2011 Ford Ranger

I received a letter from FORD identifying my Ranger as in need of an airbag replacement under recall, for free installation and parts. I called the only Ford dealer in town, Capitol Ford, Santa Fe, NM, and was told they were unable to replace my airbag because they did not have the parts for it and did not know when they would get the parts. That was about 4 years ago. Recently, I called the same FORD dealer and made an appointment via a text message to get the airbag replaced under recall. When I took my Ranger in for service at the time arranged, the dealer did not give me any paperwork or receipt or work order. The service dept. personnel just asked for my keys and agreed that I would wait in the lobby. After 2 hours I asked the service personnel whether my airbag had been replaced and a staff member informed me that I would need to leave it all day to get the airbag replaced. I was not prepared to wait all day for this, so I informed this person I needed to reschedule the air bag replacement appointment. He then told me he would not give me my Ranger until I agreed not to request Capitol Ford to replace my airbag, he said I had to agree to take it to another dealer for airbag replacement. I then said I was calling the police to report he stole my vehicle. Only then did he agree to return my Ranger to me. Then, I called the Ford manufacturer and recounted these events. The representative called Capitol Ford to make an appointment for me for the airbag replacement while I waited on the line. After waiting, the rep returned to the line and informed me the dealer refused to make an appointment for said airbag replacement and hung up. I have not heard back from the manufacturer and that was last week. I received no documentation, receipt, or work order from Capitol Ford when I dropped off my Ranger for service as described above.

HIGH BEAM LIGHTS FAILED ON, THE HI-LO BEAM SWITCH IN TURN, HAZARD, WIPER COMBO SWITCH LATER OVERHEATED, BURN UP, SMOKE IN CABIN CAUSING COMPLETE LOSS OF LAMPS, WIPERS AT NIGHT IN RAIN. CLEARLY A COMMON ISSUE BASED ON WEB. IF YOU ARE GOING TO SEND FULL LOAD CURRENT WITH NO CONTROL RELAYS FORCE A HIGHER STANDARD ON DESIGN MARGINS AND AND MTTF. YOU HAVE (4) HEAD LAMPS ON A CAR NO REASON A DESIGN SHOULD BE ALLOWED TO CAUSE ALL (4) TO FAILURE. FORCE MULTIPLE RELAYS, MODULES, AND CONTACTS, WIRING CIRCUITS AND FUSES. ALSO FIX THE BLINDING HEADLIGHT ISSUES. I SEE ALMOST NO DIFFERENCE BETWEEN LO AND HI BEAMS ON NEW CARS AND SEE SPOTS FOR 30 SECONDS AFTER PASSING CARS ON LO. SET STANDARDS AND FORCE CERTS ON EVERY NEW HEAD LIGHT DESIGN. DOT/NHTSA SHOULD BE LIABLE FOR ANY CRASHES RELATED TO BEING BLINDED WITH HEADLIGHTS

The contact owns a 2011 Ford Ranger. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the dealer wanted to charge the contact to complete the repair because the air bag was deployed. The contact stated that prior to the recall appointment, he had a crash with a deer which deployed the driver's side front air bag. The contact stated that he was driving at approximately 20 MPH during the impact. The contact stated that the deer crashed into the passenger side of the vehicle and only cracked the passenger side front headlight. The contact stated that the dealer was unwilling to complete the recall. The manufacturer was not made aware of the issue. The failure mileage was approximately 235,000. Parts distribution disconnect.

The contact owns a 2011 Ford Ranger. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed, and the contact was informed that the air bags needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer informed the contact that the system needed to be reset. While driving, the air bag warning light illuminated. The vehicle was taken back to the local dealer where it was diagnosed and determined that the air bag module needed to be replaced. The vehicle was repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 161,484.

Took my 2011 Ford Ranger to the local dealer for the mandatory airbag and knee plate replacement pick up the vehicle they gave me paperwork saying the parts have been replaced happened to be working under the dash yesterday and found that parts were not replaced bolts were missing whether or not they removed anything or not I would doubt it and highly doubt that the airbags were replaced being as the main structural replacement wasn't replaced as the repair order says it was obviously there's a fraud involved here because the dealers claiming they repair the car per a safety recall and didn't or did a half-ass job and replace some parts or not all I don't really know is I'm not taking apart the steering column to get to the airbags but I do know that the knee plate which was should have been replaced and the repair order says was was not which makes me believe nothing was replaced I had issues right from the get-go trying to get this repair done now to find out it was fraud so I am now driving a 2011 Ford Ranger that is most likely as dangerous as it was before the airbags were supposedly replaced this needs to be looked into but I will not go back to that dealer especially after what I found I have paper documentation claiming they did the work but didn't please advise and investigate

The spare tire fell off the vehicle, including the hoist, while driving down the road. The frame crossmember holding the hoist is rotted through, with virtually no other rust anywhere else on the body and frame. Yes, you can come see it at any time. I have not bothered taking it to a dealership. Since no property damage occured, I did not call the police. Unable to find a replacement crossmember- this vehicle is now out of service, as only the bumper and bed mounts are holding the rear frame together.