2019 Genesis G70

I had the known reported issue TSB 25-BE-004G repaired and even after repair there is a burning wire smell that the dealer claims they can’t replicate. We had the same issue with Genesis Plano initially and after driving the vehicle out of state we were stranded and took it to Genesis of Peoria where the issue was diagnosed. We are encountering the issue again and it is a fire risk hazard.

The contact owns a 2019 Genesis G70. The contact stated that while driving at an undisclosed speed, the audiovisual navigation screen displayed a blank screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The failure was persistent, and the audiovisual navigation screen was peeling and distorted. The contact was willing to pay out of pocket for the repair; however, parts were not available by any vendors. The manufacturer was made aware of the failure and a case was filed. The contact stated that several complaints were filed. The contact stated that coverage for the repair was denied. The failure mileage was approximately 45,000.

When driving the vehicle it feels as though as it stalls due to choking all or some of the fuel getting to the engine. This is most prone when accelerating fast. It feels as though the fuel is shut off or severely diminished as the vehicle will accelerate, but at a fraction (crawl) of the normal output available and accomplished in the past.

Genesis issued safety recall for all 2019 G70’s because the starter solenoid could be contaminated with water resulting in a potential risk for an engine compartment fire ( letter received from Genesis Motor America LLC. 8-1-24 ). Currently the solenoid replacement part for Genesis recall # 018G is not available @ any US dealerships; thus, requiring placing an order for said part. This represents a profound lack of timely customer service and is an ongoing problem with Genesis parts supply chain.

The contact owns a 2019 Genesis G70. The contact received notifications of NHTSA Campaign Numbers: 24V107000 (Electrical System) and 24V191000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available for campaign number: 24V107000. Parts distribution disconnect for campaign number: 24V191000.

The contact owns a 2019 Genesis G70. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Genesis G70. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Dear NHTSA, I am writing to lodge a formal complaint about significant safety issues that I have encountered with my 2019 Genesis G70 sedan. The driver and passenger seats in my car will recline but will not return to an upright position, making it impossible for either the driver or the passenger to wear a seatbelt. This issue constitutes a severe safety hazard. I brought my car to the dealership for diagnosis, and they acknowledged the problem but initially demanded a diagnostic fee of $245. The car is currently unusable due to the mentioned issue. Despite the severity of these problems, the manufacturer, Genesis, has only agreed to pay 50% of the $10,000 repair bill, citing the expiration of the warranty. I have been diligent in my vehicle maintenance, and these issues are not due to any negligence on my part. Rather, they represent severe and unacceptable manufacturing defects that pose safety risks. I am concerned that other owners might be experiencing similar problems, but these are not being reported due to the diagnostic fee imposed by Genesis. For the reasons above, I implore the NHTSA to investigate these safety issues with the 2019 Genesis G70 sedan.

The infotainment system, while using Apple Car Play, is operating erratically, and at its worst goes to a completely black screen that does not accept any input from the touchscreen. In order to correct this persistent issue, I am either required to switch input sources on the buttons multiple times, unplug the USB cord or perform these combined steps repeatedly to force the infotainment screen to light up. I use Apple Car play 100% of the time, as I use Waze, Google maps, Amazon Music, Itunes etc while driving. On several occasions, I have had to tinker with the device while driving, and have had the anti-collision system activate to prevent an accident. Once, I came dangerously close to rear-ending a vehicle on a dark evening while lost on an unfamiliar highway and attempting to make the infotainment screen work. It is unsafe to drive a vehicle while having to take eyes off the road to operate a system that does not operate as intended, and it is not always practical to stop on road/highway. I have reported this to the dealer twice now, and the issue is still not rectified. The replacement part (a chip/sd card?) was apparently ordered and confirmed by the dealer via text, however, apparently the dealership has changed owners and now they have no useful information in my vehicle record about this incident. The issue persists today, and the horrible service provided by Kearny Mesa Genesis is only exacerbating this issue for me personally. Please see the attached records for proof of reporting.