2013 Ford Taurus

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHEN APPROACHING A STOP LIGHT OR STOP SIGN WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE SHOOK FROM FRONT TO BACK. IN ADDITION, THE VEHICLE STALLED AND FAILED TO START. THE STEERING WHEEL SHOOK EACH TIME THE VEHICLE WAS STARTED AND THE CONTACT NOTICED A BURNING ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE 02 SENSORS FAILED AND THE FUEL PUMP HAD A LEAK. BOTH COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

DRIVER'S SIDE REAR TIE ROD SEPARATED AT MODERATE SPEED RESULTING IN TEMPORARY LOSS OF CONTROL AND NEAR CRASH (FISH TAILED UNTIL CAR STOPPED). FORD DEALER INSPECTED AND FOUND DRIVERS SIDE REAR TIE ROD BROKEN AT BALL AND SOCKET. FORD DEALER ALSO FOUND PASSENGER SIDE REAR UPPER CONTROL ARM LOOSE. FORD DEALER ALSO FOUND LEAKING PASSENGER SIDE, REAR SHOCK; ALL BEFORE 90K MILES.

ON 5/31/2013 I PURCHASED A NEW 2013 FORD TAURUS SHO. TODAY, THE CAR HAS ABOUT 73,000 MILES ON IT. ABOUT THREE WEEKS AGO I BEGAN SMELLING A HOT SMELL, LIKE PLASTIC OR SULFUR, BUT COULD NOT PIN POINT IT. I WAS CONCERNED THAT MY CAR WAS GOING TO CATCH ON FIRE BECAUSE IT JUST DIDN'T SMELL RIGHT, BOTH INSIDE AND OUTSIDE THE CAR. I ONLY SMELLED IT AFTER THE CAR GOT WARMED UP AND WAS STATIONARY OR MOVING SLOW IN TOWN. AFTER I ACCELERATED THE SMELL WOULD GO AWAY, BUT WOULD COME BACK WHEN I SLOWED DOWN AND STOPPED. THEN I BEGAN TO NOTICE A COUPLE DROPS OF FLUID UNDERNEATH MY CAR. I TOOK IT TO THE DEALERSHIP WHO TOLD ME I PROBABLY HAD SOME OIL ON THE ENGINE, WHICH WOULD GO AWAY WITH TIME. I HAD THE OIL CHANGED AND NEW TIRES PUT ON AND ASKED THEM TO CHECK A COUPLE ERROR CODES I HAD GOTTEN. THE SERVICE TECHNICIANS TOLD ME MY CAR WAS FINE AND I COULD DRIVE IT, INCLUDING TO CHICAGO FOR CHRISTMAS. THE SMELL PROBLEM CONTINUED AND THE LEAK PROGRESSIVELY GOT WORSE, SO I IMMEDIATELY TOOK IT BACK AGAIN. THEY NOW TELL ME THAT THE POWER TRANSFER UNIT HAS FAILED AND THE CAR HAS A TURBO DOWN PIPE LEAK. TO REPAIR, IT WILL COST ME OVER $2,000.00. I CONTACTED FORD TO SEE IF THEY COULD HELP ME. THEY TOLD ME THAT BECAUSE THE POWERTRAIN WARRANTY HAS EXPIRED, THEY WILL NOT HELP ME. I EXPLAINED THAT THIS CAR WOULD STILL BE UNDER WARRANTY AS OF MAY 31, 2017 AND THE POWERTRAIN SHOULD NOT FAIL AT 73,000 MILES, MOST OF WHICH WERE HIGHWAY MILES. FORD STILL WILL NOT PROVIDE ANY ASSISTANCE. IN SPEAKING WITH THE DEALERSHIP, THEY TOLD ME THIS IS AN ISSUE THAT HAS BEEN GOING ON. THEY'VE HAD 5 OTHER PTUS FAIL IN ABOUT SIX MONTHS. FORD DOCUMENTED THE CASE NUMBER AS [XXX]. I AM GOING TO TAKE PICTURES AND SAVE ALL DOCUMENTS AND RECEIPTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING 75 MPH ON AN INTERSTATE, I LOST THE POWER STEERING AND WAS ABLE TO GET THE VEHICLE TO THE SIDE OF THE ROAD, A RED WARNING MESSAGE TO SERVICE POWER STEERING NOW CAME ON, AT THE SAME TIME TURN SIGNAL WOULD NOT WORK AND TRACTION CONTROL WARNING LIGHT CAME. SINCE IT WAS THE WEEKEND AND I WAS DRIVING HOME FOR CHRISTMAS I STILL DROVE THE CAR HOME. I NOW HAVE THE CAR AT DEALERSHIP, AND BEING TOLD NO RECALL ON THIS CAR. BUT THERE IS A RECALL ON OTHERS FOR SAME ISSUE. I DON'T HAVE THE COST YET BUT TRIED TO CALL FORD CUSTOMER SERVICE AND THEY ARE CLOSE FOR THE HOLIDAY. WAIT TO SEE WHAT'S NEXT. MILEAGE ON THE CAR WAS 60,070. *TR

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. AS A RESULT, THE VEHICLE STRUCK THE CURB AND THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST VOLT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

CAR STALLED TRAVELING 75 MPH DOWN A BUSY INTERSTATE. INITIALLY FELT LIKE A TRANSMISSION ISSUE. AFTER GETTING THE CAR OFF THE ROAD IT CONTINUED TO RUN WITH A SPUTTER. IT WOULD NOT DRIVE WITHOUT DYING. CAR WAS TOWED TO NEAREST FORD DEALERSHIP FOR A REPAIR. POST INSPECTION THE 2013 TAURUS WAS DIAGNOSED WITH AN OPEN CIRCUIT IN THE FUEL PUMP CONTROL MODULE. FUEL PUMP CONTROL MODULE WAS REPLACED. VEHICLE WAS NOT INCLUDED IN THE RECALL NUMBER 16V621000. PARTS WERE INEXPENSIVE, LABOR WAS NOT.

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE FUEL PUMP MODULE MALFUNCTIONED. THE VEHICLE WAS DIAGNOSED AS NEEDING A NEW FUEL PUMP. THE VEHICLE WAS REPAIRED, BUT THE ISSUE RECURRED. THE CAR IS NOW GETTING A NEW FUEL PUMP MODULE. THIS IS THE EXACT NATURE OF THE MOST RECENT RECALL INVOLVING THIS CAR. OWNER STATES THEY ARE NOT INCLUDED IN THE RECALL. THEY HAVE FILED A COMPLAINT WITH FORD. THEY SAY THE MORE PEOPLE WHO COMPLAIN THE MORE PEOPLE WITH THIS ISSUE, THE RECALL MAYBE EXPANDED. MILEAGE WAS 80,000.