2015 Ford Taurus

I was not notified from Ford about the serious safety recall on my 2015 Ford Taurus. I'd like to have this safety concern fixed immediately so I don't end up in a severe auto accident. I can drop my vehicle off. I've never had this happen and I'm nervous to drive the vehicle. I have noticed a difference in the way it drives please help get this sorted out with my local Ford Dealership in Fort Myers, FL. Thank you!

03/16/2021 Was the purchase date. The battery was pretty much dead when we took it in for its first oil change (about a month after purchase), they may still have record of it. The check engine light has been on since June. The front head light wiring was faulty, not sure if the person has any record of it. But I can ask that finally got fixed in December. The check engine light was only read at the auto store. Unfortunately due to me losing my job, the cobuyer (my fiancé) has been responsible for all bills and we can’t afford to have it looked at in depth. We purchased a limited warranty when we got the car, but every time we contacted them. They were rude and very put off. They made it seem like we were the issue and not the car. And they NEVER let us bring it in to have it looked at. We are paying almost $475 for a car that has had major problems since purchasing it.

The contact's fiancé owns a 2015 Ford Taurus. The contact stated while his fiancé was driving approximately 35 MPH, the steering wheel seized. The contact stated that the power steering assist fault warning light was illuminated. The vehicle was not drivable. The driver towed the vehicle to the local dealer, where it was diagnosed with needing the steering gear and rack and pinion to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was 110,717.

The contact owns a 2015 Ford Taurus. The contact stated that while driving at unknown speeds, the service vehicle soon warning light illuminated and the vehicle began to violently shake and stall. The contact managed to coast the vehicle off the freeway into a parking lot where the contact turned off and restarted the vehicle and the engine was still running. The vehicle resumed normal operation prior to the failure. The vehicle was having a service check for the oil change at an independent mechanic who diagnosed the vehicle, however, was unable to duplicate the issue. The vehicle then was taken to the dealer where a second diagnostic test was performed, and it was determined the throttle body actuator failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 38,000.

The contact owns a 2015 Ford Taurus. The contact stated the rear-view camera was pointing to the ground and was unable to visually see or use properly. The contact stated an unknown warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 27,000.

The contact owns a 2015 Ford Taurus. The contact stated while attempting to start the vehicle, the vehicle would not start. The contact stated that she attempted to get a jump start however, the vehicle still would not start. The contact stated there was no warning light illuminated. The vehicle was then towed to a local dealer where it was diagnosed with the fuel pump module and the battery needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 16V621000 (Fuel system, Gasoline). The manufacturer had been informed of the failure and informed the contact to call back after the vehicle was diagnosed. The failure mileage was approximately 67,000.

The contact owns a 2015 Ford Taurus. The contact stated that after placing the vehicle into reverse and reversing out of the parking spot, she became aware that the rear-view camera image was not working and was showing a blank screen. A message appeared on the screen suggesting to please contact the manufacturer. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 79,488.