2011 Ford Ranger

I'VE CONTACTED EMPIRE FORD OF ABINGDON VIRGINIA TWICE BY PHONE: ONCE ON AUGUST 27TH AND AGAIN ON AUGUST 28TH 2019, AND WENT IN PERSON TO THE DEALERSHIP ON THE 25TH OF SEPTEMBER 2019 AND PHYSICAL HANDED THEM MY VEHICLE REGISTRATION TO GET THIS RECALL TAKEN CARE OF. AS OF YET, JULY 2020, I HAVE HAD NO HELP GETTING MY RECALL FIX, AND YET, FORD CONTINUES TO FLOOD MY MAIL BOX WITH 'URGENT RECALL' MAIL. EITHER THIS IS NOT AN URGENT RECALL OR FORD MOTOR COMPANY DOES NOT CARE ABOUT MY SAFETY; OR MAYBE THE DEALERSHIP IN GENERAL DOES NOT CARE ABOUT MY SAFETY. PLEASE ADVISE, OR AT LEAST GET FORD MOTOR COMPANY TO STOP THE HARASSING RECALL MAIL.THANKS

TL* THE CONTACT OWNS A 2011 FORD RANGER. THE CONTACT STATED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000(AIR BAGS). THE VEHICLE WAS TAKEN TO NEW BRIGHTON FORD 1100 SILVER LAKE RD NW, NEW BRIGHTON, MN 55112 TO HAVE THE RECALL SERVICED. THE CONTACT STATED THAT AFTER THE VEHICLE WAS RETURNED, THE TABS USED TO SECURE THE PASSENGER AIR BAG PANEL WERE NOT SEALED. THE CONTACT BROUGHT THE VEHICLE BACK TO THE DEALER WHERE A MECHANIC WAS SENT TO PROVIDE THE REPAIR HOWEVER, NO REPAIR WAS PERFORMED. THE DEALER NOTIFIED THAT MANUFACTURER WHO STATED THAT THEY WOULD PLACE AN ORDER FOR A NEW PART TO FIX THE ISSUE WHICH WAS STILL PENDING. THE CONTACT HAD YET TO HEAR BACK FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 61,400.

TL* THE CONTACT OWNS A 2011 FORD RANGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OXMOOR FORD (100 OXMOOR LN, LOUISVILLE, KY 40222, (502) 426-2500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TAKATA RECALL: I HAVE BEEN TRYING TO GET MY PASSENGER AIRBAG REPLACED SINCE THE RECALL CAME OUT IN FEBRUARY AND I HAVE BEEN BLOWN OFF 3 TIMES BY THE DEALERSHIP. THE FIRST TIME I CALLED I WAS TOLD BY A SERVICE DEPT. REP THAT THEY HAD TO ORDER THE PARTS IN MARCH AND TO CALL BACK IN 5 WEEKS IF THEY DID NOT CALL ME. AT THE BEGINNING OF MAY I CALLED AND I WAS TOLD THEY HAD NO RECORD OF ME CALLING AND TALKING TO ANYONE AT THE DEALERSHIP. THEY ONCE AGAIN TOOK MY INFORMATION AND I TALK WITH A MARISSA. AGAIN I WAS ASKED TO CHECK BACK IN A MONTH IF I WAS NOT CONTACTED. LAST WEEK I CONTACTED THE DEALERSHIP AGAIN AND ONCE AGAIN I WAS TOLD THAT NOBODY HAD ORDERED THE PARTS. THIS TIME SOMEONE NAMED CARLA TOOK MY INFORMATION AND SET UP AN APPOINTMENT TO COME INTO SURPRISE FORD DEALERSHIP AT 7AM TO GET MY TRUCK FIXED ONLY TO FIND OUT FROM THEM THAT I WAS NOT IN THE SYSTEM AND NO PARTS WERE ORDERED. THEY TOLD ME THAT THEY HAVE A SERVICE CENTER IN FLORIDA ANSWER THE PHONES WHEN THEY ARE BUSY AND THEY NEVER SET UP ANYTHING. NOW ALMOST 6 MONTHS AFTER THE RECALL I HAVE YET TO GET ANY ACTION DONE ON MY TRUCK NOT FROM MY PART. THIS IS REALLY A MESSED UP SYSTEM AND A WASTE OF MY TIME FOR NOTHING. SOMETHING SHOULD BE BROUGHT AND DONE TO THIS DEALERSHIP AND OTHERS IF THEY OPERATE THIS WAY. IT COMES ACROSS AS THOUGH THEY DON'T CARE ABOUT THE RECALL UNTIL IT IS TOO LATE.

TAKATA RECALL. AFTER RECEIVING A RECALL NOTICE I PROMPTLY WENT TO MY LOCAL FORD DEALER (ANDY SHAW FORD IN SYLVA, NC) IN FEBRUARY 2019. AFTER MORE THAN A MONTH THEY TOLD ME TO COME IN AND THEY WOULD TAKE CARE OF IT. I CONTINUE TO RECEIVE RECALL NOTICES, ALMOST THREE MONTHS AFTER THEY SAID IT WAS REPAIRED (3/28/19). HOW DO I GO ABOUT DETERMINING WHETHER THE AIRBAG WAS ACTUALLY REPLACED OR NOT?

CALLED DEALER (SUNSHINE FORD-NEWBURG,NY) AND GOT AN APPOINTMENT FOR 3/19/2019, BUT THEY CANCELLED BECAUSE THE BAG DIDN'T ARRIVE. I WAS TOLD I WOULD BE NOTIFIED WHEN THEY RECEIVED ONE. I GOT A SECOND NOTICE IN APRIL AND CALLED SUNSHINE BACK. THEY AGAIN SAID THEY WOULD CALL WHEN THE BAG ARRIVED. I GOT A POSTCARD FROM FORD, SO I CALLED AND EXPLAINED MY SITUATION. I WAS PUT ON HOLD WHILE THEY TRIED TO CALL THE DEALER. THEY TRIED TWO TIMES WHEN I WAS HOLDING BUT NO ONE ANSWERED. I WAS TOLD THEY WOULD CALL ME WHEN THEY SPOKE WITH SUNSHINE, THAT WAS 5/21, I STILL HAVEN'T HEARD. NOW I RECEIVED A NOTICE FROM NY STATE DEPT. OF MOTOR VEHICLES TELLING ME IT IS URGENT. WHAT MORE CAN I DO?

TL* THE CONTACT OWNS A 2011 FORD RANGER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KELLY FORD (420 CABOT ST, BEVERLY, MA 01915, (978) 922-0059) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WHEN SCHEDULING A RECALL FOR THE AIRBAG I WAS TOLD MY LOCAL DEALER WOULD NOT HAVE THE PART FOR 3 TO 4 WEEKS AND WAS TOLD TO TRY ANOTHER DEALER 15 MILES AWAY. FORD PUT ME ON A LIST AT THE LOCAL DEALER. THE RECALL(19S01 /NHTSA RECALL 19V-001) THAT I RECEIVED STATES BOTH THE DRIVER AND PASSENGER WILL BE REPLACED, THEY ARE ONLY REPLACING THE PASSENGER AIRBAG AND THAT A LOANER VEHICLE CAN BE PROVIDED FOR FREE. THE RECALL ALSO STATES DO NOT DRIVE YOUR VEHICLE UNTIL THE RECALL REPAIR HAS BEEN COMPLETED. FORD WAS NOT WILLING TO ISSUE A LOANER VEHICLE UNTIL MY LOCAL DEALER WAS ABLE TO OBTAIN THE REQUIRED PARTS AND WANTED ME TO SCHEDULE AT A DEALER 15 MILES AWAY.