2017 HARLEY-DAVIDSON Flhxs

The contact owns a 2017 Harley Davidson Street Glide FLHXS. The contact stated that while riding at an undisclosed speed, the vehicle experienced a high RPM and then lost motive power. The dealer was made aware of the failure and scheduled an upcoming appointment. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The contact related the failure to Technical Service Bulletin: M1450 (Milwaukee-Eight Equipped Vehicles - Loss of Power or High Engine Braking). The failure mileage was approximately 5,000.

TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON STREET GLIDE SPECIAL (FLHXS). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V734000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SUPERSTITION HARLEY-DAVIDSON (5208, 2910 APACHE TRAIL, APACHE JUNCTION, AZ 85120, (480) 346-0600) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2017 HARLEY-DAVIDSON STREET GLIDE SPECIAL (FLHXS). THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V734000 (POWER TRAIN). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ROMMEL HARLEY-DAVIDSON DELMARVA (22586 SUSSEX HWY, SEAFORD, DE 19973, (302) 262-9152) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

ON AUGUST 25TH, 2018, I LOST CONTROL OF MY HARLEY STREET GLIDE, WHILE STOPPED (CLUTCH ENGAGED). MOTORCYCLE FELL ON RIGHT SIDE CAUSING DAMAGE TO BOTH FAIRING AND SADDLE BAG. TWO MONTHS LATER, I RECEIVED A RECALL NOTICE FROM HARLEY (NOVEMBER 2018, MANUFACTURER RECALL NUMBER 0173) REGARDING THE HYDRAULIC CLUTCH SYSTEM WHICH ACCORDING TO THE RECALL COULD LEAD TO FAILURE "IF THIS CONDITION REMAINS UNDETECTED, IT COULD LEAD TO A LOSS OF CONTROL OF THE VEHICLE WHEN STARTED IN GEAR, FIRST SHIFTED INTO GEAR, OR COMING TO A STOP." THIS DESCRIBE EXACTLY WHAT HAPPENED IN MY INCIDENT (AS DESCRIBED ABOVE). ONCE I RECEIVED THIS RECALL INFO, I IMMEDIATELY CONTACTED MY HARLEY DAVIDSON DEALERSHIP (ON NOVEMBER 15TH, 2018) WHERE I HAD PURCHASED IT. THEY CONFIRMED MY HARLEY STREET GLIDE WAS PART OF THE RECALL AND ON "THEIR LIST" BUT THEY DID NOT HAVE THE PART(S) TO FIX THIS (NEW SECONDARY ACTUATOR PISTON ASSEMBLY FROM THE RECALL KIT, P/N 91500093). I INQUIRED WHEN THIS PART WOULD BE AVAILABLE AND WHEN MY HARLEY WOULD BE REPAIRED, BUT THEY DID NOT HAVE A DATE TO GIVE ME. I ALSO CONTACTED HARLEY DAVIDSON'S HARLEY-DAVIDSON CUSTOMER CARE # 1-800-258-2464 AND WAS ADVISED THE SAME THING. IN ITS CURRENT CONDITION, THIS HARLEY DAVIDSON STREET GLIDE IS IN UNSAFE CONDITION TO RIDE AND COULD CAUSE FURTHER DAMAGE TO BOTH MOTORCYCLE AND RIDER/PASSENGER IF RIDDEN. I WOULD LIKE TO HAVE BOTH CLUTCH (COVERED UNDER THIS RECALL) AS WELL AS THE DAMAGE IT HAS CAUSED TO BE REPAIRED IN A TIMELY AND PROMPT MANNER.

TOOKA NEW 2017 STREET GLIDE SPECIAL BIKE IN FOR 1K SERVICE AND I WAS TOLD THE LEFT REAR SHOCK WAS LEAKING AND IT WOULD BE AVAL. IN A COUPLE OF DAYS. SO I HAD TO RIDE IT 25 MILES TO MY HOME. SEVERAL DAY LATER I CALLED AND SPOKE W/ CHIP THE SERVICE ADVISOR AND HE STATED THAT IS WAS STILL ON HAD NOT COME IN. CALLED THIS MORNING NOW I BEING TOLD 10 JULY. I ASKED TO SEE IF THEY COULD GET IT SOONER. BECAUSE I HAVE A ROAD TRIP ON THE 12 JULY AND THE MONIES ARE NONREFUNDABLE. I SHOULD NOT HAVE TO WAIT A WEEK OR MORE FOR PARTS FOR A BRAND NEW MOTORCYCLE.