NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
296 reports64,644 miles · Feb 12, 2021
Engine
DURING COLD TEMPERATURES (14 DEGREES) MY PCV VALVE FAILED TO WORK WHILE SITTING AT A READ LIGHT WHILE I WAS DRIVING HOME FROM WORK ON A CITY STREET RESULTING IN MY REAR MAIN SEAL BLOWING. THIS WAS AN ISSUE ON THE 2010-2013 GMC TERRAINS AND OTHER GM VEHICLES AS NOTED IN THE SERVICE BULLETIN 14882. MY CAR IS A 2014 AND CLEARLY T…
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DURING COLD TEMPERATURES (14 DEGREES) MY PCV VALVE FAILED TO WORK WHILE SITTING AT A READ LIGHT WHILE I WAS DRIVING HOME FROM WORK ON A CITY STREET RESULTING IN MY REAR MAIN SEAL BLOWING. THIS WAS AN ISSUE ON THE 2010-2013 GMC TERRAINS AND OTHER GM VEHICLES AS NOTED IN THE SERVICE BULLETIN 14882. MY CAR IS A 2014 AND CLEARLY THE ISSUE HAS NOT BEEN RESOLVED WHICH HAS COST ME NEARLY $3000 IN REPAIRS. LUCKILY I WAS CLOSE TO HOME BUT THIS ISSUE COULD'VE LEFT ME STRANDED IN BELOW FREEZING TEMPERATURES. THIS ISSUE ALSO CAUSED OIL TO LEAK EVERYWHERE AND COULD'VE RESULTED IN A FIRE. MY CAR WAS SMOKING AND SMELLED AS THOUGH SOMETHING WAS BURNING.
NHTSA ODI #11395878
91,000 miles · Feb 5, 2021
Engine
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ETTLESON BUICK GMC (6201 SOUTH LA GRANGE ROAD, HODGKINS, IL 60525, (708) 529-5871) WHERE IT WAS DIAGNOSED WITH NEEDING THE PVC VALVE TO BE REPLACED. THE VEHICLE WAS NOT …
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TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ETTLESON BUICK GMC (6201 SOUTH LA GRANGE ROAD, HODGKINS, IL 60525, (708) 529-5871) WHERE IT WAS DIAGNOSED WITH NEEDING THE PVC VALVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. *LN*JB
NHTSA ODI #11394881
80,000 miles · Jan 18, 2021
Engine
I BOUGHT IT IN JUNE 2020. USED EXCESSIVE OIL. I KEPT ADDING OIL. I THOUGHT IT WAS AN OIL LEAK AND TOOK IT IN TO FIRESTONE TO GET FIX. AS I WAS ALMOST THERE THE ENGINE LIGHT CAME ON AND WAS MAKING A LOUD NOISE UNDER THE HOOD. FIRST WARNING OF ANYTHING WAS WRONG, NO OTHER LIGHTS SHOWED ON DASH INDICATING A PROBLEM. I WAS DR…
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I BOUGHT IT IN JUNE 2020. USED EXCESSIVE OIL. I KEPT ADDING OIL. I THOUGHT IT WAS AN OIL LEAK AND TOOK IT IN TO FIRESTONE TO GET FIX. AS I WAS ALMOST THERE THE ENGINE LIGHT CAME ON AND WAS MAKING A LOUD NOISE UNDER THE HOOD. FIRST WARNING OF ANYTHING WAS WRONG, NO OTHER LIGHTS SHOWED ON DASH INDICATING A PROBLEM. I WAS DRIVING WHEN THIS HAPPENED. FIRESTONE SAID REALLY BAD OIL LEAK THAT DAMAGED TIMING CHAIN AND LOWER ENGINE. THEY SAID I NEED TO REPLACE THE ENGINE. WHY DIDN'T I GET ANY WARNING LIGHTS INDICATING THERE WAS A PROBLEM BEFORE MY ENGINE WAS DAMAGED DUE TO EXCESSIVE OIL USAGE. I SEE THIS SAME ISSUE HAS HAPPENED TO OTHER OWNERS WITH THIS VEHICLE. I WAS DRIVING ON THE HIGHWAY AND COULD HAVE BEEN IN AN ACCIDENT.
NHTSA ODI #11388656
75,000 miles · Jan 7, 2021
Electrical SystemEngineVisibility/wiper
RADIO STSYEM WENT OUT, WIPED BLADE MOTOR DEFECTIVE, CAM SHAFT SENSORS WENT OUT DUE TO OIL CONSUMPTION, SENSOR ACTUATOR WENT OUT DUE TO OIL CONSUMPTION, CAR WOULD DIE WHILE DRIVING BECAUSE OF OIL CONSUMPTION/CAM SHAFT ERROR, ENGINE IS CONSUMING TO MUCH OIL-PER ENGINE OIL STUDY DONE BY MY DEALERSHIP.
