2023 Ford Maverick Hybrid

I have just recently bought a brand new truck, a hybrid model. Not a single mile on it when I purchased it, and I strongly feel that I almost died or caused an accident, completely not my fault but the truck’s fault. This has happened on 3 separate occasions. The first two times, as I was driving up the highway on a mountain road, I lost power, but just kind of chalked it up to maybe the fuel sloshing around, and no other vehicles were around me. The third time, I was returning home from work, on a busy 4-lane highway that goes across the pass and over the mountains, I was in the left lane, a semi truck was to my right, and a semi truck was behind me, we were passing the slower truck that was on the right, and I was traveling at around 55 mph, the truck completely shut off and was flashing red at me to pull to the side of the road. I lost all power, the steering, gas, and everything was not working. I need to mention that I was in front of semi truck, a larger truck that cannot stop on a dime, so he had to swerve to miss me, as I did not have control of the truck. The slower truck went by me and there was a another pickup truck behind him, and there was a little bit of a gap between them, so I jerked the wheel over and drove into the ditch. It was absolutely frightening, and kind of switched something in my head that I was very close to causing a large crash and maybe a death, of myself or someone else. I was in the ditch and the truck would not start back up. Nothing worked. To add to that, I was in a spot of the mountains that I do not get cell phone service. So I popped the hood and just sat there trying to turn the ignition and start the vehicle. 30 minutes passed and I slammed the hood and got back inside the truck and this time the truck turned over, but it said it was running on electric only, and the check engine light was, so I was able to limp home which was about 30 miles away, driving 20-30 mph. It sent the codes to my phone and I contacted the dealer.

Saturday [XXX] I was driving on the [XXX] in SW PA and as I attempted to accelerate there was no power. I looked down at my transmission dial and it was set in neutral. I rolled the dial back to drive and pushed the gas and was able to accelerate. This is the 5th TIME this has happened in this vehicle 3 while driving on the Interstate, 2 while accelerating after a stop. Apparently there is a fix for this, recall 23V330/24S33 . I have been working with a local ford dealer to rectify the situation but it has not been resolved. I guess they updated most of the modules in my truck hoping to unlock a TCM update to preform the correct recall but it didn't work so they can not do the correct update to fix this problem. I also filed a complaint with you for same issue in May 2024 and received an email from Jason Winick. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There are/were no warning lights or errors that popped up. When I am coming to a stop (last couple seconds of slowing) I will often feel like there is suddenly no brakes, then a harsh braking suddenly. There has not been an incident where this has resulted in an accident, but it makes me feel like I don't have control of the vehicle if I can't anticipate braking behavior on perfectly dry, smooth surfaces. This would be compounded if there were wet or otherwise slippery/rough conditions.

On 7/27/24 I was driving my 2023 Ford Maverick Hybrid with approximately 17,500 miles on the New York State Thruway @ approximately 70 mph. All of a sudden without warning the vehicle lost propulsion power. All types of warning lights appeared on the dashboard and the vehicle slowed down to 35mph. I could not control the acceleration or speed of the vehicle with the gas pedal. The vehicle stayed at 35 mph unless I applied the brakes. I was able to exit the interstate several miles down the road and have the vehicle towed to the nearest Ford dealer. This vehicle malfunction caused an extremely dangerous situation as I was almost rear ended several times by vehicles approaching from the rear that were not aware of my lack of ability to keep up with the flow of traffic. Ford repaired the vehicle 3 days later. When I was at the dealer picking up the car I was informed this is a very common problem with the Hybrid model. This needs to be corrected before someone is killed because of this common malfunction.

Currently at mileage 11,200; was driving about 40 mph at 11:30 am in Folsom, CA; all of a sudden the truck slowed dramatically and I got several error messages: Power-train malfunction/Reduced power, engine service soon, and pre collision assistance not available." Was able to pull off the road safely, although several vehicles were right behind me. Had several recall repais within the last 3 months which involved software updates.

Driving at approximately 65 miles per hour. Vehicle suddenly went into neutral I was forced to pull over on a busy highway. The dashboard was illuminated with several warning lights and messages. After one key cycle, I was only able to drive in a limited limp mode. After a second key cycle and waiting a few minutes, I was able to drive like normal but an engine light stayed illuminated.