2018 Ford Fusion

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle experienced rough idling. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the spark plugs were replaced, but the failure persisted. The vehicle was taken back to the dealer, and the contact was informed that the fuel injector in cylinder #3 needed to be replaced. The vehicle was then taken to Terrebonne Ford (339 St Charles St, Houma, LA 70360), where it was determined that there was coolant intrusion into the cylinder block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.

On [XXX], My car began attempting to overheat. This caused me to stop, and park the car until it cooled down, multiple times. (Unsafe) All of my fluids have been filled and checked occasionally prior to this. After multiple roadside trips, I presented my car to AutoNation FORD which is located on Philips Highway in Jacksonville, Florida. An inspection was performed on my vehicle over the weekend which proved my car in fact has a coolant intrusion which is the Latest Recall for the Ford Model. The dealership informed me that my car does not qualify under the recall due to the mileage of the vehicle which is currently 130k. This seems so unfair because I did not do anything wrong that led to this. I am unable to drive my car a mile or 2 without it trying to overheat. This is a risk and I do not feel safe operating this vehicle. It was also very displeasing hearing that operating the unsafe vehicle is my only other alternative besides coming out of pocket with 14k. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light and several other unknown warning lights were illuminated. The vehicle was taken to several independent mechanics; however, the vehicle was not diagnosed. The vehicle was not repaired. The vehicle was towed to the dealer where it was diagnosed with a coolant leak in the engine and engine failure. The contact was informed that the engine and the cylinders needed to be replaced. The vehicle was repaired. The contact was informed of an Extended Warranty Program; however, the contact was informed that the mileage had been exceeded by 9,000 miles. The contact was informed that the repair was not covered under the extended warranty. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 93,451.

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle was driving rough. In addition, the contact noticed that the engine was consuming an excessive amount of coolant. The failure progressed, and the engine started overheating. The vehicle was towed to the dealer where it was diagnosed with a cracked engine and coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided no assistance. The contact referenced Technical Service Bulletin: 22-2134; however, the contact was informed that the repair was not covered under the program. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 27,800.

The vehicle started jerking violently out of nowhere while being driven only 35 MPH. It immediately became unsafe and unable to be driven without any warning whatsoever. No lights on the dash or anything leading up to this issue. After being diagnosed we were told the transmission needs to be completely replaced. Also after doing some research we have discovered that this is a well known issue with this vehicle that has not been addressed with this year model, but was with previous model years.

The contact owns a 2018 Ford Fusion. The contact stated while driving 45 MPH, the message "Coolant Temperature Overtemperature" was displayed, causing the vehicle to decelerate. The contact stated that another message advising that the engine power was reduced, and to pull to the side of the road was displayed. The contact pulled to the side of the road and checked the coolant level. The contact noticed that the coolant was overheating and leaking. The contact added coolant to the vehicle. The contact stated that the failure recurred intermittently. Additionally, the contact stated that the engine was misfiring on cold starts. A message advising to service the engine soon was displayed. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine, and the dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 21N12 due to the mileage. The failure mileage was approximately 120,000.

The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 30 MPH, the "Engine Overheated Idle Engine" message was displayed on the instrumental panel. The check engine warning light was illuminated. The vehicle was taken to a dealer to be diagnosed and it was determined that the engine needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 102,405.

The contact owns a 2018 Ford Fusion. The contact stated that after her son had placed the vehicle into reverse(R), the vehicle failed to respond when shifted into drive(D). The contact stated that the WRENCH (Transmission) warning symbol appeared on the instrument panel. The vehicle was towed to the dealer where a diagnostic test was performed. The contact was informed that the shifter cable bushing and the shifter cable bushing cap needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NTHSA Hotline to report the failure. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 60,000.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at 45 MPH, the brake pedal was depressed and hesitated to come to a stop. In addition, there was fuel leaking from the rear of the vehicle. The vehicle was inspected by an independent mechanic who confirmed that the brake fluid was leaking from the hose. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 23V162000 (SERVICE BRAKES, HYDRAULIC.)The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle shuddered and white smoke came out of the exhaust pipe; there was an abnormal sound coming from the engine compartment. The "Engine Coolant Overtemperature" message was displayed on the instrument panel and the check engine warning light was illuminated. The failure occurred on several different occasions. The vehicle was taken to a dealer where it was diagnosed that there was a coolant leak intrusion into the cylinder and that the engine needed to be replaced. The dealer made the contact aware of Technical Service Bulletin Number: 19-2346. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that there was no recall associated with the failure; the manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 111,700.