NHTSA ODI #11387083
107,298 miles · Jan 6, 2021
Engine
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE AND LOW OIL PRESSURE WARNING LIGHT ILLUMINATED. ADDITIONALLY, THERE WAS A MESSAGE FLASHING ON THE INSTRUMENT PANEL WITH A MESSAGE TO TURN OFF THE VEHICLE. THE DRIVER PULLE…
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TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE AND LOW OIL PRESSURE WARNING LIGHT ILLUMINATED. ADDITIONALLY, THERE WAS A MESSAGE FLASHING ON THE INSTRUMENT PANEL WITH A MESSAGE TO TURN OFF THE VEHICLE. THE DRIVER PULLED OVER AND TURNED OF THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR MAIN SEAL WAS BLOWN DUE TO EXCESSIVE CRANKCASE PRESSURE. THERE WAS ALSO A MINIMAL AMOUNT OF OIL IN THE ENGINE. THE MECHANIC INFORMED THE CONTACT OF TSB: 14882 AND 19NA021. ROBERT BROGDEN BUICK GMC (1500 E. SANTA FE ST., OLATHE, KS 66061 (913)782-1500) WAS CONTACTED AND STATED THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED TO TOW THE VEHICLE TO BE DIAGNOSED. THE VEHICLE WAS REPAIRED AT AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,298.
NHTSA ODI #11386773
84,000 miles · Jan 4, 2021
Engine
DRIVING FROM WORK CAR WAS WORKING FINE. CAME TO A STOP. CAR STARTED SOUNDING LIKE A DIESEL TRUCK. NEXT STOP CAR STOPPED ALL OF A SUDDEN. TOWED IT HOME THEN TO THE SHOP. MECHANIC ASKED ME WHEN I DID THE LAST OIL CHANGE. OIL CHANGE WAS DONE AT DEALERSHIP 8 WEEKS AGO. OIL HAD BURNED COMPLETELY AND CAUSED THE ENGINE TO FAIL. I NOW N…
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DRIVING FROM WORK CAR WAS WORKING FINE. CAME TO A STOP. CAR STARTED SOUNDING LIKE A DIESEL TRUCK. NEXT STOP CAR STOPPED ALL OF A SUDDEN. TOWED IT HOME THEN TO THE SHOP. MECHANIC ASKED ME WHEN I DID THE LAST OIL CHANGE. OIL CHANGE WAS DONE AT DEALERSHIP 8 WEEKS AGO. OIL HAD BURNED COMPLETELY AND CAUSED THE ENGINE TO FAIL. I NOW NEED TO REPLACE COMPLETELY. $5K ON A 6 YEAR OLD CAR WITH 84K MILES.
NHTSA ODI #11386526
91,000 miles · Dec 15, 2020
Visibility/wiper
TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH IN A RAIN STORM, THE FRONT WINDSHIELD WIPERS SUDDENLY BECAME INOPERABLE CAUSING A VISIBILITY HAZARD TO THE DRIVER. UPON INSPECTION, IT WAS DISCOVERED THAT THE WINDSHIELD WIPER MODULE HAD FAILED. THE VEHICLE WAS NOT YET REPAIRED. T…
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TL* THE CONTACT OWNS A 2014 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH IN A RAIN STORM, THE FRONT WINDSHIELD WIPERS SUDDENLY BECAME INOPERABLE CAUSING A VISIBILITY HAZARD TO THE DRIVER. UPON INSPECTION, IT WAS DISCOVERED THAT THE WINDSHIELD WIPER MODULE HAD FAILED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.*DT
NHTSA ODI #11383473
73,000 miles · Nov 15, 2020
Visibility/wiper
LITERALLY ALMOST DIED WITH MY SON IN THIS VEHICLE, AS WE WE'RE DRIVING BACK HOME ON THE INTERSTATE TRAFFIC WAS HEAVY FOR SUNDAY EVENING DUE TO THE AMOUNT OF RAIN THAT WAS FALLING. IN THE MIDDLE OF THIS DRIVE THE WIPERS STOPPED WORKING, THEY STOPPED IN THE UPWARD POSITIONS. WHICH ADDED TO THE DIFFICULTY OF VISIBILITY AS I PUT MY …
