2018 Ford Taurus

The contact owns a 2018 Ford Taurus. The contact stated that while entering the vehicle, the passenger’s side B-pillar trim had detached. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and 25V611000 (Structure). The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. An appointment was scheduled by the manufacturer to another local dealer, Gengras Ford Service (225 New Britain Ave, Plainville, CT 06062), where the dealer requested to keep the vehicle overnight to inspect, but the vehicle was not diagnosed or repaired. The dealer declined to provide a loaner vehicle. The manufacturer was contacted and opened a ticket. The approximate failure mileage was 50,000.

The contact owns a 2015 Ford Taurus. The contact received a notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while geared in Reverse, the rearview camera would not display a clear view image as intended on the center digital screen. The local dealer was contacted on several occasions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

The contact owns a 2018 Ford Taurus. The contact stated that while reversing, the rear-view camera display failed to function as intended. The contact stated that the image appeared and then disappeared. The message that the rear-view camera was unavailable was displayed. Occasionally, the rear-view camera displayed a distorted image, and the failure was intermittent. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact was informed that parts were not available. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000.

The contact owns a 2018 Ford Taurus. The contact was informed that the VIN was included in NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank or distorted image while reversing. The contact stated that the failure occurred intermittently. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

The contact owns a 2018 Ford Taurus. The contact received notifications of NHTSA Campaign Numbers: 25V611000 (STRUCTURE) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repairs were not yet available. The contact stated that while washing the vehicle, the silver paint on the driver side was peeling. The paint near the driver’s side mirror was peeling. Upon further investigation, the contact noticed that the passenger’s side had started peeling as well. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. Most recently, the exterior vent under the windshield wipers was fractured. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2018 Ford Taurus. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V611000 (Structure); however, the parts to complete the recall repairs were not yet available. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford Taurus. The contact stated that while reversing, the back-over prevention camera malfunctioned, causing a rear visibility hazard for the driver. The contact stated that the failure was intermittent. During the failure, there was a solid blue or black screen displayed, without an image displayed. The cause of the failure was not yet determined, and the vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.

The contact owns a 2018 Ford Taurus. The contact stated that while in reverse(R), the back over prevention camera displayed an upside-down image or a blank image. The vehicle was taken to a dealer where the contact was provided an estimate for a diagnostic test. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 52,000.

The contact owns a 2018 Ford Taurus. The contact stated that while reversing, the rearview camera displayed an upside down or blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the model and VIN were not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.