2016 GMC Acadia

MY VEHICLE IS A 2016 GMC ACADIA DENALI WITH AWD. THE POWER STEERING WAS VERY STIFF WHILE AT LOW SPEEDS WHEN THE WEATHER WAS COLD LAST WINTER. DURING THIS SPRING AND SUMMER THE STEERING CONTINUED TO GET WORSE AND NOW THERE IS NO POWER STEERING AT LOW SPEEDS AND LOW RPM. THE VEHICLE JUST TURNED 39,000 MILES. THIS MAKES DRIVING VERY DANGEROUS WHILE MAKING TURNS AND TRYING TO PARK THE VEHICLE. THE VEHICLE IS NOW IN THE DEALERS SHOP AND THEY HAVE SAID THE POWER STEERING PUMP AND STEERING GEAR BOTH NEED TO BE REPLACED AS THE PUMP IS FAILING AND THE STEERING GEAR IS LEAKING INTERNALLY.

ON SATURDAY (8/31/2019), I NOTICED THAT THE AC IN MY 2016 ACADIA (ABOUT 79,000 MILES) WOULDN'T TURN ON. MY VEHICLE HAS TWO EVAPORATORS, ONE IN THE FRONT FOR THE FRONT AC, AND ONE IN THE REAR FOR THE REAR AC. THEY ARE CONNECTED BY AN ALUMINUM TUBE (GM PART #23199274). WHEN I TOOK THE VEHICLE INTO THE GMC DEALER, THEY SHOWED ME THAT A CONNECTOR ON THE POWER STEERING FLUID (PSF) LINE, WHICH RUNS BESIDE THIS ALUMINUM TUBE (SEE PHOTO 1), HAD RUBBED UP AGAINST THE ALUMINUM AND WORN A HOLE IN IT, ALLOWING ALL THE REFRIGERANT TO LEAK OUT (PHOTO 2). THERE IS SUPPOSED TO BE A LITTLE RUBBER PIECE THAT FITS OVER AND PROTECTS THE COOLANT LINE (YOU CAN SORT-OF SEE IT IN THE PICTURES), BUT THAT PIECE IS SMALL AND SLIDES DOWN, EXPOSING THE ALUMINUM TUBE. THE TECHNICIAN THEN TOLD/SHOWED ME HOW HE USUALLY BENDS OR MOVES THE PSF LINE SO THAT IT DOESN'T RUB AGAINST THE ALUMINUM COOLANT TUBE. THIS INDICATES THAT GM IS AWARE OF THE ISSUE AND HAS DONE NOTHING IN AN ATTEMPT TO FIX IT, EVEN THOUGH THIS INHERENT DESIGN FLAW ALLOWS THE ENTIRE COOLANT CHARGE TO LEAK INTO THE ATMOSPHERE. NEEDLESS TO SAY, SINCE REFRIGERANT IS NOT EXACTLY ENVIRONMENTALLY FRIENDLY, I FIND IT CONCERNING THAT GM IS APPARENTLY AWARE OF THIS ISSUE AND HASN'T TAKEN THE NECESSARY STEPS (LIKE A VOLUNTARY RECALL) TO FIX IT. I CALLED THE GM CUSTOMER SERVICE LINE AND MADE THEM AWARE OF THE SITUATION, AND THEY SAID "THERE IS NOTHING THEY CAN DO." I'M HOPING THIS COMPLAINT FORCES THEM TO RESOLVE THE ISSUE AND STOP LEAKING FULL REFRIGERANT CHARGES INTO THE ATMOSPHERE. NOTE THAT THIS WOULD ALSO BE AN ISSUE IF THE SITUATION WERE REVERSED AND IT WAS THE AC COOLANT TUBE THAT CHAFED THROUGH THE PSF HOSE. IF THE PSF CONNECTOR WAS EVEN 1 CM OFF, THEN HYPOTHETICALLY THE COOLANT TUBE COULD RUB THROUGH THE PSF HOSE AND CAUSE A FAILURE OF THE POWER STEERING SYSTEM. IT IS ALSO DESIRABLE TO AVOID THIS AS WELL, FOR OBVIOUS REASONS.

TL* THE CONTACT OWNS A 2016 GMC ACADIA. THE CONTACT STATED THAT THE FRONT PASSENGER WINDOW WAS INOPERABLE. THE CONTACT MENTIONED THAT THE WINDOW WAS NOT ABLE TO BE CONTROLLED FROM THE DRIVER'S SIDE DOOR PANEL. THE VEHICLE WAS TAKEN TO POAGE CHEVROLET (851 W PEARCE BLVD, WENTZVILLE, MO 63385, (636) 327-6268) WHERE THE DRIVER'S SIDE WINDOW CONTROL WAS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000. *JB

MY KEY IS STUCK IN THE IGNITION AND WILL NOT RELEASE ON MY 2016 GMC ACADIA. THE BATTERY HAD TO BE REPLACED BECAUSE IT WAS COMPLETELY DRAINING MY ELECTRICAL SYSTEM. IT HAS BEEN DETERMINED THAT MY CAR IS NOT RECOGNIZING IT IS IN PARK TO RELEASE THE KEY. THE FLOOR SHIFTER NEEDS TO BE REPLACED ACCORDING TO MY GMC DEALERSHIP. THIS IS EXTREMELY DANGEROUS AS THE CAR COULD DRIFT AT ANY TIME, NOT TO MENTION THE STRAIN ON THE BATTERY.

TL* THE CONTACT OWNS A 2016 GMC ACADIA. WHILE DRIVING 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. AFTER THE FAILURE, THE CONTACT NOTICED MULTIPLE UNKNOWN WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE VEHICLE WAS ABLE TO BE RESTARTED, BUT WAS LATER TOWED TO MARCHANT CHEVROLET (LOCATED AT 5700 SAVANNAH HWY, RAVENEL, SC 29470, (843) 722-8208). THE DEALER DIAGNOSED THAT THE SERPENTINE BELT, AIR COMPRESSOR, AND FREON NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 53,200.