2016 GMC Acadia

While operating my vehicle, the power steering suddenly failed without adequate warning. The steering became extremely difficult, creating a significant safety hazard for myself, my passengers, and other drivers on the road. A sudden loss of steering assist increases the risk of collision, especially at lower speeds, during turns, or in emergency maneuvers.

The recall is with the steering wheel air bag. If it goes off then the driver could possibly get injured or killed from metal fragments according to the recall letter that I received. The letter is dated June 10, 2023. If they can't come up with a fix then they should supply me with a vehicle that is safe. Seven months is way too long.

The check engine light has come on multiple times in the past 6 months. I have taken it 3 times to be repaired and finally the found out what was wrong. The first time that I brought it in, May 2023, the Bank 1 Lean Code was coming up on the diagnostic. They replaced a sensor for $300. 2 weeks later the check engine light came on again. They got the same codes and didn't know what exactly was causing it so they fixed a bunch of things which cost me $2,200. 3 months later, the check engine light came back on again. This time they're telling me the repairs cost $3,725 and it's related to this bulletin [XXX] ). This seems like a safety hazard that I should not have to pay for. My car only has 58,000 miles. I already paid $2,500 in misdiagnosed problems and now they want me to pay another $3,725. I don't have my bills to upload because they're in my glove box and my car is with the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 GMC Acadia. The contact indicated while driving at various speeds the vehicle had experienced random jerking and hesitation. The vehicle was taken to an independent mechanic who diagnosed that the engine control module was faulty. The engine control module was replaced but the failure continued to occur. The vehicle was then taken to the local dealer who diagnosed that the rack and pinion and power steering pump were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 70,000.

TL* THE CONTACT OWNS A 2016 GMC ACADIA. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT CALLED MARVIN K. BROWN AUTO CENTER (1441 CAMINO DEL RIO S, SAN DIEGO, CA 92108, (619) 272-6867) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.

I WAS DRIVING DOWN THE HIGHWAY AND I WENT TO TURN THE CORNER AS I SLOWED TO TURN THE CORNER THE STEERING WHEEL WOULDN'T TURN, I HAD TO HOT MY BRAKES BECAUSE IT SCARED ME THAT MY CAR WOULDN'T TURN, THE CARS BEHIND ME HAD TO GO AROUND ME, I THOUGHT I WAS ABOUT TO CAUSE A WRECK BECAUSE MY STEERING WHEEL WOULDN'T TURN. I FINALLY GOT IT TO TURN BUT IT WAS REALLY HARD. I WAS THANKFUL MY KIDS WERE NOT IN THE CAR. I TOOK MY CAR IN TO GET LOOKED AT AND THEY SAID I NEED A NEW STEERING RACK, I ONLY HAVE 60,000 MILES ON IT. THEY SAID REPAIRS ARE GOING TO COST $1,200 OR MORE. I CALLED 5 DIFFERENT REPAIR SHOPS AND THEY ALL SAID, THAT IT WAS COMMON ON THE GMC ACADIA AND OTHER GMC VEHICLES. THEY ALSO TOLD ME AT ONE TIME GMC HAD MORE RECALLS THEN THEY HAD VEHICLES ON THE ROAD. WISH I WOULD OF KNOWN THIS PRIOR TO BUYING. COULDN'T IMAGINE WHAT IT WOULD OF BEEN LIKE TO LOSE IN OF MY OWN KIDS ARE SOMEONE ELSE FOR A VEHICLE PROBLEM THAT HAS BEEN KNOWN TO THE MAKERS BUT NOT EVERY PURCHASER.

FAILURE OF POWER STEERING SYSTEM - AT LOW SPEEDS, POWER STEERING ASSISTANCE IS NOT ACTIVE. VERY DIFFICULT TO TURN STEERING WHEEL FROM A STOPPED POSITION OR MOVING AT LOW SPEED. THIS PRESENTS A SAFETY RISK IN THE ABILITY TO AVOID PEDESTRIANS, VEHICLES OR OTHER OBJECTS WHILE DRIVING AT SLOW SPEEDS, MOST NOTABLY PARKING LOTS. CONDITION STARTED AROUND THE 50,000-MILE MARK. AFTER FURTHER EXAMINATION, FLUID APPEAR TO BE LEAKING FROM THE VEHICLE. HAD VEHICLE TAKEN TO GM-CERTIFIED DEALERSHIP FOR SERVICE, AND WAS ADVISED THAT THE POWER STEERING SYSTEM REQUIRED IMMEDIATE ATTENTION. AFTER FURTHER RESEARCH THERE APPEARS TO BE CONCERNING HISTORY OF POWER-STEERING RELATED FAILURE ON THE GMC ACADIA. PRIOR MODEL YEARS (2007-2011) HAD THE WARRANTY EXTENDED ON THE SYSTEM UPWARDS OF 10 YEARS AND 150,000 MILES. IN ADDITION, A VARIETY OF TECHNICAL SERVICE BULLETINS HAVE BEEN ISSUED ON THE POWER STEERING SYSTEM OF THE 2016 GMC ACADIA. NHSTA DATABASE ALSO POINTS TO A NUMBER OF SIMILAR INCIDENTS, TYPICALLY OCCURRING AROUND THE 50,000 MILE RANGE. THIS INDICATES A LATENT MANUFACTURE DEFECT IN WHICH FURTHER ACTION MUST BE TAKEN TO ADDRESS THIS ONGOING SAFETY ISSUE.