2012 Ford Taurus

AFTER RESEARCHING, FORD HAS INSTALLED FAULTY WATER PUMPS IN THIS CAR ALONG WITH OTHERS THAT HAVE THE 3.5 ECOBOOST ENGINE. WATER PUMP FAILED ON ME AND SINCE THE WATER PUMP IS INSIDE THE ENGINE YOU DONT REALLY KNOW WHEN IT IS GOING TO GIVE OUT. LEAKING OF THE COOLANT ON THE HIGHWAY. MY MECHANIC WARNED ME THAT THIS FAILURE COULD LEAD TO COOLANT LEAKING INTO THE ENGINE WHICH WOULD RESULT IN THE NEED OF A NEW ENGINE. FORD NEEDS TO RECALL THIS!

THE PROBLEM HAS OCCURRED MULTIPLE TIMES AND WITH NO LUCK OF DIAGNOSIS. BUT MY VEHICLE HAS LOST ALL ELECTRICAL FUNCTION LIGHTS, DASH CLUSTER, HEAT, ETC. HAS DONE THIS ON DIFFERENT OCCASIONS BUT SEEMS TO FIX ITSELF BUT THEN DOES IT AGAIN. WITH THAT BEING SAID NOW ON TOP OF THAT MY VEHICLE IS STUCK IS NOW STUCK IN ANTI THEFT MODE WHERE THE VEHICLE IS NO LONGER DRIVABLE. I CAN NOT START THE VEHICLE, I HAVE HAD KEYS REPROGRAMMED AND THE CAR LOOK OVER MULTIPLE TIMES WITH ABSOLUTELY NO HELP DIAGNOSING THE ISSUE. I HAVE DONE SOME RESEARCH ON MY OWN AND FOUND THAT THERE ARE A LOT OF OTHER PEOPLE WHO HAVE BEEN HAVING THE SAME PROBLEM WITH NO SUCCESS GETTING THE PROBLEM FIXED. THE FIRST TIME IT OCCURRED WAS 7/01/17 AND HAS CONTINUED OFF AND ON UP TO DATE AND HAS NOW LIKE STATED EARLIER HAS NOW MANIFESTED INTO THE ANTI THEFT NOT ALLOWING CAR TO BE STARTED RENDERING IN NON DRIVABLE AT THIS TIME

MY 2012 FORD TAURUS SHO WAS BROUGHT INTO JONES WEST FORD IN RENO, NEVADA. IT WAS AT JONES WEST FOR A POWER STEERING RECALL. WHILE ON THE INTERSTATE BACK HOME THE ADAPTIVE CRUISE CONTROL, FAULTED AND CAUSED A WARNING TO APPEAR, AS WELL AS A COLLISION AVOIDANCE FAULT. AT THE DEALERSHIP IN FALLON, THE SERVICE ADVISOR INFORMED ME THAT THE ACC MODULE WAS FAULTY AND NEEDED TO BE REPLACED. FALLON COMPLETED THE WORK BUT ON A QUALITY ASSURANCE RIDE TO ENSURE THE MODULE WAS WORKING CORRECTLY, THE TECHNICIANS FOUND THAT THE VEHICLE WAS MAKING STEERING INPUTS WITHOUT THE DRIVER TURNING THE STEERING WHEEL. THE TECHNICIANS RETURNED TO THE DEALER TO DIAGNOSE WHAT HAD CAUSED THE STEERING INPUTS. THEY TRACED THE PROBLEM BACK TO THE ABS CONTROL MODULE AND PUMP, AND ORDERED A BRAND NEW ONE. THEY ORDERED THE ABS MODULE AROUND THE 23RD OF NOVEMBER 2015, BUT DUE TO STOCKING PROBLEMS THE PART DID NOT ARRIVE UNTIL AROUND THE 24TH OF DECEMBER. I WAS NOT OFFERED A RENTAL VEHICLE BY THE DEALERSHIP, AN APOLOGY FROM FORD FOR THE INCONVENIENCE. AFTER THE DEALERSHIP FINALLY RECEIVED THE PART AND INSTALLED IT, THE TECHNICIANS RAN INTO A PROBLEM WITH THE PCM ACCEPTING THE NEW MODULE, A NEW PROBLEM AROSE; THE INSTRUMENT PANEL CLUSTER WOULD OPERATE NORMALLY FOR A TIME AND THEN THE LIGHTS WOULD DIM, AND THEN COMPLETELY TURN OFF. WHEN THE VEHICLE WAS HOOKED UP TO THE OBDII SYSTEM, IT EVEN SHUT THE DIAGNOSTIC EQUIPMENT DOWN AS WELL. THE TECHNICIANS AT FALLON AUTO MALL REALIZED THEY DID NOT KNOW HOW TO FIX THE PROBLEM AND CALLED A FIELD OFFICE TECHNICIAN IN DENVER FOR ADVICE. HE ADVISED THE TECHNICIANS AND SERVICE MANAGER TO CHECK A FEW DIFFERENT COMPONENTS ON THE VEHICLE BUT, AS OF TODAY THE VEHICLE IS STILL NOT DRIVABLE AND THE TECHNICIANS STILL DO NOT UNDERSTAND WHAT IS HAPPENING WITH THE VEHICLE AND EVEN MENTIONED THAT THE ACC MODULE IS STILL NOT WORKING PROPERLY.

THIS IS ABOUT FORD RECALL 15S02. MY DRIVERS DOOR HANDLE HAS BARELY FUNCTIONED FOR MONTHS, IF IT FUNCTIONS AT ALL. THE CAR WAS LOOKED AT ON MAY 4, AND SUPPOSEDLY PARTS WERE ORDERED, BUT NEVER RECEIVED. I CONTACTED FORD CUSTOMER SERVICE ON JULY 7, AND ALTHOUGH THEY SAID THEY WOULD RESPOND WITHIN 2 DAYS THEY HAVE NOT YET DONE SO. IT APPEARS THAT FORD HAS LITTLE OR NO INTEREST IN TAKING CARE OF THIS PROBLEM. I HOPE NHTSA CAN MOVE THE COMPANY, OR PENALIZE THEM FOR THIS LACK OF RESPONSIBILITY.