CAR DOES NOT HAVE ABS NOW. ESTIMATE TO FIX WAS $1500.00. WE FEEL THERE SHOULD BE A LIFETIME WARRANTY ON A PART SUCH AS THIS. DEALER DID NOT OFFER ANY KIND OF WARRANTY INFO. DEALER IS A CERTIFIED HONDA DEALER.