NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
296 reports80,000 miles · Oct 27, 2020
Fuel/propulsion System
OIL IS RELEASING OR LEAKING SOMEWHERE IS BACK FLASHING WHILE DRIVING AND BATTERY CHARGING SYSTEM SHUT DOWN. UNDERBELLY IS SATURATED WITH OIL. I WAS DRIVING ON MARYLAND INTERSTATE HIGHWAY 95 FROM HARFORD COUNTY TO BALTIMORE CITY, MARYLAND WHEN I LEFT THE INTERSTATE ONTO THE 6300 BLOCK OF EASTERN AVENUE WHERE I HAD TO PULL OVE…
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OIL IS RELEASING OR LEAKING SOMEWHERE IS BACK FLASHING WHILE DRIVING AND BATTERY CHARGING SYSTEM SHUT DOWN. UNDERBELLY IS SATURATED WITH OIL. I WAS DRIVING ON MARYLAND INTERSTATE HIGHWAY 95 FROM HARFORD COUNTY TO BALTIMORE CITY, MARYLAND WHEN I LEFT THE INTERSTATE ONTO THE 6300 BLOCK OF EASTERN AVENUE WHERE I HAD TO PULL OVER AS THE VEHICLE SHUT DOWN. I HAD TO HAVE THE VEHICLE TOWED TO DAYS AUTO BODY AT BALTIMORE STREET AND CENTRAL AVENUE IN BALTIMORE CITY, MARYLAND FOR DIAGNOSTIC TESTS AND REPAIRS. VEHICLE WAS PLACED ON FRIDAY, OCTOBER 23, 2020
NHTSA ODI #11366587
56,000 miles · Oct 15, 2020
EngineVisibility/wiper
OWN 2014 GMC TERRAIN WITH 56K MILES ON IT, HAVE HAD THE CAR TWO YEARS AND HAVE HAD MULTIPLE ISSUES. FIRST INCIDENT, WAS DRIVING ON HIGHWAY IN RAIN WIPERS JUST SHIFT OFF. ALMOST WRECKED TRYING PULL OFF SIDE OF THE ROAD. COST $300 FOR NEW MOTOR. 2ND ISSUE HAD TO HAVE A SENSOR REPLACED BECAUSE CAR BURNED EXCESSIVE OIL IN BETWEEN OI…
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OWN 2014 GMC TERRAIN WITH 56K MILES ON IT, HAVE HAD THE CAR TWO YEARS AND HAVE HAD MULTIPLE ISSUES. FIRST INCIDENT, WAS DRIVING ON HIGHWAY IN RAIN WIPERS JUST SHIFT OFF. ALMOST WRECKED TRYING PULL OFF SIDE OF THE ROAD. COST $300 FOR NEW MOTOR. 2ND ISSUE HAD TO HAVE A SENSOR REPLACED BECAUSE CAR BURNED EXCESSIVE OIL IN BETWEEN OIL CHANGES, WITH NO INDICATION OF LOW OIL. FRIED THE SENSOR. 3RD ISSUE, A REPEAT OF THE 2ND CAR WOULD NOT PICK UP SPEED ON HIGHWAY, STABILTRAK LIGHT CAME ON, ENGINE LIGHT CAME ON, SPEEDOMETER STOPPED IMMEDIATELY, I CHECKED OIL. WASN'T BONE DRY. DROVE IT STRAIGHT HOME AND WAS IN EVEN WORSE CONDITION REVERSING INTO DRIVEWAY. THE OIL EXPLODED ALL OVER DRIVEWAY, HAD IT TOWED TO PRIVATE MECHANIC. NOW I HAVE TO PUT A WHOLE NEW ENGINE IN BECAUSE GM IS NEGLIGENT WITH ISSUING RECALLS. OIL WAS LEAKING FROM RINGS ALL THE WAY OUT TO THE EXHAUST. FAULTY OIL SYSTEM AND NO WARNING FRIED MY ENGINE. STILL OWE 15,000$ IN THE CAR. THIS SHOULDN'T EVER HAPPEN ON A CAR WITH SO LOW MILES AND PROPER UPKEEP. GLAD I'M STUCK WITH 15K ON A LOAN AND A CAR THAT ISN'T RELIABLE. VERY DISAPPOINTED. *TR
NHTSA ODI #11364510
45,000 miles · Oct 13, 2020
Engine
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 20 MPH, WHEN SHE STARTED TO HEAR AN ABNORMAL NOISE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT ALSO STATED THAT WHILE STATIONARY AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO STALL. THE VEHICLE WAS TAKEN TO AN INDEPENDEN…
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TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 20 MPH, WHEN SHE STARTED TO HEAR AN ABNORMAL NOISE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT ALSO STATED THAT WHILE STATIONARY AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO STALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #11364134
