2018 Ford Fusion

Bought 2018 fusion used with 20k miles. Driving to work the check engine light came on. Took it to auto zone they ran codes and said misfire cylinder 3. Replace plugs and coil packs. Next day check engine light came on again. This time had rough idle at start up. Turned car off and contacted closest ford dealer. Upon inspection told me coolant leaking into head with no blown head gasket. Said to be common problem with ecoboost engines. Need to replace engine for over $7800. Not under warranty and Ford knows of issue and won't stand behind their product. I'm a single mom with no car to get to work now and no way to fix this. It would take me years to save enough to fix this car. Completely hopeless at this point. No car=no way to work. No job=no home or food. This is a common problem and well known issue but tough luck? How can this be right? How can I feed my children or pay rent? What am I supposed to do? This is not fair. You made a faulty product so you should stand behind it and make it right. This has literally destroyed my life.

The contact owns a 2018 Ford Fusion. The contact stated that while parked in parking lot and attempting to shift the gear shifter into drive(D), the vehicle failed to respond. The gear shifter would then independently shift back to the park(P) position. There was no warning light illuminated. The vehicle was not towed to a dealer or independent mechanic and the vehicle was not diagnosed or repaired. The vehicle remained at the parking lot. The manufacturer was notified of the failure. The failure mileage was approximately 95,470.

I was driving to work one day and my car's engine light came on and then the overheating light signaled and would drop and then signal again randomly one morning, with no sign of smoke or overheating. Unfortunately, I was crossing a bridge when this happened. My car started to slow down and eventually just stopped moving ON THE BRIDGE. I finally got it to a mechanic who thought that the codes ran could be fixed with a tuneup. Got a tuneup and the Engine light came right back on. He then looked further into the issue and found out about the eco engine issue. I could not drive my car for two weeks until ford could fit me in their schedule because they were booked two weeks out. I get it to the dealer and they tell me the car is leaking coolant into my engine and now my engine needs to be replaced and that this is a common issue but I must pay for this fix myself. This is wrong and completely unsafe to put people on the road in these cars knowing this can happen.

The contact owns a 2018 Ford Fusion. The contact stated while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion in the cylinder and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 67,000.

The contact owns a 2018 Ford Fusion. The contact stated that while driving the infotainment touch screen went black with no warning. The contact stated that the rearview camera and hands-free feature were inoperable. The vehicle was taken to a dealer where the failure was diagnosed with a failed Accessory Protocol Interface Module (APIM). The contact stated the APIM was not communicating with the vehicle. The APIM needed to be replaced. The contact stated that the vehicle was not been repaired due to the cost. The manufacturer was notified of the failure and informed the contact that there was no recall associated with the vehicle. The contact was then transferred to NHTSA to file a complaint. The approximate failure mileage was 60,000.

Never had a problem with car no leaks nothing than starting to overheat checked coolant was empty refilled next day was empty again yet no leaks had it looked at all coolant is in engine block but no blown head or other way saw in other complaints lots with same car had same problem and said it’s a flaw engine where coolant gets into cylinder still owe more money then car is worth now and can’t drive

Ford issued a recall in 2020 for my car for coolant leaks. My vehicle was under warranty at the time (28k miles), and in the same week had white smoke emissions, engine stalling on the interstate and overheating in idle. The smoke never went away even after extensive, month long repair. The vehicle again had the same issues in august 2020 (76k miles), taken to Ford dealership with $3,000 in out of pocket expense. It is now March 2022 (82k miles) and my vehicle is still showing signs of coolant leak with no help from any Ford dealership.

The audio/navigation display screen on my 2018 Ford Fusion went black as I was backing out of a parking spot almost causing an accident. It immediately came back on after this but unfortunately, it started to happen regularly upon startup, while driving, parked, just randomly, and for longer periods of time. It also started to increase the volume and I couldn't control it. The system completely stopped working after several weeks. I did a lot of research and noticed that this is a significant problem with Ford Accessory Protocol Interface Modules (APIM). Some have already been recalled on certain models of Fords and why they are not recalled on any that go out is beyond me. Seems that in and of itself would place some liability on the manufacturer in the event of an accident. The dealership wants to charge over $1,200 to replace the faulty APIM, which they described as a continued problem that everyone knows about. So maybe that is the reason it is not recalled. They can make money selling the vehicle and then another $1,200 after 40,000 miles when it goes out. I am very frustrated and will now be $1,200 less happy. Yes, I am frustrated at the financial impact, but it was a safety issue initially and at times startled me while driving, which could have caused an accident. I am sure that there are numerous examples of previous complaints that are able to prove this.