2017 GMC Terrain

PURCHASED GMC 2017 TERRAIN 1 MONTH AGO TODAY. THE FIRST WEEK I HAD IT THE ENGINE KEPT STALLING WHILE IDLING. I TOOK IT TO THE DEALERSHIP FOR THEM TO FIX. I GOT IT BACK AND IT SEEMED TO RUN HARD. 3 DAYS LATER I FOUND THAT NOT ONE BUT BOTH KEY FOBS WOULD NOT WORK. THE BATTERY IS BRAND NEW. WHEN I SPOKE TO SERVICE MAN AT DEALERSHIP, HE STATED THAT ONE FOB WAS FAULTY AND THEY WOULD ORDER A NEW ONE. I HAVEN'T HEARD BACK FROM THEM...TODAY I GOT INTO A FRONT END COLLISION WHERE THE AIR BAGS DID NOT DEPLOY CAUSING ME INJURY. ONLY AFTER THE FACT DID THE ALARM SOUND AND DASH MESSAGE CAME ON STATING SERVICE AIRBAG. THE FOUR WAY LIGHTS WOULD NOT STAY ON AND THE INTERIOR LIGHTS WOULD NOT TURN OFF. AND THERE WAS A SMELL OF SOMETHING BURNING.. NO RETURN CALL FROM GMC.

MY CHECK ENGINE LIGHT CAME ON ALONG WITH A A MESSAGE THAT STATES 'REDUCED ENGINE POWER' AND A MESSAGE READING 'SERVICE STABILITREK WHEN I WAS DRIVING ON THE HIGHWAY AT 70 MPH. THIS CREATED SUDDENLY JERKING AND SLOW ACCELERATION SO THAT I HAD TO PULL OFF THE ROAD. I FOUND A FORUM AT [XXX] THAT REVEALS THAT THIS HAS BEEN AN ISSUE WITH GMC MODES AT LEAST AS LONG AS 2011. THE DURATION FOR WHICH THIS HAS BEEN A PROBLEM WITH GMC MODELS, AND THE FACT THAT STABILITREK IS AN INTEGRAL SAFETY FEATURE OF THE VEHICLE IN AVOIDING ACCIDENTS SEEMS TO MERIT A RECALL. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I AM THE OWNER OF A 2017 GMC TERRAIN. YESTERDAY, I WAS INVOLVED IN A CAR ACCIDENT IN THIS VEHICLE. SOME PERSON PULLED OUT IN FRONT OF ME AND I SLAMMED ON MY BRAKES TO AVOID A CAR ACCIDENT. HIS VEHICLE CONTINUED THROUGH AN INTERSECTION IN WHICH HE DID NOT HAVE THE RIGHT AWAY CAUSING ME TO HIT THE FRONT END OF HIS TRUCK. AS THE DRIVER STATES HE DID NOT SEE ME, I CAN CONFIRM I SLAMMED ON MY BRAKES, WHICH ACTED AS THEY COULDN'T STOP. IT FELT AS THE BRAKES WERE NONEXISTENT. THIS WAS AN EXTREMELY TERRIFYING MOMENT, AS I WAS GOING 45MPH (PER THE SPEED LIMIT). AS I HAD READ EARLIER, THE 2018 TERRAINS ALSO SEEM TO HAVE THE SAME PROBLEM.

TL* THE CONTACT OWNS A 2017 GMC TERRAIN. THE CONTACT STATED THE DRIVER'S SIDE INSIDE DOOR HANDLE WAS FRACTURED. THE CONTACT WAS CONCERNED ABOUT CUTTING HER HAND ON THE DOOR HANDLE. THE CONTACT CALLED PENSKE CADILLAC OF SOUTH BAY (18600 HAWTHORNE BLVD, TORRANCE, CA 90504, (310) 697-1800) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 39,000.

TL* THE CONTACT OWNS A 2017 GMC TERRAIN. THE CONTACT STATED WHILE COMING TO A COMPLETE STOP THE VEHICLE WAS UNEXPECTEDLY REAR ENDED WHICH FORCED THE VEHICLE TO SLIDE FORWARD UNTO THE HIGHWAY, THE IMPACT CAUSED THE AIR BAGS TO NOT PROPERLY DEPLOY WITH THE SERVICE AIRBAGS LIGHT ILLUMINATING. THE CONTACT SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION, A POLICE REPORT WAS TAKEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT SHOP WHERE THE VEHICLE DAMAGE WAS BEING REPAIRED. THE DEALER WAS NOTIFIED OF THE FAILURE, HOWEVER ADVISED THE CONTACT TO CALL THE MANUFACTURER. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. THE VIN WAS NOT AVAILABLE.

