2023 Ford Maverick Hybrid

On [XXX], I was involved in a backing accident that was significantly caused by the subject of this recall (Manufacturer Recall Number24S59, NHTSA Recall Number24V684). When I put my vehicle in reverse, the rear view camera came on. However, what I didn't realize was that the image displayed on it froze shortly after the camera turned on making it appear that it was clear behind me and safe to back. But another vehicle had pulled off of the street and stopped right behind me immediately after I put it in reverse and was looking at the frozen image that it was clear and safe to back. The car behind me was shorter than my vehicle and had pulled in behind me in the drive-thru line at somewhat of an angle, so only the front of their vehicle was directly behind me and the rest of out of view of my rear view mirror. I was trying to back, because the drive-thru was two lanes and the right lane I was in was backed up due to a delay and an employee was waving me to come to the left lane since it was open and available. Because the other customer had just pulled in behind my vehicle from the street while my rear view camera was displaying a frozen image of when it was clear behind my vehicle, when I backed slowly, my rear bumper cracked the other car's front bumper. Because of Ford's safety issue, I have incurred an expensive liability claim for damages to the other party's vehicle. Claim details: Claim #: [XXX] ($3,563.81 in repairs + $581.06 rental car = $4144.87 total) StateFarmClaims@statefarm.com Ph: [XXX] Fax: [XXX] A fix for the recall has since been issued and I need to get my truck in for recall repairs. However, I am filing this complaint to NHTSA to document the damage caused by this issue and will also be seeking recourse from Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I had the recall work done for the back up camera that freezes while I am reversing. After the recall has been completed, it still freezes/glitches while I'm backing up. Nothing changed after they performed the recall work. I do believe that the technician performed the work he was told to, but it hasn't accomplished anything. The rear view camera still takes a few seconds to engage once I put the car in reverse, and while I am in reverse, actively backing up the car, the camera feed freezes repeatedly on-screen.

Since new in Sept 2023 this vehicle has suffered from consistent charging problems with the 12 volt battery, it sends "deep sleep" warnings to the Ford App and disables certain safety features. Charging the battery only restores functionality temporarily, driving the car ends up depleting the 12 volt battery over time. It affects all Ford Maverick Hybrids including mine.

The contact owns a 2023 Ford Maverick. The contact stated that upon unlocking the vehicle remotely, the exterior lights of the vehicle failed to illuminate. Additionally, the contact stated that the cabin lights failed to illuminate upon entering the vehicle, making it difficult to find the ignition switch to start the vehicle at night. Additionally, the contact stated that he had received notification from the Mobile App that certain vehicle functions were disabled due to low battery and to contact the dealer. Additionally, the contact stated that the battery charge displayed 11.4 Volts instead of 12 Volts after charging the battery overnight and for an extended time. The contact stated that while driving 50 MPH and depressing the accelerator pedal, the vehicle lost drive power. There was no warning light illuminated. The contact pulled to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed. The vehicle was taken to the dealer, where the vehicle was diagnosed. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Numbers: 25V158000 (Power Train, Electrical System) and 25V019000 (Electrical System); however, the VIN was not included in the recalls. The manufacturer was not notified of the failure. The failure mileage was approximately 7,000.

The contact owned a 2023 Ford Maverick. The contact stated that while driving at 45 MPH, another vehicle driving at approximately 20 MPH crashed into the front passenger side. The vehicle came to a stop at a ditch after the crash. There were no warning lights illuminated. The driver’s and passenger’s side air bags did not deploy. There was no property damage. A police report was filed. The contact sustained a rotator cuff tear and a pinched nerve. It is unknown if the other three people in the other vehicle sustained any injuries. The vehicle was towed to an impound lot. The vehicle was deemed a total loss by the insurance company. The manufacturer was not notified of the failure. The dealer was not contacted. The failure mileage was 37,000.

The contact owns a 2023 Ford Maverick. The contact received notification of NHTSA Campaign Number: 24V684000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that after starting the vehicle, the instrument panel failed to illuminate, and the vehicle was unable to drive forward immediately while the transmission was in drive(D). Additionally, while reversing the vehicle, the rearview camera image was blank. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact also related the failure to NHTSA Campaign Number: 25V123000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 9,000. VIN tool confirms parts not available.

The contact owns a 2023 Ford Maverick. The contact stated while the vehicle was parked, the instrument cluster darkened and became inoperable. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired. The contact researched and was made aware of NHTSA Campaign Number: 25V019000 (Electrical System); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 43,740.

I was driving normally at speed. The truck suddenly lost power. The gas pedal was unresponsive. It took a moment to realize what had happened since the truck showed no indication of an issue. No warnings showed on the dash, the radio was playing as normal. Pressing the gas pedal did nothing. Brakes worked. I was on a road where was I luckily was able to coast into a parking lot and stop safely. I shut off the vehicle and immediately turned it back on. Everything started normally and the vehicle drove normally from that point.