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LITERALLY ALMOST DIED WITH MY SON IN THIS VEHICLE, AS WE WE'RE DRIVING BACK HOME ON THE INTERSTATE TRAFFIC WAS HEAVY FOR SUNDAY EVENING DUE TO THE AMOUNT OF RAIN THAT WAS FALLING. IN THE MIDDLE OF THIS DRIVE THE WIPERS STOPPED WORKING, THEY STOPPED IN THE UPWARD POSITIONS. WHICH ADDED TO THE DIFFICULTY OF VISIBILITY AS I PUT MY HAZARDS AND PLAY THAT WE WOULDN'T GET HIT OR THAT I WOULDN'T HIT ANYTHING. I WAS FINALLY ABLE TO PULL OVER AND FIDDLED WITH THE WIPERS TO TRY TO GET THEM TO WORK-AGAIN AND DIDN'T HAPPEN WE HAD TO STAY ON THE SIDE OF THE ROAD UNTIL THE RAIN SUBSIDED A BIT TO MAKE IT HOME IT WAS HORRIFYING. AS BEING IN FLORIDA IT RAINS A LOT AND HEAVY WE STILL HAD A LONG TRIP AHEAD OF US TO GET HOME. I DID REACH OUT TO SEVERAL REPAIR SHOPS AND THEY'RE TELLING THIS COMMON WITH THESE VEHICLE SURPRISED IT'S NOT A RECALL. ADDING INSULT TO INJURY THE REPAIR IS DEFINITELY COSTLY AS A SINGLE PARENT THIS IS BEYOND DIFFICULT DURING THESE COVID TIMES WITH NOT HAVING WORK. IF GMC IS AWARE OF THIS PROBLEM WHY HAVEN'T THEY DONE ANYTHING ABOUT IT ??? FOR EVERY GMC TERRAIN OWNER BE CAREFUL CHECK YOUR WIPERS ESPECIALLY IF YOU CHILDREN BECAUSE THIS IS THE KIND OF SCARE THAT YOU DON'T WANT TO HAVE. ALL I CAN HOPE FOR IS SHARING THIS EXPERIENCE WILL HELP OTHERS BECAUSE IT'S WHAT IS SINCERELY HORRIFYING. *TR
NHTSA ODI #11374720
134,000 miles · Nov 4, 2020
EngineVehicle Speed Control
. IN OCTOBER 2019 MY CAR NEEDED TO HAVE EXTENSIVE WORK DONE ON ITS TIMING CHAINS, VARIABLE VALVE TIMING SOLENOIDS, INTAKE VARIABLE ENGINE VARIABLE TIMING SOLENOID, VARIABLE VALVE TIMING SPROCKET, HEATED OXYGEN SENSOR, TIMING COVER GASKET SET, VALVE COVER GASKET SET, IRIDIUM SPARK PLUGS, WATER PUMP, ENGINE OIL FILTERS, SYNTHETIC …
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. IN OCTOBER 2019 MY CAR NEEDED TO HAVE EXTENSIVE WORK DONE ON ITS TIMING CHAINS, VARIABLE VALVE TIMING SOLENOIDS, INTAKE VARIABLE ENGINE VARIABLE TIMING SOLENOID, VARIABLE VALVE TIMING SPROCKET, HEATED OXYGEN SENSOR, TIMING COVER GASKET SET, VALVE COVER GASKET SET, IRIDIUM SPARK PLUGS, WATER PUMP, ENGINE OIL FILTERS, SYNTHETIC DEXOS MOTOR OIL, COOLANT. THEN IN JULY 2020 THE TIMING CHAINS COLLAPSED ON ME WHILE I WAS ON MY WAY HOME FROM WORK. THE ENTIRE ENGINE HAD TO BE REPLACED. MY CAR WAS COMPLETELY TOTALED AFTER THE ENGINE COLLAPSED AND I WAS STUCK OWING 12000 DOLLARS ON A USELESS CAR.
NHTSA ODI #11372992
68,000 miles · Oct 30, 2020
Visibility/wiper
I WAS DRIVING ON THE HIGHWAY I75 YESTERDAY OCTOBER 29TH 2020 DURING HEAVY RAIN THE WIPERS WERE ON AND WORKING, AS SOON AS I TURN THE WIPER SPEED TO A FASTER ROTATION ALL OF THE SUDDEN THE WIPERS JUST STOPPED WORKING AND WAS HARD TO SEE ANYTHING. THE NEXT MORNING I CHECKED ALL FUSES AND MOTOR, WHEN I TURN THE WIPER ON THE MOTOR S…
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I WAS DRIVING ON THE HIGHWAY I75 YESTERDAY OCTOBER 29TH 2020 DURING HEAVY RAIN THE WIPERS WERE ON AND WORKING, AS SOON AS I TURN THE WIPER SPEED TO A FASTER ROTATION ALL OF THE SUDDEN THE WIPERS JUST STOPPED WORKING AND WAS HARD TO SEE ANYTHING. THE NEXT MORNING I CHECKED ALL FUSES AND MOTOR, WHEN I TURN THE WIPER ON THE MOTOR STILL MADE NOISE. I TOOK THE WIPER ASSEMBLY APART AND GOT INTO THE WIPER LINKAGE AND SAW IT HAD CAME APART, I PUT IT BACK ON AND TURN ON THE WIPER AND IT CAME RIGHT OFF, LOOKS LIKE THE LINK AND BUSHING IS RUSTED AND NEEDS REPLACED. I DID SOME RESEARCH AND IT LOOKS LIKE IT'S A PRETTY COMMON WITH THE TERRAINS AND EQUINOX. THIS IS AN DANGEROUS ISSUE THAT GM NEEDS TO ADDRESS AND GET IT FIX FOR ITS CUSTOMERS.
NHTSA ODI #11372469
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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