AT AROUND 20 MILES PER HOUR, WHILE ACCELERATING, ALL TORQUE IS LOST AND THE VEHICLE ENGINE REVS HIGH. IT TAKES A FEW SECONDS, THEN THE TRANSMISSION FINALLY SHIFTS INTO THE NEXT GEAR. THIS CAUSES A BIG JOLT. IT IS DANGEROUS, ALL POWER IS LOST, THEN SUDDENLY TOO MUCH POWER IS APPLIED. THIS HAS HAPPENED SINCE I PURCHASED THE VEHICLE. I HAVE TAKEN IT TO THE DEALERSHIP. THEY WON'T DO ANYTHING ABOUT IT. THE VEHICLE NOW HAS 40,502 MILES.

I HAD MY 2017 GMC TERRAIN DENALI FOR TWO YEARS AND HAVE ALREADY EXPERIENCED TWO SERIOUS ISSUES. ISSUE #1-I NOTICED A BURNING SMELL, GRINDING NOISE, AND HESITATION WHEN DRIVING. I BROUGHT IT TO THE DEALERSHIP WHERE I BOUGHT IT AND WAS TOLD THAT THERE WAS A FACTORY DEFECT WHICH CAUSED SOMETHING INSIDE MY TRANSFER TO BORE A HOLE THROUGH IT. DEALER COULD NOT GET THE PART FOR 2 WEEKS. IT WAS COVERED UNDER MY WARRANTY. A MONTH LATER WHILE GETTING AN OIL CHANGE AT A DIFFERENT AUTO SHOP, I WAS ASKED IF I RECENTLY HAD WORK DONE ONLY TRANSMISSION BECAUSE THE ENTIRE THING WAS LOOSE AND MOVING, AND THE CAR DID NOT DRIVE RIGHT. I WAS TOLD IT WAS NOT SAFE TO DRIVE. I BROUGHT IT BACK TO THE DEALERSHIP AND WAS TOLD THAT THEY COULDN'T FIND ANYTHING. THEY TIGHTENED THE BOLTS ON THE TRANSFER CASE AND CHARGED ME A $60 DIAGNOSTIC FEE (FOR THEIR ERROR). ISSUE #2-AT 63,000 MILES MY WIPERS STOPPED WORKING WHILE I WAS DRIVING AT ABOUT 30MPH ON A BUSY STREET IN THE POURING RAIN (VERY SCARY). I BROUGHT IT TO THE DEALERSHIP AND WAS TOLD I NEEDED A NEW WIPER TRANSMISSION AND WOULD COST $318 BECAUSE MY CAR WAS NOT PART OF THE RECALL. I EXPRESSED CONCERN THAT MY 2YO. CAR HAS NOW HAD TWO SERIOUS SAFETY ISSUES AND WAS TOLD 'CARS HAVE SO MANY MOVING PARTS AND PIECES THAT IT'S A WONDER MORE THINGS WEREN'T WRONG WITH IT'. I DO NOT FEEL SAFE DRIVING THIS CAR AND THE SERVICE MANAGER WAS CONDESCENDING AND COULDN'T CARE LESS. GMC NEEDS TO DO SOMETHING BEFORE SOMEBODY GETS SERIOUSLY HURT OR WORSE.

I WAS DRIVING DOWN THE ROAD AT 55 MPH WHEN A DEER RAN OUT AND HIT THE PASSENGER SIDE OF MY VEHICLE. IT BOUNCED AND ROLLED OFF THE DRIVERS SIDE. I PULLED THE VEHICLE OFF TO THE SIDE OF THE ROAD. ALL OF THE ELECTRIC COMPONENTS IN THE VEHICLE WERE ON. THE INTERIOR LIGHTS WERE ON, THE HAZARD LIGHTS WERE FLASHING AND THE CONSOLE WAS LOCKED UP. I PUSHED THE BUTTONS, BUT NOTHING HAPPENED. THE AIRBAGS DID NOT DEPLOY THERE WAS A MESSAGE ON THE SCREEN THAT SAY SERVICE AIRBAG (BUT THEY HADN'T DEPLOYED). I COULD SMELL SOMETHING BURNING, THE VEHICLE WAS SMOKING AND I COULD HEAR SOMETHING POPPING, I GOT OUT TO ASSESS THE DAMAGE AND MY VEHICLE WAS ON FIRE. THE VEHICLE ENDED UP BEING A TOTAL LOSS.. THIS IS HAPPENED IN GA AND THE STATE PATROL DID THE POLICE REPORT.