2016 GMC Acadia

In June 2023, I was notified of recall N232404980. The reason for recall is, a driver’s-side front airbag inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death. It has been 5 months and the manufacturer has no current plan in place to replace the driver’s airbag module. After speaking with a GMC Customer Assistance Center representative today, 11/17/2023, I was told that there is no estimated time when the repair will be available. Based on the possibility of death, five months and no plan for when a repair/replacement will be available feels negligent and as though the repairs are not being completed in a reasonable time.

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when she started the vehicle, the air bag warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000. VIN tool confirms parts not available.

This has been a safety recall since May 2023, I have returned to the dealer each month since then and have been given the same answer that there is no remedy at the moment. So I asked to get a loaner vehicle until they can fix this and they said they cannot. So I asked them, "to be clear, there is nothing you can do with a known safety recall and if i or my wife get injured its on us?" They continued that there is nothing that can be done. This is not satisfactory to knowingly allow their vehicles to be driven unsafely for this length of time. I will definitely be suing if anything happens to me or my family.

This recall has been out for months with no remedy. The website says, " An inflator rupture may cause sharp metal fragments to pass through the airbag and into the vehicle interior at high speed, striking you or your loved ones, which may result in injury or death to passengers." This is unacceptable. It is dangerous to drive my car right now. I need someone (GM or Takata) to provide a loaner car until they can provide the fix to make my car safe once again.

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The check engine light has come on multiple times in the past 6 months. I have taken it 3 times to be repaired and finally the found out what was wrong. The first time that I brought it in, May 2023, the Bank 1 Lean Code was coming up on the diagnostic. They replaced a sensor for $300. 2 weeks later the check engine light came on again. They got the same codes and didn't know what exactly was causing it so they fixed a bunch of things which cost me $2,200. 3 months later, the check engine light came back on again. This time they're telling me the repairs cost $3,725 and it's related to this bulletin [XXX] ). This seems like a safety hazard that I should not have to pay for. My car only has 58,000 miles. I already paid $2,500 in misdiagnosed problems and now they want me to pay another $3,725. I don't have my bills to upload because they're in my glove box and my car is with the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.