149,000 miles · Oct 5, 2020
Electronic Stability Control (esc)Engine
MY 2014 TERRAIN 2.4 ECO TECH IS USING EXCESSIVE OIL CONSUMPTION. I NOTICED THERE HAS BEEN A RECALL AND CLASS ACTION SUIT ABOUT THIS. THIS HAS ALSO CAUSED MY TIMING CHAIN TO NEED REPLACED. I WAS DRIVING TO WORK A COUPLE WEEKS AGO AND THE ENGINE ENTERING LOW POWER MODE NOTIFICATION CAME ON. ALONG WITH THE CHECK ENGINE LIGHT. AND …
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MY 2014 TERRAIN 2.4 ECO TECH IS USING EXCESSIVE OIL CONSUMPTION. I NOTICED THERE HAS BEEN A RECALL AND CLASS ACTION SUIT ABOUT THIS. THIS HAS ALSO CAUSED MY TIMING CHAIN TO NEED REPLACED. I WAS DRIVING TO WORK A COUPLE WEEKS AGO AND THE ENGINE ENTERING LOW POWER MODE NOTIFICATION CAME ON. ALONG WITH THE CHECK ENGINE LIGHT. AND THE STABILITY CONTROL LIGHT CAME ON.
NHTSA ODI #11362767
89,000 miles · Oct 1, 2020
Engine
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE CONSUMED AN EXCESSIVE AMOUNT OF ENGINE OIL. THE CONTACT STATED THAT OIL HAD TO BE ADDED BETWEEN OIL CHANGES. THE EMISSIONS WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO TWIN CITY BUICK GMC (3046 ALCOA HWY, ALCOA, TN 37701(8…
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TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE CONSUMED AN EXCESSIVE AMOUNT OF ENGINE OIL. THE CONTACT STATED THAT OIL HAD TO BE ADDED BETWEEN OIL CHANGES. THE EMISSIONS WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO TWIN CITY BUICK GMC (3046 ALCOA HWY, ALCOA, TN 37701(865) 970-2977) AND THE CAMSHAFT SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, THE TIMING BELT MALFUNCTION AND THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC. THE TIMING BELT AND CAMSHAFT WERE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.
NHTSA ODI #11362193
88,018 miles · Sep 29, 2020
Visibility/wiper
WHEN I LEFT WORK YESTERDAY EVENING IT WAS DARK AND RAINING OUTSIDE, AND NATURALLY, I TURNED ON MY FRONT WINDSHIELD WIPERS. ABOUT FIVE MINUTES INTO MY DRIVE HOME, WHILE ON THE HIGHWAY, MY FRONT WINDSHIELD WIPERS STOPPED OPERATING. I COULD NOT SEE ANYTHING AHEAD OF ME, BECAUSE IT WAS RAINING PRETTY HARD AT THAT POINT AND IT WAS …
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WHEN I LEFT WORK YESTERDAY EVENING IT WAS DARK AND RAINING OUTSIDE, AND NATURALLY, I TURNED ON MY FRONT WINDSHIELD WIPERS. ABOUT FIVE MINUTES INTO MY DRIVE HOME, WHILE ON THE HIGHWAY, MY FRONT WINDSHIELD WIPERS STOPPED OPERATING. I COULD NOT SEE ANYTHING AHEAD OF ME, BECAUSE IT WAS RAINING PRETTY HARD AT THAT POINT AND IT WAS EXTREMELY DARK ON THE HIGHWAY. THE VEHICLES BEHIND ME WERE APPROACHING PRETTY FAST. I PUT MY HAZARD LIGHTS ON, AND CROSSED THREE LANES TO GET TO THE SIDE OF THE ROAD. I WAITED, APPROXIMATELY 15 MINUTES ON THE SIDE OF THE ROAD, FOR THE RAIN TO STOP, BUT IT NEVER DID. I WAS ABOUT 1/2 MILE AWAY FROM MY EXIT, SO I INCHED MY WAY THERE, WHILE DRIVING ON THE SIDE OF THE ROAD. I MADE IT TO A NEARBY GAS STATION AND WAITED AN HOUR FOR THE RAIN TO DIE DOWN. I DROVE BEHIND OTHER VEHICLES, USING THEIR REAR LIGHTS AS MY VISUAL GUIDE IN ORDER TO MAKE IT HOME. MY FRONT WINDSHIELD WIPERS NEVER TURNED BACK ON. IT WAS A HORRIBLE EXPERIENCE. LUCKILY THERE WERE NO FATALITIES AS A RESULT OF MY WINDSHIELD WIPERS MALFUNCTIONING.
