THIS IS THE E-MAIL I SENT TO GM REGARDING THE PROBLEM WITH THE BACK SEAT AND HOW I FEEL THIS IS A SAFETY ISSUE. THEY DID NOT RESPOND TO MY E-MAIL SO BY THE 8TH DAY I CALLED AND THEY SAID THEY CLOSED THE CASE BASED ON WHAT THE DEALER SAID, "CONDITION DOES NOT REPRESENT A SAFETY HAZARD." I STRONGLY DISAGREED AND PURSUED IT FURTHER…
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THIS IS THE E-MAIL I SENT TO GM REGARDING THE PROBLEM WITH THE BACK SEAT AND HOW I FEEL THIS IS A SAFETY ISSUE. THEY DID NOT RESPOND TO MY E-MAIL SO BY THE 8TH DAY I CALLED AND THEY SAID THEY CLOSED THE CASE BASED ON WHAT THE DEALER SAID, "CONDITION DOES NOT REPRESENT A SAFETY HAZARD." I STRONGLY DISAGREED AND PURSUED IT FURTHER GETTING THE SAME ANSWER. HERE IS THE E-MAIL: I HAVE A 2007 SIERRA GMC WITH A BACK SEAT THAT HAS MOVEMENT (PLAY) IN IT DUE TO WHAT GM CALLS A "RATTLE CLIP" BREAKING. I QUESTIONED THE DEALERSHIP WHEN TAKING THE VEHICLE IN FOR A DIFFERENT REPAIR AND WAS TOLD THAT IT WAS JUST A RATTLE CLIP. I HAVE CALLED GM REGARDING THE SAFETY ISSUE AND WAS GIVEN AN AUTHORIZATION FOR A COVERED DIAGNOSTIC ON THE TRUCK. AGAIN, THE DEALERSHIP SAID, "FOUND 2 SEAT BACK RATTLE CLIPS BROKEN. CONDITION DOES NOT REPRESENT A SAFETY HAZARD." I DECLINED THE REPAIR BASED ON THE FACT THERE IS NO KNOWN CAUSE FOR THE FAILURE OF THESE CLIPS EXCEPT FOR THE SIMPLE FACT THEY ARE CHEAP PLASTIC. I DO NOT FEEL REPLACING A PLASTIC CLIP WITH ANOTHER PLASTIC CLIP WILL FIX THE PROBLEM. IT WILL ONLY BE A MATTER OF TIME BEFORE THEY FAIL AND THE SEAT HAS PLAY IN IT. I QUESTION IF THEY WOULD EVEN HOLD IN THE EVENT OF AN AUTOMOBILE ACCIDENT. WHEN STRAPPING IN A CHILD'S CAR SEAT THERE IS TO BE NO MOVEMENT IN IT IN CASE OF AN ACCIDENT FOR OBVIOUS SAFETY REASONS. I DO NOT SEE HOW A BACK SEAT THAT HAS A 1 1/2 INCH OR MORE OF PLAY IN IT IS NOT CONSIDERED A SAFETY ISSUE. I HAVE A VIDEO I WOULD LIKE TO E-MAIL YOU SO YOU CAN DETERMINE THIS FOR YOURSELF. I AM REQUESTING THEY ADDRESS THIS SAFETY ISSUE SO MY FAMILY AND ANY OTHER PASSENGERS CAN BE SAFE WHILE RIDING IN MY GMC. I WOULD LIKE TO POINT OUT ALTHOUGH THEY NAMED THIS PART A "RATTLE CLIP" IT SERVE MORE OF A PURPOSE THAN TO JUST STOP A RATTLE NOSE. IT SECURES THE BACK OF THE SEAT TO THE FRAME OF THE TRUCK SO THERE IS NO MOVEMENT. *TR
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