2011 GMC Yukon Denali

MY 2011 GMC YUKON DENALI HAS 50K MILES AND IS GARAGED DAILY. LIKE MANY OTHERS MY DASH IS CRACKING OVER THE SPEEDOMETER. I FEAR THE DEPLOYMENT OF AIRBAGS WILL SEND SHRAPNEL THROUGHOUT THE VEHICLE WICH WILL CAUSE MY FAMILY AND I GREAT HARM. I THIS IS A WELL DOCUMENTED MANUFACTURERS DEFECT AND DEMAND A RECALL. I HOPE GM WILL STAND BEHIND THEIR PRODUCT AND DO THE RIGHT THING.

THE TOP OF THE DASH HAS TWO CRACKS, ONE BEHIND THE GAUGE CLUSTER AND ONE BY THE AIRBAG DOOR. THIS IS BECOMING MORE AND MORE COMMON ON THE TAHOE, YUKON, ESCALADE AND ASSORTED GM TRUCKS IN THE 2007-2011 RANGE. IN SOME CASES, THE CRACKS HAVE GOTTEN QUITE LARGE AND JAGGED TO THE POINT THAT PIECES OF THE DASH ARE LOOSE AND COULD BECOME PROJECTILES OR AFFECT THE AIRBAG IN THE EVENT OF A CRASH. GM IS SO FAR UNWILLING TO ASSIST IF PEOPLE MAKE A COMPLAINT TO THEM, ALTHOUGH SOME PEOPLE HAVE GOTTEN GM TO PAY FOR HALF OR MORE FOR A REPLACEMENT DASH IF THEY ARE PUSHED HARD ENOUGH. HOWEVER, THERE ARE NOW REPORTS THAT THE REPLACEMENT DASHES ARE CRACKING. AND IT HAS BEEN SHOWN THAT THE CRACKS ARE NOT DUE TO CHEMICALS OR EXTREME WEATHER.

OBJECTIVE: CRACKED ON DASHBOARD (PASSENGER SIDE) NEAR AIRBAG. DASHBOARD IS NOT SECURELY ATTACHED. RATTLES CONSISTENTLY WHILE DRIVING ON A SMOOTH ROAD, RATTLING INCREASES ALONG WITH A VISUAL SHAKING OF DASHBOARD IF DRIVING ON AN UNSMOOTH ROAD. SUBJECTIVE: CONCERNS OVER POTENTIAL BODILY HARM IF AIRBAG WERE TO BE DEPLOYED IN CASE OF AN ACCIDENT. POSSIBLE THAT PIECES OF THE DASHBOARD MAY BREAK OFF AND BE PROJECTED TOWARDS PASSENGER(S).

DRIVING DOWN THE ROAD WHEN I HEARD A LOUD SNAP BANG UPON THE DASH BY THE WINDSHIELD. UPON INSPECTION I FOUND A LARGE CRACK ON THE RIGHTT SIDE OF THE INSTRUMENT PANEL MOLDING BY THE WINDSHIELD. A FEW DAYS LATER THERE WERE TWO MORE CRACKS AND ALL WERE OVER 4 INCHES LONG. CONTACTED GMC CUSTOMER SERVICE WHO TOLD ME TO TAKE THE VEHICLE TO A GMC DEALER TO DETERMINE IF THE CRACK WAS STRUCTUAL OR MATERIAL DEFECT. GMC CUSTOMER SERVICE EVEN OFFERED TO CALL THE DEALER FOR ME. ANYWAY, TOOK IT TO HARRY ROBINSON GMC IN FORT SMITH, AR AND THE SERVICE MANAGER REFUSED TO DO THE INSPECTION AS I DIDN'T BUY THE VEHICLE FROM THEM. ALSO THE WARRANTY WAS EXPIRED SO HE DIDN'T WANT ANYTHING TO DO WITH IT. SO I TOOK IT TO BLUE RIBBON CHEVROLET, GMC, BUICK IN SALLISAW, OK AND SEAN THE SERVICE MANAGER WAS SUPER. HE CALLED GMC CUSTOMER SERVICE AND EVEN CONTACTED THE GMC REGIONAL REPAIR REP AND HAD HIM REVIEW THE CRACKED DASH REPORT. THE REGIONAL REP TOLD SEAN TO HANDLE THE CASE AS AN EXTENDED WARRANTY CLAIM AS MY WARRANTY HAD ONLY EXPIRED 3 MONTHS EARLIER AND I HAD LOW MILES ON THE CAR. ANYWAY THE GMC REP SAID I WOULD HAVE TO PAY $100 AS MY COST. SEAN KEPT TRYING TO CALL THE GMC CUSTOMER SERVICE TO GET THE REPAIR FIX WITH NO COST TO ME BUT TO NO AVAIL. THE OVERSEAS GMC CUSTOMER SERVICE CALL SERVICE REPS WOULD NOT GET BACK WITH HIM. SO I SETTLED ON THE REPAIR. BOTTON LINE: PAY OVER $65000 FOR A VEHICLE AND HAVE THE MOLDING CRACK IN LESS THAN 39 MONTHS AND NOT BE FIXED BY THE MAKER IS STUPID. I WILL NEVER BUY ANOTHER GM PRODUCT. I WILL BUY FOREIGN AS THEY STAND BEHIND THEIR CARS. *JS