NHTSA ODI #11361666
Mileage unknown · Sep 26, 2020
Electrical System
I WAS OUT OF TOWN AND HAD GONE TO THE STORE AND WHEN I GOT BACK IN MY VEHICLE AND IT WOULD NOT START. AFTER, LETTING IT SIT FOR 4 HOURS IT FINALLY CRANKED UP. THE BATTERY AND FUSES WERE FINE. NO LIGHTS CAME IN ON MY DASH AS A WARNING THAT SOMETHING WAS WRONG. THIS HAS HAPPENED TO ME BEFORE. A DIAGNOSTIC WAS RUN AND IT THROWED OU…
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I WAS OUT OF TOWN AND HAD GONE TO THE STORE AND WHEN I GOT BACK IN MY VEHICLE AND IT WOULD NOT START. AFTER, LETTING IT SIT FOR 4 HOURS IT FINALLY CRANKED UP. THE BATTERY AND FUSES WERE FINE. NO LIGHTS CAME IN ON MY DASH AS A WARNING THAT SOMETHING WAS WRONG. THIS HAS HAPPENED TO ME BEFORE. A DIAGNOSTIC WAS RUN AND IT THROWED OUT NO CODES.
NHTSA ODI #11361255
80,000 miles · Sep 17, 2020
Visibility/wiper
WHILE DRIVING ON I-75 S IN KENTUCKY DURING A TORRENTIAL DOWNPOUR MY WINDSHIELD WIPERS STOPPED IN FILED GOAL POSITION MAKING IT IMPOSSIBLE FOR ME TO SEE. I HAD TO CAREFULLY PULL OVER TO THE SIDE OF THE HIGHWAY. I TRIED REPLACING THE FUSE, TO NO AVAIL. I ATTEMPTED TO USE RAINEX TO IMPROVE VISIBILITY BUT THAT DIDN'T HELP MUCH. THE …
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WHILE DRIVING ON I-75 S IN KENTUCKY DURING A TORRENTIAL DOWNPOUR MY WINDSHIELD WIPERS STOPPED IN FILED GOAL POSITION MAKING IT IMPOSSIBLE FOR ME TO SEE. I HAD TO CAREFULLY PULL OVER TO THE SIDE OF THE HIGHWAY. I TRIED REPLACING THE FUSE, TO NO AVAIL. I ATTEMPTED TO USE RAINEX TO IMPROVE VISIBILITY BUT THAT DIDN'T HELP MUCH. THE DEALERSHIP WANTS TO CHARGE $125 TO LOOK AT MY VEHICLE. I COULD'VE BEEN KILLED ON THE HIGHWAY .THIS SHOULD BE A RECALL DUE TO THIS RECURRING ISSUE WITH THIS MAKE AND MODEL
NHTSA ODI #11355653
71,000 miles · Sep 10, 2020
Engine
CAMSHAFT ACTUATOR MALFUNCTION CAUSING VECHILE TO SHUT DOWN -VERY UNSAFE. HAVE BEEN TOLD BY DEALER THIS HAPPENS TO ALL GMC TERRAINS AND ONCE FIXED IT WILL HAPPEN AGAIN - SHOULD NOT HAVE TO PAY FOR SOMETHING THAT IS YOUR PROBLEM.
NHTSA ODI #11354249
35,000 miles · Sep 9, 2020
Electrical SystemUnknown Or Other
KEY IS LOCKING IN THE IGNITION. WHEN TURNING ON THE CAR THE SCREEN DOES NOT DISPLAY, STAYS BLANK. CANNOT TURN THE RADIO ON OR OFF OR UP. IT'S HAPPENING MORE AND MORE. IT CONTINUES WHILE DRIVING. THE GEAR SHIFTER STICKS IN PARK AND IS EXTREMELY HARD AT TIMES TO GET IT IN REVERSE OR DRIVE.
NHTSA ODI #11353901
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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